I've been a fan of Firehouse Subs since the day they opened but lately their speed and customer service has been lacking. I've gone in to pickup online orders and have waited well over 10 mins beyond the pickup time. Typically there are 4-5 people making subs without a single of them acknowledging any customers in line. Sadly, I don't expect them to survive much longer.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Turkey Bacon Ranch, Smoke House Brisket, Meatball
Sara Glauser
Great food at a great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub Sandwich
Amira Dahlan
Never going back again!!!!!! This place has gone down hill. If i can give it 0 stats i would. Worst customer service, food and atmosphere. It not sanitary at all. Been going since they open and noticed it started to go down hill the last couple years.
Atmosphere: 1
Food: 1
Service: 1
Amy H.
4 stars for the food - sandwiches are great. Everyone who works here is just so miserable. Super unfriendly, grumpy, mumble when they talk. I mean - I have never seen it like this. The one highlight is the very sweet man, who I assume is the owner, but I have not seen him in months. It costs nothing to smile.
Christian Mekari
A little too pricey for what you get.
Richard Worne
Ordered the new pulled pork sandwich today and it was good. The price tag of $11.75 is over priced and a rip off.
Atmosphere: 3
Food: 4
Service: 3
Chuck Weissman
Great Meatball Pepperoni Sandwich! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
MX_ATA2D
You're always greeted when you walk through the doors. Even when there's a line I'm quick to be served. They always take time to ask how your day is going. The subs are always made neatly. Just an all around great place to eat. There or to go it's always been a great experience. ?Vegetarian options: SaladsParking: Usually in large shopping centers so parking is rarely am issueWheelchair accessibility: Ramps and parking spots at every location I've been to.
Last night 8/21/23, 6:05pm I called Simi Firehouse Subs to place an order. I was asked to be put on hold and agreed. I waited 10 minutes and finally I disconnected. Immediately I called back and the call went to voicemail after ringing a few times. I tried calling 10 times and was sent to the voicemail which kept saying the voicemail box has not been set up yet.Believing the store was crowded, I drove over to place our order.What a surprise to me when I walked in and discovered that there was not a single customer in the store. I also I was perplexed when walking through the door, I was not greeted with Hello, or Welcome to Firehouse Subs, or even a smile, when the employees looked at me. All they did was stand there, looking unhappy.I walked up to the counter and asked Andres to speak with the manager. He hesitated, and stated that there was no manager, and it was he with the most authority.I asked him “Where are all the customers,? I called 25 minutes ago and was placed on hold for 10 minutes, then subsequently called back numerous times, with the phone going to voicemail.”He had no answer. I then asked him for the card of the owner which he gave me the card of Nerses Teshoian.I have been a Firehouse neighbor and rewards customer at this store for at least six years. I’ve never had this kind of treatment, nor have I ever seen their employees, not smiling, even this entire time that I waited for my order.I visited your store last week, and had a young lady that waited on me, I ordered two large sandwiches and when I got home and opened up my bag, I ended up with three sandwiches and was charged for three. I’m sure that the problem was miscommunication, and the fact that the music was so loud that neither of us could hear each other and that she spoke so very softly was also an issue.Is it any wonder that so many restaurants in Simi Valley end up failing? Especially the ones near this store. When customers are treated like this, it’s no wonder that they stop coming to these restaurants.And just for the record, the last agreement that was sent by Firehouse, Subs Corporate, indicated that they were reducing the value of the points, to where it would take many more purchases to be able to get a reward. Another reason to take our business elsewhere.
Atmosphere: 5
Food: 5
Service: 1
M W.
Excellent sub sandwiches and absolutely LOVE the pickles! You can even buy an empty pickle bucket to take home for use around the house. Useful and also retains the pickle smell for some time, I kinda dig it lol!! The cooked beef sandwich options are so darn delicious. Quick, easy, and delicious-- absolutely perfect for a quick meal.
I've always loved their food! Sandwiches are fresh but I'm not a fan of the shredded lettuce they put on the subs. It has a weird smell-kind of like the packaged lettuce from the grocery store...
Noelle C.
I ate here yesterday and enjoyed the customer service! The food is a little pricey, I paid $12 for a small (5 inch) sub and chips and a drink combo. I like the ambiance and the mural on the wall is so pretty! I'm happy to support our firefighters.
Travis Rosson
over priced garbage my philley cheese barley any meat and my wifes sub had raw raw turkey! We used to love this place
Nonya Bizz
Great flavor....however I have had non stop diarrhea since I ate my sandwich. Not sure what it was but my god....non.stop.diarrhea. God bless me right now. I hope it ends soon. :')
Atmosphere: 5
Food: 5
Service: 5
Kevin G.
My friend & I came here to eat some good food & some good food we got! My Cheddar Brisket was warm, nicely melted, soft breaded, pure deliciousness! flavorful & a great amount of meat. The Cajun chicken was delicious as well & very well seasoned & great overall. The max & cheese was nice & cheesy, freshly hot, & tasty very balanced. I highly recommend this place if you want a really good sub. The service was great, nice people & very genuine ambiance was nice as we went right before the sun set which made it feel very calm & relaxed after a long day!
