I usually come in around 3:30ish 4ish and typically have good service and food. However today was different the woman on the intercom gave me attitude for order and then Jeremy at the window charged me separate for an add shot and didn’t even put it in the drink. A drink that taste like cleaner. So if you would like to be poisoned this is your spot. Not coming here again😒
Atmosphere: 2
Food: 1
Service: 1
Anime_ Lover
Service was great. As a constent starbucks customer, I really want to know what I did wrong when ordering or why the barista didnt inform me that it may be too thick for how I ordered it. They usually let you know. I ordered a sugar free vanilla protein latte (ive ordered their protein drink before and it was still an actual drink) with less vanilla and more coffee. Nothing regarding milk or whatever they add for liquid. And i ended up with a powdered milk drink. 🤢
Service: 5
xuanhien thach
Good 👍
Atmosphere: 5
Food: 5
Service: 5
Patrick Gonzales
Great vibe at this Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
Maria Magallanes
You might think that it's just a quick drive-thru order but it's more than that! As soon as we arrived we felt the good vibes with the young lady that took our order. We arrived at the window, paid and we were welcomed with a warm smile, the gentleman that was preparing my drink confirmed with the cashier my special order ❤️ got exactly what I ordered , will definitely order from this store in the future again! Kudos 👏 to the team. I almost forgot to mention that I got a full refill on my hydro flask, in this hot California ☀️ sunny day!
Atmosphere: 5
Food: 5
Service: 5
Ricardo Santos
Strawberry and cream frappecheno was bomb
Atmosphere: 5
Food: 5
Service: 5
james wong
Robot replying is terrible. You don't care about customer service. No i don't want to call a number 🤣
My caramel machiatto never quite tastes right but its the only star bucks over here
Atmosphere: 5
Food: 3
Service: 5
Bryan Martinez
Been giving full cups of ice lately
Atmosphere: 4
Food: 1
Service: 4
Maria H
I don’t usually buy Starbucks but when I do it’s at this location I don’t tend to keep up with Starbucks as I am not a coffee drinker. So today I went in their drive thru and ordered I asked for it decaf frape but said no coffee! I assume she didn’t hear me but also seemed to rush the order through the intercom as we still needed more to order. Which when at the window we added more to the order which they told us to pick up inside. No issue there. The issue happened When I was at the window I asked if it was decaf or is there a way to make it with no coffee and she said people ask for it “creme based” so I didn’t want to have to return it and told her to just charge me for another one cream based! When I looked at my receipt I saw she charged me everything individually summing up a total of $8.05 for a grande frape, that with it being decaf or reg was $6.45. Honestly I went in to ask about it because that is absurd in how she charged it without explaining it to me or informing me that everything would be individually charged, when I went in to ask the one who took my order was rude off the bat. I said Hello and she just said “your drink will be out” then I proceeded to ask about the charges and she told me that it’s still the same thing and I told her that they didn’t let me know everything would charged separately making the amount more than the Original price. She called the manager over which her name is Clarissa rude btw as she spoke over me when I explained to her and she said “I don’t see how there’s any difference” uhmmm I guess since they get free drinks they don’t see a difference but for someone who pays there is a $1.60 difference. She said it to me while making a face as to basically undermine the issue while starring me down as to what I was wearing. I let her know her employee had not told me there would be an individual charge for the drink and she said “it’s not on us to inform you” very rudely as she kept brushing me as she spoke to me. Does she not know that, that this is her job to inform us about extra charges? What if I didn’t have the additional charge for the drink. At the end of the day it is my money and you not informing me what you are charging me for before hand is FALSE ADVERTISEMENT! I didn’t know removing 1 think to still make the same concoction would be pricier. If informed I would have taken my drink and avoided this awful inconvenience. I’m not one to argue (thus this review) so I let her speak as she was doing so as I was still speaking and she said that it has been announced everywhere and named “social media, the Starbucks app ect” which I responded “good to know.” I don’t drink Starbucks frequently so I WOULDNT KNOW! It is insane how bad her horrible customer service is for being a manager. I must now memorize Starbucks policies, charges, menu to a tea before I buy a drink now? That is preposterous. Shame on Clarissa and her horrible attitude. She should not be working customer service she clearly does not know proper social etiquette while on the job disrespectful. Especially speaking over I a customer when explaining the issue.
Larry gets his coffee here!
