Rude service , it was so packed , and the 2 ladies working in the back just talking and slow to take your order , I rather go to the one on Pacific, this one should get new employees for the Night Shift !!
TONI M.
I saw a buy one get 1 free scoop deal going around Facebook for this location only and decided to take my siblings the next evening. There was ample parking space immediately in the front of the shop and in the plaza parking so we were happy that we didn’t have to walk much to the entrance. We go in and noticed that the freezer holding the ice cream cake and pint sized containers was locked with a key and padlock. (No problem there but it will be later on in this story. ) we go to order and the two young ladies working (1 Hispanic with great makeup and the rude employee here) made it memorable with her terrible customer service. She was defensive when asking her and telling her if we could get samples of the ice cream we were hoping to get for the deal and she then proceeded to be rude throughout the checkout process.I have a parent that has soy allergies and when I asked if the ice cream included soy as an ingredient she looked annoyed in having to double check and she came back within minutes to say she didn’t think so. I asked if I could get an ice cream container from the freezer to read the ingredients and she gave me the biggest stank eye even after telling her why I needed to check. My guess is she thought it troublesome to unlock the padlock but why take it out on a customer? While I was reading the ingredients she tapped her nails on the counter, noticing this I was like ok we gotta get out of here because she’s not making my time or her time any pleasant, when I show her my coupon she lets a an annoyed sigh out and curtly says “that’s for one person only” in other words with a purchase only one ice cream order counts. I told her we would pay separately since my siblings also carry their own money and she refused to charge us separately.The entire “experience” was terrible and could be understandable if they were extremely busy but it was just our family and 2 other individuals. I would not recommend this location and instead refer them to another location such as the one on pacific. To the franchise owner; please hire people that WANT to work and have a happy demeanor. Why hire someone that treats customers like a they’re a burden when that’s the the basis of the job they’re hired for?
Crystal Segura
Horrible service we were waiting while one girl was helping a older lady decide then the blonde girl was writing stuff on a pad then doing other things then comes to help and says who’s next we start to order then she says no they were here first kids behind us lol are you serious look up the cameras at 5:30pm 8-1-23 um ya nope we were there first never going there again when that girl works she’s awful
Crystal S.
Baskin-Robbins™7908 West LnStockton, CAhorrible customer service the girl working tonight at 5:30pm 8/1/23 was awful and then helped the people behind us first. check the cameras we were there before them she ob wanted to help her friends before other customers never going there again
Bruce Thao
Always fast service. They have remodel the inside. Clean and AC blasting cold. Perfect spot to stop for a shake or ice cream.
Marisol Bechtel
The staff here is super awesome! Service is always great. I just wish they had somewhere to sit.
Marlina Pal
The people who work morning shift at this store are very messy, they leave messes everywhere and its just a little unnerving that they’ll be serving ice cream with such a mess around them
Melinda B.
The manager emily always greets me with a hello and a smile! Everything is always clean and the service is fast!
Luz G.
The girl with the blonde hair seemed very irritated from the moment she started helping us. She did things with attitude and had no customer service. To top it all off she severed our Ice scream and handed me my cone WITHOUT gloves while wearing long acrylics!!!
Last minute birthday cake. You can't go wrong with ice cream chocolate Oreo chip cake. Outside with mango flavour and perfection summer birthday.
Georgia Hensley
This Baskin Robbins has great ice cream, milk shakes and ice cream cakes. The kids that work there are very nice. The place is tidy and clean. Still no dining inside as of 11/12/21. Their chocolate ice cream is ?and I recommend it if your a chocolate lover! Milk shakes are thick and yummy. The size of a scoop is also fair and not chinsy. We enjoy this Baskin Robbins. This establishment is located at 7908 West Lane. Suite 217 in north Stockton.
Mixhael Bruh
I got a summer time lime and i went to go eat it and when i was about to bite into it i saw hair in my ice cream.
Kristen M.
So, we stop in for a quick dessert and there is no customers but 3 employees behind the counter yelling loudly at each other. We stand there waiting for them to take our order, but they completely ignor us. We give them about 5 minutes to finish there loud discussion but continue to ingor us. Just had to walk out. Whoever owns this store better get a handle on the employees.
