Have been here three times and I’ve been disappointed every time. The food was old and dry.
Atmosphere: 1
Food: 1
Service: 1
StoneIslandDon 415
Juan was very helpful and knowledgeable with the food collection. Not only is he very enthusiastic, but he also knows how to make the customer feel valued for their purchase!
Atmosphere: 5
Food: 5
Service: 5
Rheanna Kennedy
I wish I could leave zero stars. I spent alot of money to have my food delivered from here. No fork. Then I open my food and my entire order is wrong and shaken all over the place.
Atmosphere: 1
Food: 1
Service: 1
Austin Hagel
I recently visited the Panda Express located in Sonoma, California, and had an absolutely horrendous experience. I ordered my usual favorites, the orange chicken and chow mein, only to find that both looked old, dried out, and completely unappetizing. When I politely requested fresh food, the staff was dismissive and unhelpful.
Hoping for better service, I asked to speak with the manager, Juan. To my utter shock and disbelief, Juan refused to make fresh chicken or chow mein, citing that they were closing in an hour. This is completely unacceptable! Customers should receive fresh food regardless of the time of day. The fact that they prioritize closing time over food quality and customer satisfaction is absurd and infuriating.
The stale chicken and chow mein were not only a waste of my money but also a health concern. It’s appalling that Panda Express allows such poor standards and rude behavior from their management. Juan’s attitude was dismissive and unprofessional, showing a complete lack of respect for customers.
Panda Express needs to seriously reconsider their approach to customer service and food quality. I expect much more from such a well-known chain and will definitely think twice before returning. Extremely disappointed and disgusted!
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Plate, Chow Mein
michael notas
Incredibly Amazing…
how realistic the robot employees seem; however i only gave them 2 stars due to their lack of humanity, decency & morals
Atmosphere: 1
Food: 1
Service: 1
Daniel Miller
Food tastes good generally but portions are usually a joke. Really really wish they could get their act
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Chow Mein
Andy Fuesler
It is indeed Panda
Atmosphere: 3
Food: 4
Service: 4
Brandon
I went there to get dinner for me and my family an hour and a half before they closed and I asked if there was going to be anymore of a couple of the things I wanted and they told me no. They had about half of their food there and it was an hour and a half before they closed. How can you refuse to cook any food when it's still so long before you close? That's ridiculous. I saw people walk in and walk out because of a lack of food. You cannot go to this Panda Express at night, they will have almost nothing and then refuse to cook any more food
Atmosphere: 1
Service: 1
Steven School Alchemy
i have the fried rice, broccoli beef, orange chicken, and potstickers.
I go there 3 and a half hours before closing and they only have 3 things made!! That wasn't even the worst part, then they looked at each other and literally and loudly sighed when I ordered food that they would have to make more of! Did they think we would all just choose chow mein and orange chicken and that's it because they are clearly too lazy to cook the options that they are supposed to have ready when customers walk in throughout the day? And the cook doesn't seem like they are following the panda express menu, it doesn't taste good. Unfortunately in Sonoma we have so little options. It's just Terrible all the way around!
Have been here three times and I’ve been disappointed every time. The food was old and dry.
Atmosphere: 1
Food: 1
Service: 1
Juan was very helpful and knowledgeable with the food collection. Not only is he very enthusiastic, but he also knows how to make the customer feel valued for their purchase!
Atmosphere: 5
Food: 5
Service: 5
I wish I could leave zero stars. I spent alot of money to have my food delivered from here. No fork. Then I open my food and my entire order is wrong and shaken all over the place.
Atmosphere: 1
Food: 1
Service: 1
I recently visited the Panda Express located in Sonoma, California, and had an absolutely horrendous experience. I ordered my usual favorites, the orange chicken and chow mein, only to find that both looked old, dried out, and completely unappetizing. When I politely requested fresh food, the staff was dismissive and unhelpful.
Hoping for better service, I asked to speak with the manager, Juan. To my utter shock and disbelief, Juan refused to make fresh chicken or chow mein, citing that they were closing in an hour. This is completely unacceptable! Customers should receive fresh food regardless of the time of day. The fact that they prioritize closing time over food quality and customer satisfaction is absurd and infuriating.
The stale chicken and chow mein were not only a waste of my money but also a health concern. It’s appalling that Panda Express allows such poor standards and rude behavior from their management. Juan’s attitude was dismissive and unprofessional, showing a complete lack of respect for customers.
Panda Express needs to seriously reconsider their approach to customer service and food quality. I expect much more from such a well-known chain and will definitely think twice before returning. Extremely disappointed and disgusted!
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Plate, Chow Mein
Incredibly Amazing…
how realistic the robot employees seem; however i only gave them 2 stars due to their lack of humanity, decency & morals
Atmosphere: 1
Food: 1
Service: 1
Food tastes good generally but portions are usually a joke. Really really wish they could get their act
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Chow Mein
It is indeed Panda
Atmosphere: 3
Food: 4
Service: 4
I went there to get dinner for me and my family an hour and a half before they closed and I asked if there was going to be anymore of a couple of the things I wanted and they told me no. They had about half of their food there and it was an hour and a half before they closed. How can you refuse to cook any food when it's still so long before you close? That's ridiculous. I saw people walk in and walk out because of a lack of food. You cannot go to this Panda Express at night, they will have almost nothing and then refuse to cook any more food
Atmosphere: 1
Service: 1
i have the fried rice, broccoli beef, orange chicken, and potstickers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Plate
Food is cold , missing plates bad
Food: 1
Service: 1
Restaurantji Recommends
I go there 3 and a half hours before closing and they only have 3 things made!! That wasn't even the worst part, then they looked at each other and literally and loudly sighed when I ordered food that they would have to make more of! Did they think we would all just choose chow mein and orange chicken and that's it because they are clearly too lazy to cook the options that they are supposed to have ready when customers walk in throughout the day? And the cook doesn't seem like they are following the panda express menu, it doesn't taste good. Unfortunately in Sonoma we have so little options. It's just Terrible all the way around!
They don't answer the phone.
Yum!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate, Chow Mein
Great tasty dinning!
Kid-friendliness: KidsMeal!!!size.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
Loading...