Doordash drivers get ignored and the manager is rude
G.M.E Yung Mac
Been a customer since I was in highschool and they have never failed me. Most definitely Top 5
Atmosphere: 5
Food: 5
Service: 5
Joseph Johann
The hours posted on the Starbucks app are not what the baristas work. Walked 4 blocks to be told reudely that the doors don't open till 6, only the drive thru opens at 0530. So glad I didn't order on the app.
Joshua Brewer
This Starbucks is in a cramped, frustrating location. The parking lot is tiny and shared with a Chase bank, which makes it chaotic during busy hours. The drive-thru line is almost always backed up to the street. Inside, the staff often seem unprepared or indifferent to the breakfast and lunch rushes. Service is slow and disorganized. Overall, it’s not the best spot if you're in a hurry or looking for a smooth experience.
Atmosphere: 2
Food: 3
Service: 3
Joseph Coveleski
The Starbucks on Fremont or El Dorado is excellent excellent service fast professional and always an outstanding product
Atmosphere: 5
Food: 5
Service: 5
ally cortes
Really bad customer service , you shouldn’t have kids working here . I ordered a drink and 10 minutes later nothing so I ask and they said sorry we don’t have that drink so what the hell why wouldn’t you tell me , super unprofessional …..
11/8/2024 5:15 PM I ordered a Venti Iced Decaf Sugar Cookie Latte and was charged $6.75. The Barista handed me a tall size drink instead and I was waiting at the window for a few minutes but she chose to close the window and walk away. Unprofessional and overcharged me for the drink size she handed me. I won’t be consuming at this location anymore after this experience.
Atmosphere: 3
Food: 3
Service: 1
Rachelle Brown
I purchased a bagel this morning to find out that it was stale once I got to my office. I returned to exchange for a fresh one and Delia gave me a hard time about it stating, "We warm the bagels up, so that happens." There is no way in hell that was a fresh, toasted bagel! Another worker had to basically tell her co-workers to drop it! Joy was very kind and was quick to handle the situation professionally. Thank you Delia for reminding me why I shouldn't visit this location any longer! Btw, the 4 stars are for Joy's exceptional customer service skills.
Service: 4
T. P.
Too much talking among staff that my coffee was so watered down tasted more like a coffee
Dietary restrictions: Gluten Free and Dairy free
Atmosphere: 3
Food: 3
Service: 3
Jim
Have been a regular for the last 4 or 5 weeks since discovering it was there, I went in yesterday ordered my favorite drink, paid at the counter and left a tip. Got my drink with lid, I placed the drink down on the long table, to put my phone away and the drink just tipped over on its own, the lid immediately fell off and the entire drink ended up on the table even before I had a chance to sit or open the straw it came with. I immediately notified the barista I ordered from asking for a rag so I could clean it up. They said they would get it. I waited, but after a few moments, I started clean up with napkins with two other nice customers assistance. I finally had it cleaned up and completely dried. The the barista came and wiped the dry table once with a cloth and walked off. I sat and waited for 20 minutes, and was never offered or brought a replacement. So I left, my entire day after that was all down hill. was a sad, embarrassing experience from Starbucks, the likes I never would have believed had I not experienced it for myself. Disappointing. I'd like to end this by clarifying that aside from this, this particular location has been a good and fine establishment.
Atmosphere: 4
Food: 5
Service: 2
avancuren
Fast, efficient and friendly. Everyone is greeted on entry.
Very friendly staff and fast service
Atmosphere: 5
Food: 5
Service: 5
Doordash drivers get ignored and the manager is rude
Been a customer since I was in highschool and they have never failed me. Most definitely Top 5
Atmosphere: 5
Food: 5
Service: 5
The hours posted on the Starbucks app are not what the baristas work. Walked 4 blocks to be told reudely that the doors don't open till 6, only the drive thru opens at 0530. So glad I didn't order on the app.
This Starbucks is in a cramped, frustrating location. The parking lot is tiny and shared with a Chase bank, which makes it chaotic during busy hours. The drive-thru line is almost always backed up to the street. Inside, the staff often seem unprepared or indifferent to the breakfast and lunch rushes. Service is slow and disorganized. Overall, it’s not the best spot if you're in a hurry or looking for a smooth experience.
Atmosphere: 2
Food: 3
Service: 3
The Starbucks on Fremont or El Dorado is excellent excellent service fast professional and always an outstanding product
Atmosphere: 5
Food: 5
Service: 5
Really bad customer service , you shouldn’t have kids working here . I ordered a drink and 10 minutes later nothing so I ask and they said sorry we don’t have that drink so what the hell why wouldn’t you tell me , super unprofessional …..
Service: 1
Tuxedo mocha was not it.
Great waitress and service!
Atmosphere: 4
Food: 4
Service: 4
It’s always a pleasure to go here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon
Restaurantji Recommends
11/8/2024 5:15 PM I ordered a Venti Iced Decaf Sugar Cookie Latte and was charged $6.75. The Barista handed me a tall size drink instead and I was waiting at the window for a few minutes but she chose to close the window and walk away. Unprofessional and overcharged me for the drink size she handed me. I won’t be consuming at this location anymore after this experience.
Atmosphere: 3
Food: 3
Service: 1
I purchased a bagel this morning to find out that it was stale once I got to my office. I returned to exchange for a fresh one and Delia gave me a hard time about it stating, "We warm the bagels up, so that happens." There is no way in hell that was a fresh, toasted bagel! Another worker had to basically tell her co-workers to drop it! Joy was very kind and was quick to handle the situation professionally. Thank you Delia for reminding me why I shouldn't visit this location any longer! Btw, the 4 stars are for Joy's exceptional customer service skills.
Service: 4
Too much talking among staff that my coffee was so watered down tasted more like a coffee
Dietary restrictions: Gluten Free and Dairy free
Atmosphere: 3
Food: 3
Service: 3
Have been a regular for the last 4 or 5 weeks since discovering it was there, I went in yesterday ordered my favorite drink, paid at the counter and left a tip. Got my drink with lid, I placed the drink down on the long table, to put my phone away and the drink just tipped over on its own, the lid immediately fell off and the entire drink ended up on the table even before I had a chance to sit or open the straw it came with. I immediately notified the barista I ordered from asking for a rag so I could clean it up. They said they would get it. I waited, but after a few moments, I started clean up with napkins with two other nice customers assistance. I finally had it cleaned up and completely dried. The the barista came and wiped the dry table once with a cloth and walked off. I sat and waited for 20 minutes, and was never offered or brought a replacement. So I left, my entire day after that was all down hill. was a sad, embarrassing experience from Starbucks, the likes I never would have believed had I not experienced it for myself. Disappointing. I'd like to end this by clarifying that aside from this, this particular location has been a good and fine establishment.
Atmosphere: 4
Food: 5
Service: 2
Fast, efficient and friendly. Everyone is greeted on entry.
Atmosphere: 4
Food: 4
Service: 5
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