WeBox Kitchen (Santa Clara)

The food was an absolute disaster from start to finish. The texture was equally disappointing—what should have been crisp and fresh was soggy and limp. Even the smell was off-putting, with an odd, stale smell that made me hesitate before each bite. Overall, it was an utterly unenjoyable experience that left me wishing I'd opted for a simple sandwich at home instead.

Atmosphere: 2

Food: 1

Service: 1

Had an awful experience with WeBox. Representatives were unhelpful, communication was poor, and my concerns were ignored. Disappointing. Don’t trust good reviews here, read bad ones.

Atmosphere: 1

Food: 1

Service: 1

My company switched from our cafeteria to this nonsense and I can't for the life of me understand why. Webox does not have it together. My very first order I got a notification that my meal was delivered, but it wasn't. A colleague's order was also missing, and third person also had an issue with their meal. This is just in ONE day - so this disorganization is obviously not uncommon. Another issue is their website/UI. I got an email with a link to "track my order", but said link does not in fact show any tracking information. Less important for some, but also their vegetarian and especially vegan options are pretty limited.

Atmosphere: 1

Service: 1

Saltalk is not a sustainable development state at all.Starting this summer, as a merchant, Saltalk came to our restaurant and said that it could be launched on their platform. At the same time, Nextdish (a competitor of the same type) launched the same dishes as ours. We took the time to update the menus and pictures according to the requirements of the two platforms, and added the two systems to provide the same dishes.Nextdish has always had stable traffic, good sales, and constant communication with customer service. We have recently launched new dishes, and the cooperation has been good. There were very few orders from Saltalk, probably less than a month ago. Suddenly one day we started to realize that there had been no orders from Saltalk for a while. We looked at the website and they took us off the shelves without any notice at all. It was very shocking. unprofessional.At the end of October, we contacted Saltalk’s previous customer service and asked them how the platform was doing recently. The original customer service had gone to do other things. He had no reply about the removal of dishes from the shelves, and transferred us to another customer service.It took about two days for the new customer service to reply to us. He said very enthusiastically that he had been to our restaurant and wanted to talk to the boss about our dishes. The boss specially made time and chatted with him in detail for an hour to discuss the online menu. , we agreed to go online in the second week, but as a result, he couldn’t be contacted directly, and he didn’t update us with any more information.The attitude between this platform and the company is very unprofessional and lacks basic respect for people. We are very disappointed, which indirectly reflects the chaotic internal management of the platform. I hope to draw the attention of management that this is not a long-term development idea. Cooperation with merchants should be win-win, mutual respect, equality and transparency.The following is the ChatGPT translation: ?The way Saltalk operates is simply not sustainable.Starting this summer, as a restaurant, Saltalk approached us about going live on their platform, around the same time Nextdish also listed our same dishes on their platform. We updated our menus and pictures according to the requirements of both platforms, joining their systems to offer the same dishes.Nextdish has consistently brought stable traffic and good sales, with continuous communication with their customer service. We've even recently added new dishes and have had a great partnership with them. In contrast, orders from Saltalk have been scarce. Less than a month in , we suddenly realized we hadn't received orders from Saltalk for a while. Upon checking their website, we found that they had unlisted us without any notice, which was extremely unprofessional.At the end of October, we contacted Saltalk's previous customer service to inquire about recent platform updates. We learned that the original representative had moved to other duties, and he didn't have an answer about our delisting, redirecting us to another customer service representative .This new representative responded after about two days, enthusiastically saying they had visited our restaurant and wanted to meet with the owner to discuss relisting our dishes. The owner made time for a detailed hour-long conversation, agreed on the menu relisting, and scheduled it for the following week. However, after that, they became unreachable and didn't update us on any developments.This platform's approach and attitude towards business relationships are highly unprofessional, lacking basic respect for people, and we are extremely disappointed. This indirectly reflects the internal management chaos of the platform. We hope this draws the attention of the management level, as this is not a viable long-term strategy. Cooperation with businesses should be mutually beneficial, respectful, transparent, and equal.

Atmosphere: 1

Food: 1

Service: 1

Same experience as many others when we tried the service at our work; cold food, often late.

Food: 1

Service: 1

Overpriced as quality does not meet

The website is good, the restaurant coverage and food diversity is good, but the food quality is bad. Lots of time I end up throwing away the food snd create a big waste. Also they use lots of plastic packaging which could be avoided. Today I found mold in my desert.

My company orders this food for everyone every Tuesday and for some reason the company likes to deliver cold food 1 hour after the initial delivery time. Unprofessional. Some of the food is made by vendors which mean it is not restaurant made resulting in terrible quality priced more than normal restaurants. Better off eating at a real restaurant.

Not open 24hrs like google says

It's so disappointing that they were not open at all but still accepted my order on Grubhub. After it said the order is ready, I came and the staff asked me to contact Grubhub for a refund.

They delivered our lunch late with one dish missing. Called them. They said they cannot cook and deliver it until their cook got time, estimately more than one hour. We ordered their lunch delivery service to save time but turns out they wasted us more time. Finally we had to grab some food from Safeway in a rush for that lunch. They refused to compensate to the screwups and didn’t say a sorry throughout the conversation, very rude. Their dishes do not tastes good either. Not cheap neither. Will never order from them.

food always cold, customer service is irresponsible and made with snobs. Delivered the dish wrong and was never refunded, got hair in their dish more than once, the list goes on.

I don't even know what to comment. Was so hungry after late night shift. Saw this restaurant on yelp at the top for late night open restaurant. Ordered it to pick up. No one was there to response. Order was placed but there was no one to help.

GOOD SERVICE!!!

DO NOT GO THIS RIDICULOUS PLACE. THEY TREAT CUSTOMER IN DOUBT WITH A BAD ATTITUDE.