I usually come in around 3:30ish 4ish and typically have good service and food. However today was different the woman on the intercom gave me attitude for order and then Jeremy at the window charged me separate for an add shot and didn’t even put it in the drink. A drink that taste like cleaner. So if you would like to be poisoned this is your spot. Not coming here again😒
Atmosphere: 2
Food: 1
Service: 1
Service was great. As a constent starbucks customer, I really want to know what I did wrong when ordering or why the barista didnt inform me that it may be too thick for how I ordered it. They usually let you know. I ordered a sugar free vanilla protein latte (ive ordered their protein drink before and it was still an actual drink) with less vanilla and more coffee. Nothing regarding milk or whatever they add for liquid. And i ended up with a powdered milk drink. 🤢
Service: 5
Good 👍
Atmosphere: 5
Food: 5
Service: 5
Great vibe at this Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
You might think that it's just a quick drive-thru order but it's more than that! As soon as we arrived we felt the good vibes with the young lady that took our order. We arrived at the window, paid and we were welcomed with a warm smile, the gentleman that was preparing my drink confirmed with the cashier my special order ❤️ got exactly what I ordered , will definitely order from this store in the future again! Kudos 👏 to the team. I almost forgot to mention that I got a full refill on my hydro flask, in this hot California ☀️ sunny day!
Atmosphere: 5
Food: 5
Service: 5
Strawberry and cream frappecheno was bomb
Atmosphere: 5
Food: 5
Service: 5
Robot replying is terrible. You don't care about customer service. No i don't want to call a number 🤣
Atmosphere: 1
Food: 1
Service: 1
Amazing service, great staff
Atmosphere: 5
Food: 5
Service: 5
excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
i like 24 hrs。😆
Staff is amazing
Atmosphere: 5
Food: 5
Service: 5
My caramel machiatto never quite tastes right but its the only star bucks over here
Atmosphere: 5
Food: 3
Service: 5
Been giving full cups of ice lately
Atmosphere: 4
Food: 1
Service: 4
I don’t usually buy Starbucks but when I do it’s at this location I don’t tend to keep up with Starbucks as I am not a coffee drinker. So today I went in their drive thru and ordered I asked for it decaf frape but said no coffee! I assume she didn’t hear me but also seemed to rush the order through the intercom as we still needed more to order. Which when at the window we added more to the order which they told us to pick up inside. No issue there. The issue happened When I was at the window I asked if it was decaf or is there a way to make it with no coffee and she said people ask for it “creme based” so I didn’t want to have to return it and told her to just charge me for another one cream based! When I looked at my receipt I saw she charged me everything individually summing up a total of $8.05 for a grande frape, that with it being decaf or reg was $6.45. Honestly I went in to ask about it because that is absurd in how she charged it without explaining it to me or informing me that everything would be individually charged, when I went in to ask the one who took my order was rude off the bat. I said Hello and she just said “your drink will be out” then I proceeded to ask about the charges and she told me that it’s still the same thing and I told her that they didn’t let me know everything would charged separately making the amount more than the Original price. She called the manager over which her name is Clarissa rude btw as she spoke over me when I explained to her and she said “I don’t see how there’s any difference” uhmmm I guess since they get free drinks they don’t see a difference but for someone who pays there is a $1.60 difference. She said it to me while making a face as to basically undermine the issue while starring me down as to what I was wearing. I let her know her employee had not told me there would be an individual charge for the drink and she said “it’s not on us to inform you” very rudely as she kept brushing me as she spoke to me. Does she not know that, that this is her job to inform us about extra charges? What if I didn’t have the additional charge for the drink. At the end of the day it is my money and you not informing me what you are charging me for before hand is FALSE ADVERTISEMENT! I didn’t know removing 1 think to still make the same concoction would be pricier. If informed I would have taken my drink and avoided this awful inconvenience. I’m not one to argue (thus this review) so I let her speak as she was doing so as I was still speaking and she said that it has been announced everywhere and named “social media, the Starbucks app ect” which I responded “good to know.” I don’t drink Starbucks frequently so I WOULDNT KNOW! It is insane how bad her horrible customer service is for being a manager. I must now memorize Starbucks policies, charges, menu to a tea before I buy a drink now? That is preposterous. Shame on Clarissa and her horrible attitude. She should not be working customer service she clearly does not know proper social etiquette while on the job disrespectful. Especially speaking over I a customer when explaining the issue.
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