Today was my first time going to this Dunkin. These were the worst tasting donuts I’ve ever had. I ordered two dozen donuts for a party. Glazed, old fashioned, chocolate glazed, etc. the old fashioned was awful. The glazed, which should be an easy win was also tasteless and stale. Service was fine, but the dessert was total flop for the party. The small family owned donut shops in Simi are far better in terms of donut taste and quality.
Atmosphere: 2
Food: 1
Service: 4
erik solter
Alexis was a great server. The manager( young man did not get his name) helped with some questions we had. Very accommodating for Gluten allergies if needed. Food was great, fantastic open atmosphere, with an incredible view!! We made the trip from over an hour away and will be back
Atmosphere: 5
Food: 5
Service: 5
Evelyn Pech-Vazquez
We waited quite a bit for service. We also discovered that Californian long johns do not have cream inside, so sad!
Atmosphere: 5
Food: 3
Service: 3
Maryam Mehranpour
This morning, I visited Dunkin’ Donuts in Simi Valley ca for breakfast and ordered two breakfast sandwiches. Unfortunately, there was a mistake; instead of two eggs, that was on the menu, I received one egg and a lot of bread. When I addressed the issue with the manager, they offered me only a one-dollar refund, which felt unprofessional. The manager even argued with me, accused me of lying, and was quite rude. The sandwich itself was poorly prepared, and the hash browns seemed microwaved and not crispy at all. The manager named Jose!! repeatedly called me a liar, which left me feeling very upset. This individual definitely needs to be retrained by the company and is not suitable for a management role. I am NOT recommended this location specifically for breakfast at all.
Atmosphere: 1
Food: 1
Janett Martinez
If I could do half a star I would. The employee (male) was extremely rude and unprofessional. Horrible customer service. It was my first time going and I was excited about the free donut with a tote bag when you purchase a drink. I tempt asking him how do we go about ordering and he seemed annoyed. Horrible service.
The donuts are dry.
Atmosphere: 1
Food: 2
Service: 1
Casey Moran
I had an awful experience with the store manager Jose. He was extremely rude and condescending. I will no longer support the Simi Dunkin’.
Atmosphere: 1
Food: 1
Service: 1
Ashley Melin
Typical souless modern chain with kiosks. I'm mostly disappointed at how the elderly gentleman behind me was treated. He had a hearing aid and had a hard time ordering. I will say the cashier was nice but completely at a loss as how to assist the customer. He overly explained and used dunkn terms? He just confused the old man. Due to the lack of communication he walked away to assist the drive through without a word. The man waited for his coffee at the counter. The cashier placed his coffee on a different counter and didn't say anything and stayed at the drive thru window. The man gave up and left. I didn't even see the cashier place the cup on the other counter from where I was sitting. When they called my name I saw the mans cup sitting on the corner of the counter up against the wall half blocked by the straw holder. I don't think this store will stay in business long. The drink and pastries were OK.
Atmosphere: 1
Food: 2
Service: 1
Steve Tennant
Closed at 6:30 on Saturday night
Food: 5
Service: 1
Golden Girl
With all the delicious donut shops in Simi this chain is not going to make it, which has been my prediction previous to my visit because of the ingress/egress alone. I’ve lived here over 60 years and it’s easy to predict what won’t make it. This place is no exception.
I decided to give them a try. Went in and you’re forced to order at a kiosk. I had questions about the donuts but nobody came to the case. I ordered a rainbow sprinkle cake donut and a coffee cake muffin. Got home and took one bite of each and they tasted like they’d been sitting since the previous day.
I would have driven back but not worth the $5.77 I spent. I decided to call the store to tell them they need to take these donuts out of the case but dialing the local number connected me to “corporate” and clearly spoke to somebody overseas that could barely speak English. They offered me an $8 coupon and I told him to keep it not worth trying this place again.
Atmosphere: 1
Food: 1
Service: 1
Chris Yanke
I can’t believe what an amazing combination this donut shop has you walk in on one side is a really friendly Credit Union and on the other side is Dunkin’ Donuts and we all know Dunkin’ Donuts starts a lot of mornings off the perfect way, but I tried their cereal and milk latte, which is an ice beverage and it was super delicious
but Zac and Julie turned out to be way cooler than I ever could’ve dreamed of so I had to have the French donut And the apple pie they warm that right up for me and they had seating and everything and they are absolutely amazing. I gotta hand it to Dunkin’ Donuts.
Their breakfast. Menu is beautiful and the service was incredible. It’s one reason every morning starts right and it’s right here.
I would like to say how good of an employee Carlos is. He was fast like flash. And had a smile the whole time.
Anna Hickey
I’ve attempted to get coffee here multiple times and sit at the drive through and no one responds. I know they’re open, as I drive away I can see people inside “working.” If they are backed up somehow, they could at least say they will take our order shortly or just respond at all.
Service: 1
Theodore Williams
My colleagues and I travel out to Ventura County for work. We went through the drive thru prior to our third meeting of the day. They were quick, polite, and didn’t mind our large order of drinks in the middle of the day! I’d give them 100 stars if I could.
Atmosphere: 5
Food: 5
Service: 5
Linda
I can't comment on the food because they didn't have what I came for, so I left. It's just a regular donut shop, nothing special. The kid couldn't help me.