Michael Perez
I got a summer time lime and i went to go eat it and when i was about to bite into it i saw hair in my ice cream.
Rude service , it was so packed , and the 2 ladies working in the back just talking and slow to take your order , I rather go to the one on Pacific, this one should get new employees for the Night Shift !!
I saw a buy one get 1 free scoop deal going around Facebook for this location only and decided to take my siblings the next evening. There was ample parking space immediately in the front of the shop and in the plaza parking so we were happy that we didn’t have to walk much to the entrance. We go in and noticed that the freezer holding the ice cream cake and pint sized containers was locked with a key and padlock. (No problem there but it will be later on in this story. ) we go to order and the two young ladies working (1 Hispanic with great makeup and the rude employee here) made it memorable with her terrible customer service. She was defensive when asking her and telling her if we could get samples of the ice cream we were hoping to get for the deal and she then proceeded to be rude throughout the checkout process.I have a parent that has soy allergies and when I asked if the ice cream included soy as an ingredient she looked annoyed in having to double check and she came back within minutes to say she didn’t think so. I asked if I could get an ice cream container from the freezer to read the ingredients and she gave me the biggest stank eye even after telling her why I needed to check. My guess is she thought it troublesome to unlock the padlock but why take it out on a customer? While I was reading the ingredients she tapped her nails on the counter, noticing this I was like ok we gotta get out of here because she’s not making my time or her time any pleasant, when I show her my coupon she lets a an annoyed sigh out and curtly says “that’s for one person only” in other words with a purchase only one ice cream order counts. I told her we would pay separately since my siblings also carry their own money and she refused to charge us separately.The entire “experience” was terrible and could be understandable if they were extremely busy but it was just our family and 2 other individuals. I would not recommend this location and instead refer them to another location such as the one on pacific. To the franchise owner; please hire people that WANT to work and have a happy demeanor. Why hire someone that treats customers like a they’re a burden when that’s the the basis of the job they’re hired for?
Horrible service we were waiting while one girl was helping a older lady decide then the blonde girl was writing stuff on a pad then doing other things then comes to help and says who’s next we start to order then she says no they were here first kids behind us lol are you serious look up the cameras at 5:30pm 8-1-23 um ya nope we were there first never going there again when that girl works she’s awful
Baskin-Robbins™7908 West LnStockton, CAhorrible customer service the girl working tonight at 5:30pm 8/1/23 was awful and then helped the people behind us first. check the cameras we were there before them she ob wanted to help her friends before other customers never going there again
Always fast service. They have remodel the inside. Clean and AC blasting cold. Perfect spot to stop for a shake or ice cream.
The staff here is super awesome! Service is always great. I just wish they had somewhere to sit.
The people who work morning shift at this store are very messy, they leave messes everywhere and its just a little unnerving that they’ll be serving ice cream with such a mess around them
The manager emily always greets me with a hello and a smile! Everything is always clean and the service is fast!
The girl with the blonde hair seemed very irritated from the moment she started helping us. She did things with attitude and had no customer service. To top it all off she severed our Ice scream and handed me my cone WITHOUT gloves while wearing long acrylics!!!
Service was greatIce cream was delicious
Restaurantji Recommends
Last minute birthday cake. You can't go wrong with ice cream chocolate Oreo chip cake. Outside with mango flavour and perfection summer birthday.
This Baskin Robbins has great ice cream, milk shakes and ice cream cakes. The kids that work there are very nice. The place is tidy and clean. Still no dining inside as of 11/12/21. Their chocolate ice cream is ?and I recommend it if your a chocolate lover! Milk shakes are thick and yummy. The size of a scoop is also fair and not chinsy. We enjoy this Baskin Robbins. This establishment is located at 7908 West Lane. Suite 217 in north Stockton.
I got a summer time lime and i went to go eat it and when i was about to bite into it i saw hair in my ice cream.
So, we stop in for a quick dessert and there is no customers but 3 employees behind the counter yelling loudly at each other. We stand there waiting for them to take our order, but they completely ignor us. We give them about 5 minutes to finish there loud discussion but continue to ingor us. Just had to walk out. Whoever owns this store better get a handle on the employees.
I got a summer time lime and i went to go eat it and when i was about to bite into it i saw hair in my ice cream.