If I could give 0 starts I would. Megan sounded so bothered taking our order. We had a drink order and needed gift cards. She never smiled and rudely handed us our drinks, gift cards and straws. We said thank you and we were ignored. Megan needs a class in customer service!
Service: 1
Ben Reaves
Nice view, plenty of room, clean. Nicest of 3 Starbucks I've visited in the Santa Clarita area. Grocery store nearby if you want more variety of food, but be decent and buy at least a coffee here if you'll use a table.
Atmosphere: 5
Food: 4
Service: 5
rabbit hole
I had an unfortunate experience at this Starbucks location on July 22nd at 1:56 PM (Order #5308). The barista at the drive-thru, a blonde young woman, was notably unprofessional and discourteous throughout the interaction. When I attempted to order a Trenta-sized beverage, she curtly informed me that the largest available size was a “large.” After checking online and confirming that Trenta is indeed an available size, I politely showed her this information. She then acknowledged that I could order it, but added that she would “have to put a bunch of ice in it,” which seemed unnecessary and confusing.
Ultimately, she handed me a Venti instead, without any explanation or eye contact. The overall tone of the interaction felt dismissive and indifferent. I’ve already reported the incident to customer service, but I felt it was important to leave this feedback publicly as well. Customers deserve to be treated with basic courtesy and respect, and that was clearly lacking in this instance. This Starbucks usually has the most kind workers
nguyet vu
I used to really enjoy this location.today i ordered my favorite drink. but i am very unsatisfied, i paid extra to buy 4 cups of dragon fruit. i drink there often i looked and knew it was not enough for my 4 cups. but the staff said it was enough for 4 cups. and i checked it. this is the second time i really feel uncomfortable.
Atmosphere: 5
Food: 3
Service: 2
S “Reviewer” K
Typical Starbucks. Good staff good quick coffee
Atmosphere: 5
Food: 5
Service: 5
Barret Griffin
The new lids smell like foul milk. I can’t describe it. I had to throw away my coffee because every sip I took smelt atrocious.
Alex Borkin
We were on a long road trip from San Francisco to Los Angeles with two kids under 2. After tons of pit stops we ere still 40 min away and need to grab milk for our daughter.
They let us purchase steamed/warm milk and then helped us to as much cold milk as needed to get it the right temperature.
Peter Xaymountry
My wife and I came to this Starbucks yesterday because we were in the plaza and my wife wanted her chai latte. I told her to place her order through the Starbucks app to avoid the line or just waiting at the store longer.
When we arrived to the store, she was able to find parking easily and there EV charging station here as well. The drive thru line was very busy so it was good we chose store pickup. When I walked inside, the place is a decent size and they were busy. My wife chai latte drink was already at the pickup area and they change the cup to a reusable cup. They also have outdoor seating here as well. My wife drink was made right and she like it.
Brian Brower
5 Stars – Great New Spot with a Hardworking Barista Stopped in around 7:15 a.m. at the Starbucks in Stevenson Ranch. The store is new, clean, and surprisingly not crowded for that time of day. The young guy working the counter was holding it down completely solo—making to-go drinks and serving customers inside. You could tell he was expecting someone else to step out and help, but no one did. The look on his face said it all, but he still kept things moving with a great attitude. I left an extra tip—he deserved it. Definitely a solid location with good energy and a hardworking crew (even if short-staffed that morning). Will be back!
I used to really enjoy this location, unfortunately, the service has become subpar, staff isn't as warm and friendly as before. Besides the service, this location is using compostable and expired cups for the cold beverages. I have picked up cold drinks for myself and my coworkers, we all agree the clear cups were better for the refresher drinks. The menu board shows it in a clear cup. We can't tell if our cold drinks are correct and what's up with the expired cups?
Bruce Whitney
Worst cup of coffee ever. I don't know who touched what before handling my drink. But taking a sip, all I could taste was someone else's food. I had to toss it out. What a waste of money.
Hu Tiger
Ordered no ice matcha Lat on 28th Jan, when I pick it up, there is less then a half cap coffee only? Seriously? Spend almost 7$ for this much??? Never go this place again!!!
Tara G.
Sometimes you just need a coffee drink during the day. The brown sugar shaken espresso is the bomb.
