You might think that it's just a quick drive-thru order but it's more than that! As soon as we arrived we felt the good vibes with the young lady that took our order. We arrived at the window, paid and we were welcomed with a warm smile, the gentleman that was preparing my drink confirmed with the cashier my special order â¤ď¸ got exactly what I ordered , will definitely order from this store in the future again! Kudos đ to the team. I almost forgot to mention that I got a full refill on my hydro flask, in this hot California âď¸ sunny day!
Atmosphere: 5
Food: 5
Service: 5
Ricardo Santos
Strawberry and cream frappecheno was bomb
Atmosphere: 5
Food: 5
Service: 5
james wong
Robot replying is terrible. You don't care about customer service. No i don't want to call a number đ¤Ł
Atmosphere: 1
Food: 1
Service: 1
Jonathan Lechuga
Amazing service, great staff
Atmosphere: 5
Food: 5
Service: 5
Joaco Maciel
excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Songgui He
i like 24 hrsăđ
Verenice Castellanos
Staff is amazing
Atmosphere: 5
Food: 5
Service: 5
Tiffany âMarelleâ Oliver
My caramel machiatto never quite tastes right but its the only star bucks over here
I donât usually buy Starbucks but when I do itâs at this location I donât tend to keep up with Starbucks as I am not a coffee drinker. So today I went in their drive thru and ordered I asked for it decaf frape but said no coffee! I assume she didnât hear me but also seemed to rush the order through the intercom as we still needed more to order. Which when at the window we added more to the order which they told us to pick up inside. No issue there. The issue happened When I was at the window I asked if it was decaf or is there a way to make it with no coffee and she said people ask for it âcreme basedâ so I didnât want to have to return it and told her to just charge me for another one cream based! When I looked at my receipt I saw she charged me everything individually summing up a total of $8.05 for a grande frape, that with it being decaf or reg was $6.45. Honestly I went in to ask about it because that is absurd in how she charged it without explaining it to me or informing me that everything would be individually charged, when I went in to ask the one who took my order was rude off the bat. I said Hello and she just said âyour drink will be outâ then I proceeded to ask about the charges and she told me that itâs still the same thing and I told her that they didnât let me know everything would charged separately making the amount more than the Original price. She called the manager over which her name is Clarissa rude btw as she spoke over me when I explained to her and she said âI donât see how thereâs any differenceâ uhmmm I guess since they get free drinks they donât see a difference but for someone who pays there is a $1.60 difference. She said it to me while making a face as to basically undermine the issue while starring me down as to what I was wearing. I let her know her employee had not told me there would be an individual charge for the drink and she said âitâs not on us to inform youâ very rudely as she kept brushing me as she spoke to me. Does she not know that, that this is her job to inform us about extra charges? What if I didnât have the additional charge for the drink. At the end of the day it is my money and you not informing me what you are charging me for before hand is FALSE ADVERTISEMENT! I didnât know removing 1 think to still make the same concoction would be pricier. If informed I would have taken my drink and avoided this awful inconvenience. Iâm not one to argue (thus this review) so I let her speak as she was doing so as I was still speaking and she said that it has been announced everywhere and named âsocial media, the Starbucks app ectâ which I responded âgood to know.â I donât drink Starbucks frequently so I WOULDNT KNOW! It is insane how bad her horrible customer service is for being a manager. I must now memorize Starbucks policies, charges, menu to a tea before I buy a drink now? That is preposterous. Shame on Clarissa and her horrible attitude. She should not be working customer service she clearly does not know proper social etiquette while on the job disrespectful. Especially speaking over I a customer when explaining the issue.
Kara Hart
They make me the wrong drink about 30% of the time, and today I waited 20 minutes in the drive thru line (people were shutting their cars off or straight leaving) just for my drink to be half empty. Literally half. If they werenât so close to my workplace, I would never come back.
Nicholas Frame
I can't remember going there so it couldn't have been that great. Definitely not bad just not memoriable.
