Absolutely amazing experience every time I go. Clean environment, nice staff and as always amazingly delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
J Vg
I got a $5 pollo bowl. It was so delicious my $5.00 was well spent
Atmosphere: 5
Food: 5
Service: 5
Art Miraflor
These guys ALWAYS give me my 15% Veterans discount, that's why I keep coming back. Of course da chicken is AWESOME.
Atmosphere: 5
Food: 5
Service: 5
Cindy Nguyen
I got a pick up order and I thought the doors were locked because I couldn’t open the doors. I tried knocking but there was no answer. I ended up calling the store and they said you had to pull the doors hard to open it, and it worked. I got an original pollo bowl and it was a decent 7/10 for fast food standards. Came with chips and salsa which were also good.
Atmosphere: 3
Food: 3
Service: 3
Gypsy “Gypsy.Luva77” Chi
I can’t believe the way the quality & taste of food has gone down! The price of eating out is very high so when I go out to eat I at least expect edible & I had to just throw our food away. The lady was Very Rude in the Drive Thru…. I Don’t Recommend At All!! For the price we paid I could have went elsewhere where I know the food is Great but decided to give El Pollo Loco on Hammer Ln a try today. I WANT A REFUND IN COMPLETION!
Atmosphere: 1
Food: 1
Service: 1
E P
We bought a few chicken crunchy tacos to go. When we got home we notice a long hair in one of our tacos. We called to complain, because we were already home, the lady on the phone said next time we come to just remind them and they will replace taco. In case we lost our receipt, she took down my wife’s name. When we returned, a couple weeks later, a worker named Christina refused to replace the taco. She was very rude and said that we should have come sooner with a receipt. The food here is decent, but customer service is horrible. They are always rude and disrespectful. Word of advice, take care of your customers, be kind and nice, be grateful that you have a job. Remember, customers are the reason you have a job. Being grateful can easily change the atmosphere in your location. Taking our business somewhere else.
Atmosphere: 1
Food: 3
Service: 1
Claudia Lantan
The taste is okay but the chicken is extremely dry. Service is good. Atmosphere is good... But with that yummy chicken it all turns out to nothing
Atmosphere: 5
Food: 1
Service: 5
Marie Valenzuela
Double chicken Tostada is Bombbbb 🥵🔥
Atmosphere: 5
Food: 5
Service: 5
ION ROY
Very respectful clean and professional and the food taste great
Atmosphere: 5
Food: 5
Service: 5
Junior Lara
Dinner family a piece sometimes it’s good. It’s fresh sometimes dry sometimes it’s not consistent.
Once you can get in the door (hard to open), ordering is easy. Food is served hot and fresh. Staff are mainly young high school kids, but we all started somewhere. The restaurant was quite clean.
Atmosphere: 4
Food: 5
Service: 5
sam mon
Food is good. I recommend it
Isabel Jimenez
Last minute dinner,,, Great customer service with a smile A+. Thank you. I definitely continue going back...
Joshua Brewer
Solid grilled chicken that's flavorful and doesn't feel too greasy. Love the fresh salsa bar and tortillas. Service can vary but it’s usually fast and friendly. Portions are decent for the price. Feels like a healthier fast food option, which keeps me coming back.
O Preciado
Great service!!!! Thank you for the humble great service
Absolutely amazing experience every time I go. Clean environment, nice staff and as always amazingly delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
I got a $5 pollo bowl. It was so delicious my
$5.00 was well spent
Atmosphere: 5
Food: 5
Service: 5
These guys ALWAYS give me my 15% Veterans discount, that's why I keep coming back. Of course da chicken is AWESOME.
Atmosphere: 5
Food: 5
Service: 5
I got a pick up order and I thought the doors were locked because I couldn’t open the doors. I tried knocking but there was no answer. I ended up calling the store and they said you had to pull the doors hard to open it, and it worked.
I got an original pollo bowl and it was a decent 7/10 for fast food standards. Came with chips and salsa which were also good.
Atmosphere: 3
Food: 3
Service: 3
I can’t believe the way the quality & taste of food has gone down! The price of eating out is very high so when I go out to eat I at least expect edible & I had to just throw our food away. The lady was Very Rude in the Drive Thru…. I Don’t Recommend At All!! For the price we paid I could have went elsewhere where I know the food is Great but decided to give El Pollo Loco on Hammer Ln a try today. I WANT A REFUND IN COMPLETION!
Atmosphere: 1
Food: 1
Service: 1
We bought a few chicken crunchy tacos to go. When we got home we notice a long hair in one of our tacos. We called to complain, because we were already home, the lady on the phone said next time we come to just remind them and they will replace taco. In case we lost our receipt, she took down my wife’s name. When we returned, a couple weeks later, a worker named Christina refused to replace the taco. She was very rude and said that we should have come sooner with a receipt. The food here is decent, but customer service is horrible. They are always rude and disrespectful. Word of advice, take care of your customers, be kind and nice, be grateful that you have a job. Remember, customers are the reason you have a job. Being grateful can easily change the atmosphere in your location. Taking our business somewhere else.
Atmosphere: 1
Food: 3
Service: 1
The taste is okay but the chicken is extremely dry. Service is good. Atmosphere is good... But with that yummy chicken it all turns out to nothing
Atmosphere: 5
Food: 1
Service: 5
Double chicken Tostada is Bombbbb 🥵🔥
Atmosphere: 5
Food: 5
Service: 5
Very respectful clean and professional and the food taste great
Atmosphere: 5
Food: 5
Service: 5
Dinner family a piece sometimes it’s good. It’s fresh sometimes dry sometimes it’s not consistent.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Once you can get in the door (hard to open), ordering is easy. Food is served hot and fresh. Staff are mainly young high school kids, but we all started somewhere. The restaurant was quite clean.
Atmosphere: 4
Food: 5
Service: 5
Food is good. I recommend it
Last minute dinner,,,
Great customer service with a smile A+.
Thank you. I definitely continue going back...
Solid grilled chicken that's flavorful and doesn't feel too greasy. Love the fresh salsa bar and tortillas. Service can vary but it’s usually fast and friendly. Portions are decent for the price. Feels like a healthier fast food option, which keeps me coming back.
Great service!!!! Thank you for the humble great service
Atmosphere: 5
Food: 5
Service: 5
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