As I am sitting here like I do 3-4 times a week, I am so upset at how I have been treated today!! First, we made our order and then, as I usually do, I showed my military ID and asked for a discount. The cashier looked at me and then in a huff went I get the shift Manager. When she approached, she went over the order to see what we got and then said, "we have a new policy" I can only discount 1 meal and that will be the double chicken bowl. So, my wife and I just said okay if that's your policy.... Knowing we come here 3-4 times a week at least and this must be very new. And yes, it does help when we decide where to go knowing they give a decent military discount. So we wait and our food comes up and the girl slides the tray at me with not comment or anything. We are used to friendly staff but she is new. I asked for pico and she just grabbed some and tossed it on the tray. I then asked for utensils and she said "it's there" and I looked again to find only a spoon. So, I asked for a fork and she said, "for what that" and pointed to my chicken bowl. I said yes please. So she turned grabbed a fork and handed it to me, again with no friendliness. So I said, THANK YOU! And walked away. OMG, we will NOT be back anytime soon. It's now just as cost effective to go elsewhere, and get treated badly there too. It was one of my go to places but they have staff that don't really care now! Bye
Savannah R.
I've been coming to this El Pollo Loco location for many years. The food is always hot and fresh. All of the staff members are friendly and quick with service. I've never had a bad experience here. Thumbs up for this location.
Antonio E.
1510 East Hammerlane location on 11/18/2023, I ordered for my daughter's 10th birthday an 8-piece chicken-only meal. The chicken was overcooked and not eatable. I hope management will read this and invite my daughter back for a better birthday
Melody Parks
I came in for a special takeout. It was a meal for 2, 4 pieces of chicken 2 sides, salads, churros for $10. We got 3 pieces of chicken. And 1 fork and spoon. Really?
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Double Chicken Avocado Salad
Dennis Rylance
Quesadilla,taco and burrito $40 ? taco had more chicken then
Atmosphere: 3
Food: 2
Service: 2
Griddlin' G.
Love, love, love El Pollo Loco as long as they have the House Salsa. The Trinity Parkway store always seems to be out, and that has kept me from going.
Ronald Fowler
MENU ADVERTISES FAMILY FEAST BUT YOU GET IN LINE AT THE SPEAKER &THEY SAY THAT "WE DON'T HAVE THAT!"
Juneve Kimble
I ordered two salads, a Classic Chicken Avocado Salad and a Double Chicken Avocado Salad. It was fresh & pretty good. I'd like to add some flour tortillas the next time I order.
Had the keto burrito. It was really good. The restaurant was very clean and the service was great.
Atmosphere: 5
Food: 5
Service: 5
Dawn Garrett
When visiting, I only went thru the drive-thru but the drive-thur server was very friendly they also repeated my order back to me to make sure everything I wanted was correct. Food was hit and tasty when I got him to eat it. As for the atmosphere, outside was clean and even though there were a few cars ahead of me it wasn't a long wait. Five ? ?????
Atmosphere: 5
Food: 5
Service: 5
RaFaeL Montaner
Basically a chipotle an Del Taco rolled into one. Maybe I'll try again with another item an see if I feel any different but overall, nothing made me say "I'll definitely be coming back"
Atmosphere: 5
Food: 3
Service: 4
MR Räzor
Great food will be back again. Management needs to train the staff on a friendlier customer service attitude
L Homemaker
Great menu with fresh food and friendly atmosphere. Good location at the plaza for shopping convenience.
Vegetarian options: Ask for available options.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chips & Salsa, Family Dinner 8 pcs Chicken, Avocado
Love EL POLO LOCO!!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chips & Salsa, Double Chicken Tostada Salad, Family Dinner 8 pcs Chicken, Avocado
As I am sitting here like I do 3-4 times a week, I am so upset at how I have been treated today!! First, we made our order and then, as I usually do, I showed my military ID and asked for a discount. The cashier looked at me and then in a huff went I get the shift Manager. When she approached, she went over the order to see what we got and then said, "we have a new policy" I can only discount 1 meal and that will be the double chicken bowl. So, my wife and I just said okay if that's your policy.... Knowing we come here 3-4 times a week at least and this must be very new. And yes, it does help when we decide where to go knowing they give a decent military discount. So we wait and our food comes up and the girl slides the tray at me with not comment or anything. We are used to friendly staff but she is new. I asked for pico and she just grabbed some and tossed it on the tray. I then asked for utensils and she said "it's there" and I looked again to find only a spoon. So, I asked for a fork and she said, "for what that" and pointed to my chicken bowl. I said yes please. So she turned grabbed a fork and handed it to me, again with no friendliness. So I said, THANK YOU! And walked away. OMG, we will NOT be back anytime soon. It's now just as cost effective to go elsewhere, and get treated badly there too. It was one of my go to places but they have staff that don't really care now! Bye
I've been coming to this El Pollo Loco location for many years. The food is always hot and fresh. All of the staff members are friendly and quick with service. I've never had a bad experience here. Thumbs up for this location.
1510 East Hammerlane location on 11/18/2023, I ordered for my daughter's 10th birthday an 8-piece chicken-only meal. The chicken was overcooked and not eatable. I hope management will read this and invite my daughter back for a better birthday
I came in for a special takeout. It was a meal for 2, 4 pieces of chicken 2 sides, salads, churros for $10. We got 3 pieces of chicken. And 1 fork and spoon. Really?
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Double Chicken Avocado Salad
Quesadilla,taco and burrito $40 ? taco had more chicken then
Atmosphere: 3
Food: 2
Service: 2
Love, love, love El Pollo Loco as long as they have the House Salsa. The Trinity Parkway store always seems to be out, and that has kept me from going.
MENU ADVERTISES FAMILY FEAST BUT YOU GET IN LINE AT THE SPEAKER &THEY SAY THAT "WE DON'T HAVE THAT!"
I ordered two salads, a Classic Chicken Avocado Salad and a Double Chicken Avocado Salad. It was fresh & pretty good. I'd like to add some flour tortillas the next time I order.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Had the keto burrito. It was really good. The restaurant was very clean and the service was great.
Atmosphere: 5
Food: 5
Service: 5
When visiting, I only went thru the drive-thru but the drive-thur server was very friendly they also repeated my order back to me to make sure everything I wanted was correct. Food was hit and tasty when I got him to eat it. As for the atmosphere, outside was clean and even though there were a few cars ahead of me it wasn't a long wait. Five ? ?????
Atmosphere: 5
Food: 5
Service: 5
Basically a chipotle an Del Taco rolled into one. Maybe I'll try again with another item an see if I feel any different but overall, nothing made me say "I'll definitely be coming back"
Atmosphere: 5
Food: 3
Service: 4
Great food will be back again. Management needs to train the staff on a friendlier customer service attitude
Great menu with fresh food and friendly atmosphere. Good location at the plaza for shopping convenience.
Atmosphere: 5
Food: 5
Service: 5