Empresso Coffee

So, this place is not trustworthy at all. I ordered a breakfast sandwich and a plain bagel with cream cheese through Doordash. Nothing fancy. First of all the bag showed up smelling like smoke, and that's not Empressos fault, that was the dasher smoking in the car with my food in the car. Second, the sandwich was completely missing. So either Empresso forgot to put it in the bag or the dasher stole it. Thirdly, they gave me a disgusting everything bagel instead of plain, so I'm inclined to believe since they screwed up a simple plain bagel, that they forgot the sandwich. I called them and the person on the phone said he would make another sandwich and have Doordarsh come deliver it. I did complain to Doordarsh and they issued a partial refund because they messed up on the bagel. Well 40 minutes pass and no replacement sandwich and no phone call. I call empresso back and now they are refusing to send the replacement for the missing sandwich because of a partial refund for the wrong food item that I did receive. Completely bad for business, rude, and unreliable. I am shocked at the level of unprofessionalism, not only from them but Doordarsh as well! Will never be ordering from them again. And I hope this serves as a warning for others trying to order from them. Beware.

Atmosphere: 1

Food: 1

Service: 1

Fun friendly staff. Delicious drinks but a tad pricey.

Atmosphere: 5

Service: 5

Coffee great. Staff is nice. Food is a hit and miss. They either have ingredients or don't. The atmosphere music is too loud, you can't sit & enjoy conversation or concentrate on work/school if needed. It would help if it was lower/ in the background not like you just walked into a bar. Yet they serve alcoholic beverages, so maybe the name needs revising.

Atmosphere: 3

Food: 4

Service: 4

The coffees are expertly made and the food is excellent. Very competent staff. The exterior, could use a bit of a cleaning. Seems kind of in need of some sprucing up. Maybe power washing or window cleaning. Overall though, one of the best coffee spots in town.

Atmosphere: 3

Food: 4

Service: 4

Iced Americano and Breakfast sandwich were good. Rocking music.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon & Egg Breakfast Sandwich

I ordered a bagel with cream cheese and took almost 15 mins to get it. They forgot i ordered the lady said and i was literally the only person in there. When i finally got it was not toasted or hot like i wanted it. Very disappointing. Went in there a second time everything was out of stock….no cream cheese, no bread, no bacon.

Atmosphere: 4

Food: 3

Service: 3

First time there...I'm used to my local coffee shop being peppy and very enthusiastic on what would you like or crave...this was more oh.. hi your new... here's the menu...BUT the coffee the barista made was bomb! So thank you whom made me my coffee?

Atmosphere: 3

Food: 5

Service: 4

I'm a regular customer @ both locations and I've ordered delivery thru doordash from this location twice and even though the first delivery was missing the coffee ? the second delivery was the worst, and I was extremely disappointed about it ?. The pictures below ladies and gentlemen are of their veggie and cheese panini which supposed to include the following items: lettuce, tomato, red onion, avocado, cucumber, mustard with choice of cheddar, swiss or pepper jack on genova ciabatta bread. As you can see the only ingredient this $7.99 panini has it's cucumber and I'm assuming cooked lettuce? ? da other pic is of a medium half filled $6 latte yes this is how they sent it HALF FULL ?. Is honestly hard for me to see how a business that I've been supporting for a long time doesn't care about their customers and is sad to see how little effort they really put to make this order. I don't know why they would think sending these to a customer is okay? Like have some pride in what your sending out to your customers. ?

Very cool place and this location is overrun with kids. Very good cappuccino, too.

Atmosphere: 5

Food: 5

Service: 5

Great coffee

Atmosphere: 5

Food: 5

Service: 5

Very friendly baristas

♥️ ☕I got my throw back drink " Divinity " & tried the "Con Panna " love all the begonia plants ??

Atmosphere: 5

Food: 5

Service: 5

Star bucks who?!? THISBPOACE NEEDS TO BE FRANCHISED!!! Where is shark tank when you need them. The coffee tastes better than Starbucks and the sandwich was twice the size. Oh and the prices are better too especially when you consider the portion sizes. I'm from Florida visiting and needed a good size "pick me up". Thank you empress coffee, Numa, Nacho. You guys jump started my week.

Vegetarian options: A diverse menu allows for many options. No issue with dietary restrictions here.

Kid-friendliness: Nothing here that wouldn't be kid friendly. All happy faces.

Wheelchair accessibility: Totally ADA compliant and special parking right out front.

Food is ok, but customer service is horrible..different world these days when customers are no longer respected. Asked for a simple adjustment on a sandwich yesterday and the look and eye rolling from one of the taller, brunette female employees is just ridiculous. It should be noted that customer service goes a long way and that employers should remind their employees the importance of it. Will not be coming back. Unfortunately.

I'm a regular customer @ both locations and I've ordered delivery thru doordash from this location twice and even though the first delivery was missing the coffee ? the second delivery was the worst, and I was extremely disappointed about it ?. The pictures below ladies and gentlemen are of their veggie and cheese panini which supposed to include the following items: lettuce, tomato, red onion, avocado, cucumber, mustard with choice of cheddar, swiss or pepper jack on genova ciabatta bread. As you can see the only ingredient this $7.99 panini has it's cucumber and I'm assuming cooked lettuce? ? da other pic is of a medium half filled $6 latte yes this is how they sent it HALF FULL . Is honestly hard for me to see how a business that I've been supporting for a long time doesn't care about their customers and is sad to see how little effort they really put to make this order. I don't know why they would think sending these to a customer is okay? Like have some pride in what your sending out to your customers. ?