American Express

The customer service rep is terrible. I was trying to express my issues but I got interrupted all the time with the terrible attitude:)

"American" Express. Do not waste your time with this company unless you have perfect credit, high bank balance, collateral, and even then they will give you a card with $375 annual fee. While they outsource their customer "service" reps for pennies on the dollar. Never will i do business with an ANTI AMERICAN COMPANY. Non stop advertising for a decade. Plus they don't even do business with most of the advertising they print.

Never use ae, I've been paying on time for 11 years. But today I found out that they charged a late fee of $29. It turned out that there was a transaction one day after I paid last month. They counted it as the unpaid payment of the previous month, but obviously this transaction did not exceed the 30-day payment period. The call took 18 minutes to connect, but to no avail, explained why it would be charged. Then I chatted online, and after about 25 minutes of response, I just copied and pasted the answer, and finally I successfully canceled the card that my wife and I had for 11 years.Never use American express credit card! (ae).I've been paying on time for 11 years. But today I found out that they charged a late fee of $29. It turned out that there was a transaction one day after my payment last month. They counted the unpaid payment of the previous month , but obviously this transaction did not exceed the 30-day period.Then I called credit card service , waited(((18))) minutes , and somebody answer the phone, but , only explained why it was charged and would review some days.Then I chatted online, after about (((25))) minutes , they responded, they just copied and pasted the answer like a bot, and finally I successfully canceled my wife's and my 11-year long blue cash everyday credit card.

Everything online says you have to purchase tickets with Amex Platinum to enter, but was told on-site that you have to purchase Express or VIP (not currently offered) tix with Amex Platinum in order to enter. Expect better communication and zero discrepancies from a card like Amex Platinum. Disappointing.

Everything online says you have to purchase tickets with Amex Platinum to enter, but was told on-site that you have to purchase Express or VIP (not currently offered) tix with Amex Platinum in order to enter. Expect better communication and zero discrepancies from a card like Amex Platinum. Disappointing.

They were super nice and helpful!

Inside Universal Studios Hollywood

Zero empathy from employees. They did not give us the right info on where we could use our vouchers. Managers cant help in any way, even when employees lie to customers right in front of them. At least take ownership in your mistakes.

The worst customer service

Wifi pass: lowerlot

Lounge simples. Água, batata frita e barrinha de cereal. Dá para descansar um pouco no sofá depois de longas caminhadas no parque. Poderia ter mais opções de comidas e bebidas.