I've been a fan of Firehouse Subs since the day they opened but lately their speed and customer service has been lacking. I've gone in to pickup online orders and have waited well over 10 mins beyond the pickup time. Typically there are 4-5 people making subs without a single of them acknowledging any customers in line. Sadly, I don't expect them to survive much longer.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Turkey Bacon Ranch, Smoke House Brisket, Meatball
Great food at a great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub Sandwich
Never going back again!!!!!! This place has gone down hill. If i can give it 0 stats i would. Worst customer service, food and atmosphere. It not sanitary at all. Been going since they open and noticed it started to go down hill the last couple years.
Atmosphere: 1
Food: 1
Service: 1
4 stars for the food - sandwiches are great. Everyone who works here is just so miserable. Super unfriendly, grumpy, mumble when they talk. I mean - I have never seen it like this. The one highlight is the very sweet man, who I assume is the owner, but I have not seen him in months. It costs nothing to smile.
A little too pricey for what you get.
Ordered the new pulled pork sandwich today and it was good. The price tag of $11.75 is over priced and a rip off.
Atmosphere: 3
Food: 4
Service: 3
Great Meatball Pepperoni Sandwich! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
You're always greeted when you walk through the doors. Even when there's a line I'm quick to be served. They always take time to ask how your day is going. The subs are always made neatly. Just an all around great place to eat. There or to go it's always been a great experience. ?Vegetarian options: SaladsParking: Usually in large shopping centers so parking is rarely am issueWheelchair accessibility: Ramps and parking spots at every location I've been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Meatball, Firehouse Salad
Last night 8/21/23, 6:05pm I called Simi Firehouse Subs to place an order. I was asked to be put on hold and agreed. I waited 10 minutes and finally I disconnected. Immediately I called back and the call went to voicemail after ringing a few times. I tried calling 10 times and was sent to the voicemail which kept saying the voicemail box has not been set up yet.Believing the store was crowded, I drove over to place our order.What a surprise to me when I walked in and discovered that there was not a single customer in the store. I also I was perplexed when walking through the door, I was not greeted with Hello, or Welcome to Firehouse Subs, or even a smile, when the employees looked at me. All they did was stand there, looking unhappy.I walked up to the counter and asked Andres to speak with the manager. He hesitated, and stated that there was no manager, and it was he with the most authority.I asked him “Where are all the customers,? I called 25 minutes ago and was placed on hold for 10 minutes, then subsequently called back numerous times, with the phone going to voicemail.”He had no answer. I then asked him for the card of the owner which he gave me the card of Nerses Teshoian.I have been a Firehouse neighbor and rewards customer at this store for at least six years. I’ve never had this kind of treatment, nor have I ever seen their employees, not smiling, even this entire time that I waited for my order.I visited your store last week, and had a young lady that waited on me, I ordered two large sandwiches and when I got home and opened up my bag, I ended up with three sandwiches and was charged for three. I’m sure that the problem was miscommunication, and the fact that the music was so loud that neither of us could hear each other and that she spoke so very softly was also an issue.Is it any wonder that so many restaurants in Simi Valley end up failing? Especially the ones near this store. When customers are treated like this, it’s no wonder that they stop coming to these restaurants.And just for the record, the last agreement that was sent by Firehouse, Subs Corporate, indicated that they were reducing the value of the points, to where it would take many more purchases to be able to get a reward. Another reason to take our business elsewhere.
Atmosphere: 5
Food: 5
Service: 1
Excellent sub sandwiches and absolutely LOVE the pickles! You can even buy an empty pickle bucket to take home for use around the house. Useful and also retains the pickle smell for some time, I kinda dig it lol!! The cooked beef sandwich options are so darn delicious. Quick, easy, and delicious-- absolutely perfect for a quick meal.
Restaurantji Recommends
I've always loved their food! Sandwiches are fresh but I'm not a fan of the shredded lettuce they put on the subs. It has a weird smell-kind of like the packaged lettuce from the grocery store...
I ate here yesterday and enjoyed the customer service! The food is a little pricey, I paid $12 for a small (5 inch) sub and chips and a drink combo. I like the ambiance and the mural on the wall is so pretty! I'm happy to support our firefighters.
over priced garbage my philley cheese barley any meat and my wifes sub had raw raw turkey! We used to love this place
Great flavor....however I have had non stop diarrhea since I ate my sandwich. Not sure what it was but my god....non.stop.diarrhea. God bless me right now. I hope it ends soon. :')
Atmosphere: 5
Food: 5
Service: 5
My friend & I came here to eat some good food & some good food we got! My Cheddar Brisket was warm, nicely melted, soft breaded, pure deliciousness! flavorful & a great amount of meat. The Cajun chicken was delicious as well & very well seasoned & great overall. The max & cheese was nice & cheesy, freshly hot, & tasty very balanced. I highly recommend this place if you want a really good sub. The service was great, nice people & very genuine ambiance was nice as we went right before the sun set which made it feel very calm & relaxed after a long day!