Good đ
Atmosphere: 5
Food: 5
Service: 5
Great vibe at this Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
You might think that it's just a quick drive-thru order but it's more than that! As soon as we arrived we felt the good vibes with the young lady that took our order. We arrived at the window, paid and we were welcomed with a warm smile, the gentleman that was preparing my drink confirmed with the cashier my special order â¤ď¸ got exactly what I ordered , will definitely order from this store in the future again! Kudos đ to the team. I almost forgot to mention that I got a full refill on my hydro flask, in this hot California âď¸ sunny day!
Atmosphere: 5
Food: 5
Service: 5
Strawberry and cream frappecheno was bomb
Atmosphere: 5
Food: 5
Service: 5
Robot replying is terrible. You don't care about customer service. No i don't want to call a number đ¤Ł
Atmosphere: 1
Food: 1
Service: 1
Amazing service, great staff
Atmosphere: 5
Food: 5
Service: 5
excellent customer service
Atmosphere: 5
Food: 5
Service: 5
i like 24 hrsăđ
Staff is amazing
Atmosphere: 5
Food: 5
Service: 5
My caramel machiatto never quite tastes right but its the only star bucks over here
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Been giving full cups of ice lately
Atmosphere: 4
Food: 1
Service: 4
I donât usually buy Starbucks but when I do itâs at this location I donât tend to keep up with Starbucks as I am not a coffee drinker. So today I went in their drive thru and ordered I asked for it decaf frape but said no coffee! I assume she didnât hear me but also seemed to rush the order through the intercom as we still needed more to order. Which when at the window we added more to the order which they told us to pick up inside. No issue there. The issue happened When I was at the window I asked if it was decaf or is there a way to make it with no coffee and she said people ask for it âcreme basedâ so I didnât want to have to return it and told her to just charge me for another one cream based! When I looked at my receipt I saw she charged me everything individually summing up a total of $8.05 for a grande frape, that with it being decaf or reg was $6.45. Honestly I went in to ask about it because that is absurd in how she charged it without explaining it to me or informing me that everything would be individually charged, when I went in to ask the one who took my order was rude off the bat. I said Hello and she just said âyour drink will be outâ then I proceeded to ask about the charges and she told me that itâs still the same thing and I told her that they didnât let me know everything would charged separately making the amount more than the Original price. She called the manager over which her name is Clarissa rude btw as she spoke over me when I explained to her and she said âI donât see how thereâs any differenceâ uhmmm I guess since they get free drinks they donât see a difference but for someone who pays there is a $1.60 difference. She said it to me while making a face as to basically undermine the issue while starring me down as to what I was wearing. I let her know her employee had not told me there would be an individual charge for the drink and she said âitâs not on us to inform youâ very rudely as she kept brushing me as she spoke to me. Does she not know that, that this is her job to inform us about extra charges? What if I didnât have the additional charge for the drink. At the end of the day it is my money and you not informing me what you are charging me for before hand is FALSE ADVERTISEMENT! I didnât know removing 1 think to still make the same concoction would be pricier. If informed I would have taken my drink and avoided this awful inconvenience. Iâm not one to argue (thus this review) so I let her speak as she was doing so as I was still speaking and she said that it has been announced everywhere and named âsocial media, the Starbucks app ectâ which I responded âgood to know.â I donât drink Starbucks frequently so I WOULDNT KNOW! It is insane how bad her horrible customer service is for being a manager. I must now memorize Starbucks policies, charges, menu to a tea before I buy a drink now? That is preposterous. Shame on Clarissa and her horrible attitude. She should not be working customer service she clearly does not know proper social etiquette while on the job disrespectful. Especially speaking over I a customer when explaining the issue.
They make me the wrong drink about 30% of the time, and today I waited 20 minutes in the drive thru line (people were shutting their cars off or straight leaving) just for my drink to be half empty. Literally half. If they werenât so close to my workplace, I would never come back.
I can't remember going there so it couldn't have been that great. Definitely not bad just not memoriable.
Great place!
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