Pieology Pizzeria, Stockton

Severely disappointed in this company, we were eager to try them for the first time due to their gluten free options and went to order on their website, however as we were completing the order we were made aware of an additional allergy within our group of people, unfortunately they don't list the ingredients on their website so we immediately began trying to call the store in the hopes of inquiring about the food item in question and possibly making an adjustment to the order however they did not answer. We continued to call 15 times over the 30 minutes it took us to drive to the store's location in an attempt to get someone on the phone but they never picked up, hung up on us a number of times and at one point either blocked our number or took the phone off the base to avoid our calls because the last 4 times I attempted to call I kept getting a busy signal but when my wife tried to call on her number it rang (though was never answered).
When we arrived at the location the worker Fabian was polite and informed us they do not have a phone in the store (despite the number being listed on their Google information for this location as well as on their website), they were unable to inform us if the allergen in question was in the gluten free crust but he was able to finally get us a refund on our money. We appreciated the service this worker gave us and want to clarify our disappointment is not with this worker but with the management team and the company as a whole. The whole situation was disappointing, I feel as though this could have been easily avoided if the company had better policies in place, and find it ridiculous that any service or customer based company would not have a way for their clientele to contact their individual locations. Again, we appreciated the help Fabian gave us, he was respectful, attempted to assist us (his customers) in whatever way he could and helped to deescalate the situation - something the management and company could stand to learn.

Hands down the best make your own pizza place.

Atmosphere: 5

Food: 5

Service: 5

food was good, but the person who attended us was not so good on the other hand, she kind of had a attitude towards us and it felt like she was impatient. We had ordered some wings as well, trying to get some traditional bone wings but she said they’re only serving boneless wings which was disappointing. We had said to dine-in and clearly there was favorites because everyone else was being served with a silver platter, and we received to go boxes. We’re grateful for the food but being here for the first time and from someone who works in customer service. Employees can be a little more friendlier to guests!😭

Atmosphere: 2

Food: 3

Service: 1

Pieology advertises that you can build your own pizza with as many toppings as you want at no extra cost, but that wasn’t my experience at all. I only picked around 7 toppings and still got charged $1 extra just for a bit more mozzarella. On top of that, they charged $1.50 for ranch and another $1.50 for hot honey as dipping sauces—which I’ve never had to pay for at any other similar pizza place. The crust was covered in burnt cornmeal, and even though I asked for it to be cooked a bit more, it still came out soggy and underdone. The crust itself had no flavor, and the pizza overall was a disappointment. The staff wasn’t very friendly either. Compared to other build-your-own pizza spots, this one really doesn’t measure up. I won’t be coming back.

Atmosphere: 3

Food: 2

Service: 2

Love to make your own.

Atmosphere: 4

Food: 5

Service: 5

26 dollars for an individual pizza. everything is extra. ranch is a dollar fifty extra for a small ranch.

Got my daughter the gluten free pizza today and it’s burnt to a crisp she was so hungry that she didn’t want me to go back to the restaurant to complain and get another pizza made so she cut out the burnt parts and ate whatever she could. I’m disappointed at the boy that boxed this order tonight. He saw the pizza this way and still boxed it and we didn’t know until we got home

Food: 1

The employees are always friendly and helpful but the management needs to bring back parm cheese packets or shakers and institute cleaning of the drain for the soda machine. Other than that I love this place!

Very bad and poor customer service it’s my first time coming to this place to eat I would say poor poor service there is a little girl was unhappy face does not greet or say hello or hi this makes the environment not happy all the tables was very dirty

Came at 10:10pm (Javier) the employee serviced me with a smile. Some restaurants give an attitude when you come before closing. Kid deserves a raise. Made my pizza the way I like it too. 💯

No flavor, bland, up charge you several times, no Parmesan cheese and dirty tables and chairs-gross!

Great food! Chicken wings were tasty! A little loud in the restaurant but otherwise a good experience!

The pizza was okay. I would definitely prefer Blaze pizza but they are now closed

Sadly this location used to be a favorite for us, but quality of the produce, and the amount of toppings has gotten les and less each time we go here. Now if you ask for a little extra toppings, everything's $1 more. And the pizza size is smaller now too, and the cost has nearly doubled in the last few years. Won't be coming back here anymore. Also, Customer service could have been alot better too. Not very welcoming staff

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Create Your Own Pie

Made my own taste of heaven, and asked for Mike's Hot Honey... try it...

Atmosphere: 4

Food: 5

Service: 5