I’ve been a customer at Empresso Coffeehouse for a while and had previously enjoyed stopping by for my usual coffee. Unfortunately, my recent experience has left me feeling disappointed and disrespected enough to take my business elsewhere.
During my last visit, I was overcharged for my drink. When I calmly asked for clarification, the employee who took my order — a young woman with brown curly hair — responded in a rude and aggressive manner. I was respectful in my approach, simply seeking to understand the pricing, but she quickly became snappy and defensive, accusing me of speaking to her inappropriately. This reaction was completely uncalled for and left me taken aback.
What made matters worse was returning a few days later, only to witness this same employee talking to another worker about the previous incident. They were clearly discussing me, turning to look at me and making it obvious. That kind of behavior is not only unprofessional, it’s juvenile and uncomfortable for any customer to witness.
I expect a certain level of basic courtesy and professionalism, and unfortunately, this location has failed to provide that. I’ve since found another local coffee spot that not only serves great drinks but also treats customers with genuine respect. I won’t be returning to Empresso Coffeehouse, and I hope management addresses these concerns for the sake of future customers.
— A formerly loyal customer
Colby Gomes
Mediocre iced mocha for 6 bucks. Rude service as all the previous reviews suggest. No AC inside. Thinking I'd be able to do some work on my laptop, I realized working in 100° inside isn't ideal. Outside is no better of course. I should have believed the reviews.
MARA MAGHINAY
The lady who made my coffee was really rude. I said thank you (assuming she didn’t hear me), I said it again and still nothing. Hope her day gets better!
Sala June
Every time I come to Empresso thinking it will change and it never does. I think i'm officially done coming here.
Staff is incredibly rude, doesn't acknowledge customers and give attitude. Air conditioning has been out for over a year and it's unbearable to sit inside. Really disappointing. Used to love Empresso when it was on Miracle Mile..it's gone downhill.
Joshua Brewer
The coffee here is really good, but my wait was a bit long, especially with the line out the door. Peak hours aren’t the best time to visit if you’re in a hurry.
Cristofer Posas (OGCristofer)
mannnnn the dirty iced Chai here killed me. this was the first coffee shop I visited here after landing for work and MAN. it's so CREAMY.
Dan Zero
Used to be pretty good, now they are obscenely overpriced. Paying 16 bucks for 2 tepid drinks is overkill. Guess they think they are so fancy taking the prices down and price gouging is okay. Avoid for bad business practices.
Atmosphere: 3
Food: 4
Service: 5
Kendra Grittani
Came here at lunch and they were very busy and understaffed. They told me 10-15 minutes for my coffee. Waited 20 minutes and had to leave without my coffee otherwise I would have been late for work. Never received coffee or refund 🤷♀️ the manager should be staffing better or opting out of DoorDash/uber when they are so busy.
Atmosphere: 1
Service: 1
Big Ben
The Staff Is Very Unprofessional.
Food: 1
Service: 1
Matthew
It’s nice that they’re open late. I just can’t say the food or drinks are impressive. Tried Mexican Mocha, Bluenana smoothie, a panini, and a Pistachio syrup coffee (green something?) and they were all mediocre to bad. Favorite was the pistachio coffee.
Ask for the Mexican mocha to be less sweet if you get it. Wayyyyyy too sweet normally.
Staff are alright, seem like they don’t want to be there though lol.
Delicious coffee and very chill relaxed café. Recommend it
Atmosphere: 5
Food: 5
Service: 5
K 3
The first time I came here bagel full and good 10/10 service wasn’t the best. Second time (today) I got my order and they made it so sloppy just trying yo get it out.. like wth is that…
Atmosphere: 1
Food: 1
Service: 1
Morris
The staff here were unprofessional, especially the barista making drinks. He mumbled people’s orders so quietly that no one could hear, and he didn’t seem interested in his job at all. When I asked if a drink was mine, he told me they hadn’t asked for my name or given me a receipt or order number, so I had no way of knowing. The barista, a white guy with tattoos, acted like he was out of it, and the cashier, after taking my order before two other customers, somehow forgot what I ordered. While the drinks were good, the customer service was awful. Plus, there was no air conditioning, and it was extremely hot inside. I’m not sure I’ll be coming back.”
Atmosphere: 1
Food: 3
Service: 1
renee verschure
If you want to wait half an hour for a sandwich, this is the place to go. The staff is super uninterested in the customers. And complain to eachother while customers can hear it. It takes them 12 minutes to take your order, and another 25 to make 3 sandwiches. If you ask them about the status of your order you get excuses that they are busy with food orders (you can look in the kitchen, no food orderd where being prepared) No work ethics what so ever. Deff do NOT recommend! What a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
hxusbs juliana
Can we talk about how HOT it is in there!!! Not sure if the air conditioning needs to be repaired but I had to order and immediately walk out to wait. The girls working behind the counter were very sweet. Really love the coffee here but the heat made it unbearable. Feel terrible for the poor employees here. Do better empresso.
