Lori was the best she works at and she was very helpful and patient
Atmosphere: 5
Food: 5
Service: 5
Shubham Kamra
Last night, I ordered the Jack McSpicy sandwich meal from the Hammer Lane Jack in the Box location, and I was extremely disappointed with the experience.
The chicken in my sandwich was completely undercooked—it was hard, making it impossible to eat. Additionally, the Coke I received was completely flat and tasted like sweetened water with no carbonation at all.
Due to the poor quality and concern for my health, I had to throw the entire meal away. I also took photos of the food to document the issue.
I tried calling the restaurant three times, and no one answered. The night shift employees were unprofessional and clearly not trained in proper food handling or customer service. This is unacceptable and raises serious food safety concerns.
I hope this issue is taken seriously and addressed appropriately. I would appreciate a response or resolution as soon as possible.
A Tolbert
Paid 15plus for an bacon ultimate but got a burger with no bacon. Won't be going back again.
Atmosphere: 2
Food: 2
Service: 2
Sam Win
There’s an older women working there plus size, with dyed red hair with gray roots, sagging freckled skin and, a chest tattoo 😂, I unfortunately did not get her name. You pull up to order and she says nothing and you just wait there until she feels like taking your order even when no one is ahead of you. She seemed like she was angry because I pulled up and ordered which means she had to work and she was comfortable sitting down. I honestly think she was sleep but It was around 10:30am and she was exhausted or at least that’s how she looked just tired.
What’s the issue I’m trying to buy food you sell food what’s the attitude about. Although she is rude and slow but she’s old so I understood but man I ordered one meal it was a 10 minutes wait and that’s not including the time it took for me to order and you would think after waiting all that time my food would be fresh, nope. Management should really get her some help she should never be the only one at the window anymore granny has hit the wall.
Atmosphere: 1
Food: 1
Service: 1
Nicole Walton
Kind of ironic how they have a sign telling customers to reach out if there is any issues, but I reached out almost a month ago, got an email back that they would have someone contact me as I requested, never did. Then got a follow up email a week later asking how my experience was with whoever was suppose to call me, said no one ever called me, got another email saying they will call me, never did. Never followed up with my complaint. Customer service here is awful and they don’t care if they disappoint customers or to fix the issues.
Atmosphere: 1
Food: 1
Service: 1
Taliyah W
The night shift crew is the absolute best! I drive across town everyone just to get this location. The food is always the best and so is the customer service
Atmosphere: 5
Food: 5
Service: 5
amber jore
This place is awful i waited an hour for a doordash order pick up. Absolutely ridiculous do not come here if you don’t want to waste your time. Supposed to be fast food but it’s outrageously slow
Edith Bargoma
I just needed a quick fix
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich
Devina Bascones
Wheelchair accessibility: Handicap ♿️ parking available
I'm a regular at this store, they knowe when I order at the menu board...
Atmosphere: 5
Food: 5
Service: 5
Mayra Rios
I waited an hour for a simple combo
R SHIPway jr
This jack in the
Atmosphere: 5
Food: 5
Service: 5
Harley Quinn78
So a few nights back I went to grab something to eat, I tried the new smash burger and was very disappointed with it, it looked nothing like the picture along with the taste nothing special, the jalapeño poppers weren't hot they were more on the warm side, the spicy mini tacos (sauced & loaded) were OK could have been better though and last but not least the curly fries gahhhh, I had to put them in the Air Fryer because they were ridiculously soft thankfully 5 minutes did the trick.
Lori was the best she works at and she was very helpful and patient
Atmosphere: 5
Food: 5
Service: 5
Last night, I ordered the Jack McSpicy sandwich meal from the Hammer Lane Jack in the Box location, and I was extremely disappointed with the experience.
The chicken in my sandwich was completely undercooked—it was hard, making it impossible to eat. Additionally, the Coke I received was completely flat and tasted like sweetened water with no carbonation at all.
Due to the poor quality and concern for my health, I had to throw the entire meal away. I also took photos of the food to document the issue.
I tried calling the restaurant three times, and no one answered. The night shift employees were unprofessional and clearly not trained in proper food handling or customer service. This is unacceptable and raises serious food safety concerns.
I hope this issue is taken seriously and addressed appropriately. I would appreciate a response or resolution as soon as possible.
Paid 15plus for an bacon ultimate but got a burger with no bacon. Won't be going back again.
Atmosphere: 2
Food: 2
Service: 2
There’s an older women working there plus size, with dyed red hair with gray roots, sagging freckled skin and, a chest tattoo 😂, I unfortunately did not get her name. You pull up to order and she says nothing and you just wait there until she feels like taking your order even when no one is ahead of you. She seemed like she was angry because I pulled up and ordered which means she had to work and she was comfortable sitting down. I honestly think she was sleep but It was around 10:30am and she was exhausted or at least that’s how she looked just tired.
What’s the issue I’m trying to buy food you sell food what’s the attitude about. Although she is rude and slow but she’s old so I understood but man I ordered one meal it was a 10 minutes wait and that’s not including the time it took for me to order and you would think after waiting all that time my food would be fresh, nope. Management should really get her some help she should never be the only one at the window anymore granny has hit the wall.
Atmosphere: 1
Food: 1
Service: 1
Kind of ironic how they have a sign telling customers to reach out if there is any issues, but I reached out almost a month ago, got an email back that they would have someone contact me as I requested, never did. Then got a follow up email a week later asking how my experience was with whoever was suppose to call me, said no one ever called me, got another email saying they will call me, never did. Never followed up with my complaint. Customer service here is awful and they don’t care if they disappoint customers or to fix the issues.
Atmosphere: 1
Food: 1
Service: 1
The night shift crew is the absolute best! I drive across town everyone just to get this location. The food is always the best and so is the customer service
Atmosphere: 5
Food: 5
Service: 5
This place is awful i waited an hour for a doordash order pick up. Absolutely ridiculous do not come here if you don’t want to waste your time. Supposed to be fast food but it’s outrageously slow
I just needed a quick fix
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich
Wheelchair accessibility: Handicap ♿️ parking available
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sausage Croissant, Jumbo Breakfast Platter
Ordered Egg Sandwiches..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack
Restaurantji Recommends
I'm a regular at this store, they knowe when I order at the menu board...
Atmosphere: 5
Food: 5
Service: 5
I waited an hour for a simple combo
This jack in the
Atmosphere: 5
Food: 5
Service: 5
So a few nights back I went to grab something to eat, I tried the new smash burger and was very disappointed with it, it looked nothing like the picture along with the taste nothing special, the jalapeño poppers weren't hot they were more on the warm side, the spicy mini tacos (sauced & loaded) were OK could have been better though and last but not least the curly fries gahhhh, I had to put them in the Air Fryer because they were ridiculously soft thankfully 5 minutes did the trick.
Atmosphere: 5
Food: 2
Service: 5
The tacos are my favorite ?
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