Atmosphere: 2
Service: 2
Norma jean Oneal
My sourdough breakfast sandwich was burnt to a crisp on the inside Of the salad, the person that made it knew that it was burnt that’s why they put the burnt on the inside instead doing fresh toast they serve it to the customer anyway which I find that to be very unprofessional and rude
Today was my first time going to this Dunkin. These were the worst tasting donuts I’ve ever had. I ordered two dozen donuts for a party. Glazed, old fashioned, chocolate glazed, etc. the old fashioned was awful. The glazed, which should be an easy win was also tasteless and stale. Service was fine, but the dessert was total flop for the party. The small family owned donut shops in Simi are far better in terms of donut taste and quality.
Atmosphere: 2
Food: 1
Service: 4
Alexis was a great server. The manager( young man did not get his name) helped with some questions we had. Very accommodating for Gluten allergies if needed. Food was great, fantastic open atmosphere, with an incredible view!! We made the trip from over an hour away and will be back
Atmosphere: 5
Food: 5
Service: 5
We waited quite a bit for service.
We also discovered that Californian long johns do not have cream inside, so sad!
Atmosphere: 5
Food: 3
Service: 3
This morning, I visited Dunkin’ Donuts in Simi Valley ca for breakfast and ordered two breakfast sandwiches. Unfortunately, there was a mistake; instead of two eggs, that was on the menu, I received one egg and a lot of bread. When I addressed the issue with the manager, they offered me only a one-dollar refund, which felt unprofessional. The manager even argued with me, accused me of lying, and was quite rude. The sandwich itself was poorly prepared, and the hash browns seemed microwaved and not crispy at all. The manager named Jose!! repeatedly called me a liar, which left me feeling very upset. This individual definitely needs to be retrained by the company and is not suitable for a management role. I am NOT recommended this location specifically for breakfast at all.
Atmosphere: 1
Food: 1
If I could do half a star I would.
The employee (male) was extremely rude and unprofessional. Horrible customer service. It was my first time going and I was excited about the free donut with a tote bag when you purchase a drink. I tempt asking him how do we go about ordering and he seemed annoyed. Horrible service.
The donuts are dry.
Atmosphere: 1
Food: 2
Service: 1
I had an awful experience with the store manager Jose. He was extremely rude and condescending. I will no longer support the Simi Dunkin’.
Atmosphere: 1
Food: 1
Service: 1
Typical souless modern chain with kiosks. I'm mostly disappointed at how the elderly gentleman behind me was treated. He had a hearing aid and had a hard time ordering. I will say the cashier was nice but completely at a loss as how to assist the customer. He overly explained and used dunkn terms? He just confused the old man. Due to the lack of communication he walked away to assist the drive through without a word. The man waited for his coffee at the counter. The cashier placed his coffee on a different counter and didn't say anything and stayed at the drive thru window. The man gave up and left. I didn't even see the cashier place the cup on the other counter from where I was sitting. When they called my name I saw the mans cup sitting on the corner of the counter up against the wall half blocked by the straw holder. I don't think this store will stay in business long. The drink and pastries were OK.
Atmosphere: 1
Food: 2
Service: 1
Closed at 6:30 on Saturday night
Food: 5
Service: 1
With all the delicious donut shops in Simi this chain is not going to make it, which has been my prediction previous to my visit because of the ingress/egress alone. I’ve lived here over 60 years and it’s easy to predict what won’t make it. This place is no exception.
I decided to give them a try. Went in and you’re forced to order at a kiosk. I had questions about the donuts but nobody came to the case. I ordered a rainbow sprinkle cake donut and a coffee cake muffin. Got home and took one bite of each and they tasted like they’d been sitting since the previous day.
I would have driven back but not worth the $5.77 I spent. I decided to call the store to tell them they need to take these donuts out of the case but dialing the local number connected me to “corporate” and clearly spoke to somebody overseas that could barely speak English. They offered me an $8 coupon and I told him to keep it not worth trying this place again.
Atmosphere: 1
Food: 1
Service: 1
I can’t believe what an amazing combination this donut shop has you walk in on one side is a really friendly Credit Union and on the other side is Dunkin’ Donuts and we all know Dunkin’ Donuts starts a lot of mornings off the perfect way, but I tried their cereal and milk latte, which is an ice beverage and it was super delicious
but Zac and Julie turned out to be way cooler than I ever could’ve dreamed of so I had to have the French donut And the apple pie they warm that right up for me and they had seating and everything and they are absolutely amazing. I gotta hand it to Dunkin’ Donuts.
Their breakfast. Menu is beautiful and the service was incredible. It’s one reason every morning starts right and it’s right here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Chocolate Donut, Dunkin' Refreshers, Dozen Donuts, Blueberry Cereal N' Milk Iced Matcha Latte, Pumpkin Donut
Restaurantji Recommends
I would like to say how good of an employee Carlos is. He was fast like flash. And had a smile the whole time.
I’ve attempted to get coffee here multiple times and sit at the drive through and no one responds. I know they’re open, as I drive away I can see people inside “working.” If they are backed up somehow, they could at least say they will take our order shortly or just respond at all.
Service: 1
My colleagues and I travel out to Ventura County for work. We went through the drive thru prior to our third meeting of the day. They were quick, polite, and didn’t mind our large order of drinks in the middle of the day!
I’d give them 100 stars if I could.
Atmosphere: 5
Food: 5
Service: 5
I can't comment on the food because they didn't have what I came for, so I left. It's just a regular donut shop, nothing special. The kid couldn't help me.
Atmosphere: 2
Service: 2
My sourdough breakfast sandwich was burnt to a crisp on the inside Of the salad, the person that made it knew that it was burnt that’s why they put the burnt on the inside instead doing fresh toast they serve it to the customer anyway which I find that to be very unprofessional and rude
Atmosphere: 3
Food: 2
Service: 3
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