I’ve been a customer at Empresso Coffeehouse for a while and had previously enjoyed stopping by for my usual coffee. Unfortunately, my recent experience has left me feeling disappointed and disrespected enough to take my business elsewhere.
During my last visit, I was overcharged for my drink. When I calmly asked for clarification, the employee who took my order — a young woman with brown curly hair — responded in a rude and aggressive manner. I was respectful in my approach, simply seeking to understand the pricing, but she quickly became snappy and defensive, accusing me of speaking to her inappropriately. This reaction was completely uncalled for and left me taken aback.
What made matters worse was returning a few days later, only to witness this same employee talking to another worker about the previous incident. They were clearly discussing me, turning to look at me and making it obvious. That kind of behavior is not only unprofessional, it’s juvenile and uncomfortable for any customer to witness.
I expect a certain level of basic courtesy and professionalism, and unfortunately, this location has failed to provide that. I’ve since found another local coffee spot that not only serves great drinks but also treats customers with genuine respect. I won’t be returning to Empresso Coffeehouse, and I hope management addresses these concerns for the sake of future customers.
— A formerly loyal customer
Mediocre iced mocha for 6 bucks. Rude service as all the previous reviews suggest. No AC inside. Thinking I'd be able to do some work on my laptop, I realized working in 100° inside isn't ideal. Outside is no better of course. I should have believed the reviews.
The lady who made my coffee was really rude. I said thank you (assuming she didn’t hear me), I said it again and still nothing. Hope her day gets better!
Every time I come to Empresso thinking it will change and it never does. I think i'm officially done coming here.
Staff is incredibly rude, doesn't acknowledge customers and give attitude. Air conditioning has been out for over a year and it's unbearable to sit inside. Really disappointing. Used to love Empresso when it was on Miracle Mile..it's gone downhill.
The coffee here is really good, but my wait was a bit long, especially with the line out the door. Peak hours aren’t the best time to visit if you’re in a hurry.
mannnnn the dirty iced Chai here killed me. this was the first coffee shop I visited here after landing for work and MAN. it's so CREAMY.
Used to be pretty good, now they are obscenely overpriced. Paying 16 bucks for 2 tepid drinks is overkill. Guess they think they are so fancy taking the prices down and price gouging is okay. Avoid for bad business practices.
Atmosphere: 3
Food: 4
Service: 5
Came here at lunch and they were very busy and understaffed. They told me 10-15 minutes for my coffee. Waited 20 minutes and had to leave without my coffee otherwise I would have been late for work. Never received coffee or refund 🤷♀️ the manager should be staffing better or opting out of DoorDash/uber when they are so busy.
Atmosphere: 1
Service: 1
The Staff Is Very Unprofessional.
Food: 1
Service: 1
It’s nice that they’re open late. I just can’t say the food or drinks are impressive. Tried Mexican Mocha, Bluenana smoothie, a panini, and a Pistachio syrup coffee (green something?) and they were all mediocre to bad. Favorite was the pistachio coffee.
Ask for the Mexican mocha to be less sweet if you get it. Wayyyyyy too sweet normally.
Staff are alright, seem like they don’t want to be there though lol.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Turkey Pesto Panini
Restaurantji Recommends
Delicious coffee and very chill relaxed café. Recommend it
Atmosphere: 5
Food: 5
Service: 5
The first time I came here bagel full and good 10/10 service wasn’t the best. Second time (today) I got my order and they made it so sloppy just trying yo get it out.. like wth is that…
Atmosphere: 1
Food: 1
Service: 1
The staff here were unprofessional, especially the barista making drinks. He mumbled people’s orders so quietly that no one could hear, and he didn’t seem interested in his job at all. When I asked if a drink was mine, he told me they hadn’t asked for my name or given me a receipt or order number, so I had no way of knowing. The barista, a white guy with tattoos, acted like he was out of it, and the cashier, after taking my order before two other customers, somehow forgot what I ordered. While the drinks were good, the customer service was awful. Plus, there was no air conditioning, and it was extremely hot inside. I’m not sure I’ll be coming back.”
Atmosphere: 1
Food: 3
Service: 1
If you want to wait half an hour for a sandwich, this is the place to go.
The staff is super uninterested in the customers. And complain to eachother while customers can hear it. It takes them 12 minutes to take your order, and another 25 to make 3 sandwiches. If you ask them about the status of your order you get excuses that they are busy with food orders (you can look in the kitchen, no food orderd where being prepared)
No work ethics what so ever.
Deff do NOT recommend! What a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Can we talk about how HOT it is in there!!! Not sure if the air conditioning needs to be repaired but I had to order and immediately walk out to wait. The girls working behind the counter were very sweet. Really love the coffee here but the heat made it unbearable. Feel terrible for the poor employees here. Do better empresso.
Atmosphere: 1
Food: 5
Service: 5
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