Andy's Hong Kong Restaurant

I had a very disappointing experience at this restaurant. When we walked in, the lady at the front greeted us and asked us to sit, but she stood right next to us the entire time while we were trying to decide what to order, which felt uncomfortable and rushed.

While we were eating, a group of employees were talking very loudly in Chinese, which completely disturbed our meal and gave me a headache. No one checked on us to ask if we wanted water or to order anything else. It felt like the staff were more focused on entertaining each other than providing good customer service.

When we finished eating and went to pay, the same group of ladies continued chatting and didn’t even acknowledge us at the counter. After paying, the cashier pointed to the tip section, and when we crossed it out, she raised her eyebrows and said, “No tip?” We explained that the service was poor and too loud. She became visibly upset and started talking about us in Chinese to her coworker.

This was the worst dining experience I’ve had at a Chinese restaurant. I will not be returning and don’t recommend this place to anyone who values respectful service and a peaceful meal.

Atmosphere: 1

Food: 3

Service: 1

Bad customer service. Lady demanded us to leave a tip after having loud conversations with her coworkers during my dinner time. Won’t go back anymore.

Atmosphere: 1

Food: 3

Service: 1

The Lady cashier,upon paying the bill,asked and demanded rudely towards me to add more to my $5 tip saying it was cheap tip,i should pay more tip.As per California Law,businesses are not required to ask for tips as it is given voluntarily,not mandatory.I hope the management realizes and do something about this.

Atmosphere: 2

Food: 2

Service: 2

Absolutely worst customer service. Offered no water, napkins, spoke to us rudely when asked to have our elderly parents with limited mobility to be accommodated with a bigger table. Very disappointed. Terrible dining experience. They seem to think there aren’t any other chinese restaurants around to pick from. Will not be returning here due to poor service.

Service: 1

For the first time in forever. Worst BBQ pork EVER

Atmosphere: 2

Food: 1

Service: 2

Very nice employees, but not fast or aware of patrons needs. We needed to flag them down for attention.

Atmosphere: 3

Food: 3

Service: 2

The food was supposed to be 5-star, but the service from one of your staff members ruined the experience for me. I no longer want to go back.

​The staff were quick to take our order. They would also automatically pour a portion of our soup for us, but that was the extent of their service.

​The worst part of our experience was when a female staff member insisted we tip 10% of our total bill. This made us feel obligated and offended. We are not stingy people and would have tipped more than 10% if she had behaved differently. Our good dinner was ruined.
​Overall, we will never return to this restaurant.

​To the owner: Please train your staff on how to be polite, or you should consider closing your restaurant.

Atmosphere: 1

Food: 3

Service: 1

Food is good but service and staff are terrible. One time I heard one asked for 10% tip! I mean these servers need some serious hospitality training.

Food is good.

Atmosphere: 2

Food: 3

Service: 3

This restaurant owner and waitress insisted that we had to give a 10% tip. We were short by $2.00 to meet their bullied request. And we paid cash! My mother and I had stomach issues shortly after.

Very good quick service & affordable good portion foods! I'll be coming back this time for togo! First time here, I'll be trying the rest & updating it asap! So far guys try them out!

I tried it for the first time today for lunch!
The fried rice is good. Fast service. Not crazy about the beef and broccoli. I will try other dishes another time!

It’s now HKR Andy’s after change in ownership. This is our go to restaurant after visiting parents at cemetery. Authentic Chinese food, a local favorite - very popular among Filipino families. All the dishes we had were delicious.

It can get busy and noisy but good service. The items we have ordered so far have been yummy.

Food is always fresh, I love that they do not use too much oil. 💖