Chipotle Mexican Grill

12175 Ventura Blvd, Studio City
(818) 508-0190

Recent Reviews

Brittany Arteaga

I went in today and an employee with clown make up named rachelle was so rude.A lady that might have been homeless asked for a free burrito and they couldn’t do it ( which is understandable) so I decided to buy it for her. Rachelle was rushing this lady to assemble her burrito, not even trying to listen.This lady is asking rachelle to add more rice and completely ignored her. It’s not like it’s coming out of her paycheck ! I paid for the damn burrito !She rushed the whole order trying to rush me to pay and was clearly annoyed we were trying to take our time to order. And was clearly annoyed I bought this lady a meal.Also they skimp so badly on meat, they don’t even give you a full spoon of it. If you ask for more they want to charge as double.I was very disappointed with this chipotle location.

Atmosphere: 2

Food: 3

Service: 1

Alex Matevosian

Bad management. No temperament on dissolving/handling customer complaint.

Service: 1

Spider Man

Opens at 10:30 not 10:00

Service: 1

Sallie Cathcart

Literally the worst experience I’ve ever had with staff at any restaurant or fast food chain ever. I will never be returning to this location. The staff is generally rude and incompetent but I brush it off because I understand the stresses of working in the service industry but today was the last straw.They were mostly out of guacamole for my bowl so I said I would be fine to wait for another batch to be made. Instead she scrapes the bottom of the bin and hands me my bowl with the tiniest amount of old guacamole on it. That rubbed me the wrong way but I didn’t want to make it a big deal so I took the bowl and paid for it but said I’d like to come back when the fresh guac was made and get some more.I started eating and when I noticed fresh guac had been made I went up and asked for some more. The girl rolls her eyes at me and pushes a cup of guac at me like it’s the biggest inconvenience. I said thank you and then the young guy working (dark medium length hair, Hispanic) said “that will be $5” and I said that I just wanted a proper amount of fresh guac. And the guy and two female workers started laughing rudely at me and said I already had enough and I’d have to pay for more. I said never mind that’s fine and walked back towards my table. The guy said “OKAY BYEEEEE” in the rudest tone and the two girls (also dark hair, young, Hispanic) started laughing and whispering. I went back to my table and finished eating my food but the entire time I could hear them loudly making fun of me and talking and laughing. They weren’t even trying to hide it and I could tell they were intentionally being nasty and trying to hurt my feelings.It was honestly the most bizarre experience. All over guacamole. I’m not sure what the work culture is like there but the staff is overtly rude, nasty, and incompetent and they don’t even try to hide it. I will never be returning to this location.

Atmosphere: 1

Food: 2

Service: 1

Ozzy Cobain

Good food, fair prices.. you can add more of what you like to your burrito. Relatively healthy fare depending on your choices.Vegetarian options: Leave off the meat, and it's a vegetarian lunch

Atmosphere: 4

Food: 5

Service: 5

E. Pellegrini

Beware of this location. All the employees are rude young kids that don’t care about anything. The food is lazily made every time and almost made me sick.

Atmosphere: 1

Food: 1

Service: 1

Noah Richie

This is the worst location of all time. The employees are so rude they have no idea what they are doing. The guy with red hair gives me a burrito with literally 4 pieces of chicken in it. I just spent $11 on a burrito with 80% rice in it. I want my money back.

MARIA JONES

Parking: Depends on. LocationKid-friendliness: YesWheelchair accessibility: Yes

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Guacamole, Chips

Rowan K.

The food is ok I go there all the time though Service is good I've had some bad experiences bad in general pretty goodThe location is bad there is homeless and trash is everywhere.

Nick E.

Something strange was going on. We waited for 20 minutes and there was only one other customer in front of us. There were 3 employees and 2 of them left and went somewhere only leaving one person to work (and it looks like leaving the chicken to burn). The other customer left and the other 2 employees came back and no one would server us. They were just doing odd tasks. No one would talk to us or make eye contact. People in line behind us were complaining. We just left. It's was bizarre

Cassie N.

Great service today! Extremely friendly and very generous. Gave us so much meat in our burrito - she had trouble rolling it up! 10/10

Christopher Montgomery

Entry from parking lot smells worse than a bathroom in a subway station11/21 Please improve your lobby!!!!

Atmosphere: 1

Food: 5

Service: 5

Glenda Valladares

The river was uncooked and they didn’t have

Atmosphere: 3

Food: 3

Service: 4

Ivan Zhurbin

Food was bad, it had extremely oversalted ingredients, including cilantro rice had too much lime juice in it, making it extensively acidic and nearly impossible to eat. The place was dirty, the line was huge and only one associate was preparing the food, which says a lot about poor management. In general I really like Chipotle, however it can be hit or miss, but definitely not this place.

Atmosphere: 1

Food: 1

Service: 3

nicholas nicholas

Typical Chipotle menu, so you know what you are going to eat. Service with a smile, and pretty quick considering how busy it was at lunch service. Parking to the rear, free and close to the door, parking on the street out front available depending on the time. Clean venue, but a consistent homeless problem in the car park to the rear.Parking: Not too comfortable at night.

Atmosphere: 3

Food: 4

Service: 4

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