Disappointing Experience: Overcharged and Poor Customer Service I recently had a disappointing experience at Plan B Bikini Bar due to being overcharged and encountering poor customer service. Despite assurances from the manager, Daisy, that she would investigate the issue and promptly return my call, I have yet to receive any resolution. During my visit, I ordered three beers and was shocked to discover that I was charged $117. When I raised this concern while trying to close my tab around 11:30 PM, Daisy advised me to wait until closing time so she could review the security footage. However, despite her promise to follow up, I have not heard back from her after more than two days. The lack of communication and follow-through from Daisy and the bar staff is concerning. Not only was I overcharged, but the unfulfilled promise of a timely resolution is unacceptable. I urge others to be cautious when leaving open tabs and to double-check their charges to avoid similar situations. Overall, my experience at Plan B Bikini Bar was marred by poor customer service and a failure to address a significant issue promptly. I hope that management takes steps to rectify this situation and improve their customer service standards in the future. Update 4/17/24 I called them to fix the problem on 4/13/24 requested a call back no one called me. I called on 4/15 spoke with Ben he asked to stop by after 2 l got there Ben nor Daisy were there. The girl at the bar told me the same thing the Bar manager Daisy told me to do Dispute it instead of fixing the issue... imagine how many people they are doing this to! Keep y'all eye open don't let the same thing happen... I wonder why the last bar here closed down... wonder if it's the same owners.
Atmosphere: 1
Service: 1
Anthony Reyes
The inside looks nice, thought this place would be like the break room near Fullerton, but it’s just a sad copy. Barely any girls and music is too loud so you can’t hear your bartender, and the girls are just on their phones
Wheelchair accessibility: Yes the bar is wheelchair accessible
Disappointing Experience: Overcharged and Poor Customer Service
I recently had a disappointing experience at Plan B Bikini Bar due to being overcharged and encountering poor customer service. Despite assurances from the manager, Daisy, that she would investigate the issue and promptly return my call, I have yet to receive any resolution.
During my visit, I ordered three beers and was shocked to discover that I was charged $117. When I raised this concern while trying to close my tab around 11:30 PM, Daisy advised me to wait until closing time so she could review the security footage. However, despite her promise to follow up, I have not heard back from her after more than two days.
The lack of communication and follow-through from Daisy and the bar staff is concerning. Not only was I overcharged, but the unfulfilled promise of a timely resolution is unacceptable. I urge others to be cautious when leaving open tabs and to double-check their charges to avoid similar situations.
Overall, my experience at Plan B Bikini Bar was marred by poor customer service and a failure to address a significant issue promptly. I hope that management takes steps to rectify this situation and improve their customer service standards in the future.
Update 4/17/24
I called them to fix the problem on 4/13/24 requested a call back no one called me. I called on 4/15 spoke with Ben he asked to stop by after 2 l got there Ben nor Daisy were there. The girl at the bar told me the same thing the Bar manager Daisy told me to do Dispute it instead of fixing the issue... imagine how many people they are doing this to! Keep y'all eye open don't let the same thing happen... I wonder why the last bar here closed down... wonder if it's the same owners.
Atmosphere: 1
Service: 1
The inside looks nice, thought this place would be like the break room near Fullerton, but it’s just a sad copy. Barely any girls and music is too loud so you can’t hear your bartender, and the girls are just on their phones
Wheelchair accessibility: Yes the bar is wheelchair accessible
Atmosphere: 2
Service: 3
Restaurantji Recommends
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