Today, I visited Pinkberry with my legally permitted service animal. After completing my purchase, I was asked to leave the store. The employee stated that she did not believe my animal was a service animal and refused to accommodate us.
This treatment is unacceptable and violates disability access laws. Denying service or removing a customer due to a service animal is discriminatory and not compliant with ADA regulations.
I will be reporting this incident to the appropriate authorities for non-compliance. This experience was disappointing and unprofessional, and I hope management addresses this issue immediately through proper staff training.
Matt Kim
If you're brave enough to experience some of the worst service imaginable, feel free to visit this location. From the moment my family stepped inside, something felt off--there was no one in the store around on Sunday, January 11, 2026, except for one employee. She was extremely rude and acted as if she didn't want any customers there at all.
Her disrespectful attitude quickly became frustrating, especially as my kids couldn't understand why she seemed so unhappy and unwelcoming. Long story short, save yourself a miserable experience and avoid this place at all costs.
Jordan W S
My beautiful lady was so excited about this FroYo and then, not only did they not put the toppings on the side as requested, they froze the toppings, while somehow leaving the yogurt itself melted. Explain that??? 👎
Armen Kahramanyan
Today I’d like to share my experience from about two hours ago. I went to pick up an order for a customer, but the staff informed me that the item was not in stock. I politely asked if they could cancel the order on their end, but the employee responded with a dismissive attitude and simply said “no,” without offering any help or customer support.
The interaction felt unprofessional and frustrating, especially since I was just trying to resolve an issue caused by their inventory. If any manager reads this, please review how your employees are interacting with customers and who is being hired to represent your store. Good customer service matters, and this experience did not reflect that
Ian Smith
Yogurt is good and fruit is good. But they won’t give you napkins unless you ask for them. Then you ask and they give you a side eye. And they give you 1 Napkin. Ask for extra napkins and it’s straight attitude after i spend $12 on yogurt! Every single time I come it’s the same thing. Attitude form the ordering process to the cashier and napkin thing. Every employee has a bad attitude.
Bye Hi
Yay approved
Helena Rodriguez Riano
Yay approved
Car Ventures 101
Location in studio city smells like cigarettes and also not many options to choose from.
Chiara Caputo
This kid said it all. 10/10 🍨
Vahe Zargarian
Waited in line for almost 20 min since there was only one person serving and when finally it was our turn, we were told to wait longer because now she has to make DoorDash orders with receipts stacked high. It was just time to walk out. Won’t be returning. This place should close already
My experience here was horrible..unbelievable i got a medium size ice cream and I literally got a small size this is ridiculous she literally filled up my ice cream as if I got the small size...unbelievable....other pink berrys i go to its always filled up 2 the top ...
Atmosphere: 5
Food: 2
Service: 1
michael womack
Great place and employees
Atmosphere: 5
Food: 5
Service: 5
Bunny Doo
I don't know what change but I am changing my review because I no longer like this place
Lynn Aspey
Pinkberry waitstaff were very unfriendly and tables were filthy. There were no napkins out, serving size extremely small and toppings even smaller. Upon entering, they have a sign up that they can refuse service to anyone. How unfriendly to welcome customers, and no samples were given. It’s interesting that children got larger amounts than adults who accompanied them.
Recommended dishes: Frozen Yogurt
Janet Murphy (Chilipepper)
This Pinkberry has the best tasting frozen yogurt. It's creamier than the other one that I go to. The staff is always nice and it has a pretty good reward program to make it more affordable. Super clean too!
January 26, 2026, at approximately 2:00 PM
Today, I visited Pinkberry with my legally permitted service animal. After completing my purchase, I was asked to leave the store. The employee stated that she did not believe my animal was a service animal and refused to accommodate us.
This treatment is unacceptable and violates disability access laws. Denying service or removing a customer due to a service animal is discriminatory and not compliant with ADA regulations.
I will be reporting this incident to the appropriate authorities for non-compliance. This experience was disappointing and unprofessional, and I hope management addresses this issue immediately through proper staff training.
If you're brave enough to experience some of the worst service imaginable, feel free to visit this location. From the moment my family stepped inside, something felt off--there was no one in the store around on Sunday, January 11, 2026, except for one employee. She was extremely rude and acted as if she didn't want any customers there at all.
Her disrespectful attitude quickly became frustrating, especially as my kids couldn't understand why she seemed so unhappy and unwelcoming. Long story short, save yourself a miserable experience and avoid this place at all costs.
My beautiful lady was so excited about this FroYo and then, not only did they not put the toppings on the side as requested, they froze the toppings, while somehow leaving the yogurt itself melted. Explain that??? 👎
Today I’d like to share my experience from about two hours ago. I went to pick up an order for a customer, but the staff informed me that the item was not in stock. I politely asked if they could cancel the order on their end, but the employee responded with a dismissive attitude and simply said “no,” without offering any help or customer support.
The interaction felt unprofessional and frustrating, especially since I was just trying to resolve an issue caused by their inventory. If any manager reads this, please review how your employees are interacting with customers and who is being hired to represent your store. Good customer service matters, and this experience did not reflect that
Yogurt is good and fruit is good. But they won’t give you napkins unless you ask for them. Then you ask and they give you a side eye. And they give you 1 Napkin. Ask for extra napkins and it’s straight attitude after i spend $12 on yogurt! Every single time I come it’s the same thing. Attitude form the ordering process to the cashier and napkin thing. Every employee has a bad attitude.
Yay approved
Yay approved
Location in studio city smells like cigarettes and also not many options to choose from.
This kid said it all. 10/10 🍨
Waited in line for almost 20 min since there was only one person serving and when finally it was our turn, we were told to wait longer because now she has to make DoorDash orders with receipts stacked high. It was just time to walk out. Won’t be returning. This place should close already
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
My experience here was horrible..unbelievable i got a medium size ice cream and I literally got a small size this is ridiculous she literally filled up my ice cream as if I got the small size...unbelievable....other pink berrys i go to its always filled up 2 the top ...
Atmosphere: 5
Food: 2
Service: 1
Great place and employees
Atmosphere: 5
Food: 5
Service: 5
I don't know what change but I am changing my review because I no longer like this place
Pinkberry waitstaff were very unfriendly and tables were filthy. There were no napkins out, serving size extremely small and toppings even smaller. Upon entering, they have a sign up that they can refuse service to anyone. How unfriendly to welcome customers, and no samples were given. It’s interesting that children got larger amounts than adults who accompanied them.
Recommended dishes: Frozen Yogurt
This Pinkberry has the best tasting frozen yogurt. It's creamier than the other one that I go to. The staff is always nice and it has a pretty good reward program to make it more affordable. Super clean too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
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