K J
It's a Starbucks but with a fancy mansion view. Done!
If I could give 0 starts I would. Megan sounded so bothered taking our order. We had a drink order and needed gift cards. She never smiled and rudely handed us our drinks, gift cards and straws. We said thank you and we were ignored. Megan needs a class in customer service!
Service: 1
Nice view, plenty of room, clean. Nicest of 3 Starbucks I've visited in the Santa Clarita area. Grocery store nearby if you want more variety of food, but be decent and buy at least a coffee here if you'll use a table.
Atmosphere: 5
Food: 4
Service: 5
I had an unfortunate experience at this Starbucks location on July 22nd at 1:56 PM (Order #5308). The barista at the drive-thru, a blonde young woman, was notably unprofessional and discourteous throughout the interaction. When I attempted to order a Trenta-sized beverage, she curtly informed me that the largest available size was a “large.” After checking online and confirming that Trenta is indeed an available size, I politely showed her this information. She then acknowledged that I could order it, but added that she would “have to put a bunch of ice in it,” which seemed unnecessary and confusing.
Ultimately, she handed me a Venti instead, without any explanation or eye contact. The overall tone of the interaction felt dismissive and indifferent. I’ve already reported the incident to customer service, but I felt it was important to leave this feedback publicly as well. Customers deserve to be treated with basic courtesy and respect, and that was clearly lacking in this instance. This Starbucks usually has the most kind workers
I used to really enjoy this location.today i ordered my favorite drink. but i am very unsatisfied, i paid extra to buy 4 cups of dragon fruit. i drink there often i looked and knew it was not enough for my 4 cups. but the staff said it was enough for 4 cups. and i checked it. this is the second time i really feel uncomfortable.
Atmosphere: 5
Food: 3
Service: 2
Typical Starbucks. Good staff good quick coffee
Atmosphere: 5
Food: 5
Service: 5
The new lids smell like foul milk. I can’t describe it. I had to throw away my coffee because every sip I took smelt atrocious.
We were on a long road trip from San Francisco to Los Angeles with two kids under 2. After tons of pit stops we ere still 40 min away and need to grab milk for our daughter.
They let us purchase steamed/warm milk and then helped us to as much cold milk as needed to get it the right temperature.
My wife and I came to this Starbucks yesterday because we were in the plaza and my wife wanted her chai latte. I told her to place her order through the Starbucks app to avoid the line or just waiting at the store longer.
When we arrived to the store, she was able to find parking easily and there EV charging station here as well. The drive thru line was very busy so it was good we chose store pickup. When I walked inside, the place is a decent size and they were busy. My wife chai latte drink was already at the pickup area and they change the cup to a reusable cup. They also have outdoor seating here as well. My wife drink was made right and she like it.
5 Stars – Great New Spot with a Hardworking Barista
Stopped in around 7:15 a.m. at the Starbucks in Stevenson Ranch. The store is new, clean, and surprisingly not crowded for that time of day. The young guy working the counter was holding it down completely solo—making to-go drinks and serving customers inside. You could tell he was expecting someone else to step out and help, but no one did. The look on his face said it all, but he still kept things moving with a great attitude. I left an extra tip—he deserved it. Definitely a solid location with good energy and a hardworking crew (even if short-staffed that morning). Will be back!
The lids on the new cups smell disgusting.
Restaurantji Recommends
I used to really enjoy this location, unfortunately, the service has become subpar, staff isn't as warm and friendly as before. Besides the service, this location is using compostable and expired cups for the cold beverages. I have picked up cold drinks for myself and my coworkers, we all agree the clear cups were better for the refresher drinks. The menu board shows it in a clear cup. We can't tell if our cold drinks are correct and what's up with the expired cups?
Worst cup of coffee ever. I don't know who touched what before handling my drink. But taking a sip, all I could taste was someone else's food. I had to toss it out. What a waste of money.
Ordered no ice matcha Lat on 28th Jan, when I pick it up, there is less then a half cap coffee only? Seriously? Spend almost 7$ for this much??? Never go this place again!!!
Sometimes you just need a coffee drink during the day. The brown sugar shaken espresso is the bomb.
It's a Starbucks but with a fancy mansion view. Done!
Loading...