Servers were very nice and the place is spotless! I got my sub quick and they catered to all of my needs.
Atmosphere: 5
Food: 5
Service: 5
Prakruthi V
This review is regarding a deeply upsetting experience I had at the 24-hour Subway in Sunnyvale, California, on September 6, 2025, around 11:30 PM.
My husband, two friends, and I visited after an event for a late-night dinner. There were two employees working a male and a female both of whom appeared disinterested and unresponsive to basic questions.
When it was my turn to order, I mentioned my choice of bread, but the male employee placed a different one on the counter. I politely clarified that there might have been a misunderstanding and asked if it could be changed. Instead of resolving the issue calmly, he argued that I had said the other type, spoke rudely, and became visibly irritated.
When I again requested politely to correct the bread if possible, he refused, continued muttering, and questioned why I “wasn’t clear the first time.” His tone and body language were aggressive and unprofessional. I told him that if he didn’t wish to prepare my order, that was fine. He abruptly said, “Okay, I won’t make anything for you,” and threw the food he was preparing into the bin in anger.
I didn’t engage further and went to sit with my husband and friends, who had already ordered and paid. A few minutes later, he approached me again and told me to leave the store, saying that since I hadn’t ordered, I couldn’t sit there. My husband explained that we had paid customers at the table and that I was simply sitting with them.
The situation became even more uncomfortable when the employee, who was on a phone call, began recording and taking pictures of me without my consent. I felt extremely uncomfortable, unsafe, and disrespected.
As someone who works in a professional environment, I understand that misunderstandings can happen in customer service but this behaviour went far beyond that. It was hostile, unethical, and completely inappropriate for a staff member representing a global food brand.
No customer, especially a woman, should have to go through this type of experience in a public place. I’ve already raised a formal complaint with Subway’s customer support team and hope that appropriate action is taken.
This incident genuinely needs attention. This store also has several similar reviews highlighting unprofessional staff behaviour, which suggests a recurring issue that corporate Subway needs to address seriously.
Atmosphere: 1
Food: 1
Service: 1
Tarni Bains
Good food with friendly service
Atmosphere: 5
Food: 5
Service: 5
kunal rajaram
Dear Subway Team,
I had a very disappointing experience at one of your locations late last night. I went in to order my usual tuna protein bowl, which I’ve been enjoying at Subway for a long time. I asked the staff to heat up the tuna in the oven — something I’ve always been able to do in the past — but they reacted unprofessionally, making faces and showing irritation instead of helping.
Additionally, the vegetables at the store did not appear fresh, and the overall quality of the food was far below what I’ve come to expect from Subway. If I’m paying full price for a meal, I expect to receive the quality and preparation standards that Subway advertises in its menus and commercials.
I strongly urge Subway to ensure that all franchise locations are following the brand’s service and product guidelines consistently. Experiences like this make loyal customers feel disrespected and disappointed.
Please look into this issue and take appropriate action so future customers don’t face the same experience.
Thank you for your attention.
Atmosphere: 1
Food: 1
Service: 1
Dog Lover
What is up with this business??? Their business phone line is a cell phone with a voicemail box that hasn't been set up yet. THIS IS JUST UNPROFESSIONAL
bianca burke
I don’t usually leave reviews but I have to say… I had called Subway in regards to an order I placed online. The Indian woman on the phone was incredibly rude throughout the whole conversation and did not want to provide any help to me. She hung up on me and decided not to answer my calls moving forward. This employee needs to be trained on how to handle customer conflict better.
Service: 1
keke
The lady working there is so rude. September 15, 2025, 3:24 am.
Atmosphere: 1
Food: 1
Service: 1
Muhammed Ak
The lady working there is so rude. September 15, 2025, 3:24 am.
Atmosphere: 1
Food: 1
Service: 1
Virender Singh
Best service I ever got in subway employees are very nice with customers
Food is fresh. Male employee was extremely rude and has attitude issues.
Atmosphere: 3
Food: 5
Service: 1
E Z
First of all, there was a homeless guy sitting inside the store and tried to talk to me. He asked me for money. Good that the somebody stopped him.
Secondly, I saw this coupon when I picked up mail so I just used it at the store. The store staff was upset about it when I said I have a coupon. She refused to ask me “toasted or not toasted” and refused to ask me if there is something I’d like or not like in the sandwich. This is 1st time to experience Subway staff not asking at all. So I checked with her to see if she is making my sandwich and I told her I don’t want jalapeños, but she did not care. She said whatever is in the sandwich is in there and I cannot choose anything. I was so surprised about their attitude.
Third, their payment machine is a fraud. I normally tip in a restaurant even if it is just for pick up order. However, because of my experience, I felt a bit uncomfortable. But their payment machine would not let me proceed to payment if I don’t add a tip. When I asked, the staff lady just pressed a tip for me and pretended nothing happened. I was so shocked and I asked her “did you select a tip for yourself?” and she denied it. When I showed her the receipt, she got angry and threw the dollars back at me. I felt so insulted by the whole experience.
I go to different Subway stores often. This is by far the worst experience I have had.
Atmosphere: 1
Food: 3
Service: 1
Pragun Mittal
Absolutely worst customer service. There are two staff members, both extremely rude and racist. So what if I asked to add some more onions on my sandwich, which had all about 4-5 strands of onions, They literally threatened to cancel my sandwich, at this point I asked them to cancel and I left. They told me I should come into the store and pay cash (huh??) and then order whatever I wanted, really? Absolutely ridiculous customer service. In fact, the guy also said that now (referring me, which I didn’t even consider at this point) I’m going to put a review for their restaurant, 110% I will now that he himself said it, at this point they had the audacity to tell me to my face that, this is what Indians do, really? wow subway slow claps!! The guy also had the audacity to tell me, the next time I come, he will make me delete the review before getting me my order. Well, I get that restaurants reserve the right to serve anyone they want to. But, this kind of attitude for little extra onions and sauce ? I felt highly discriminated at this place, Is this how you treat your customers? Absolutely disastrous. I’ve been eating from subway since a while now, I ordered just two three days ago, always dealt with welcoming staff.
Atmosphere: 1
Food: 1
Service: 1
Simmu Dosanjh
its really good my best ever experience at subway the staff is soo good do guys visit guys i highly recomend
Rude and unprofessional
Atmosphere: 1
Food: 1
Service: 1
Servers were very nice and the place is spotless! I got my sub quick and they catered to all of my needs.
Atmosphere: 5
Food: 5
Service: 5
This review is regarding a deeply upsetting experience I had at the 24-hour Subway in Sunnyvale, California, on September 6, 2025, around 11:30 PM.
My husband, two friends, and I visited after an event for a late-night dinner. There were two employees working a male and a female both of whom appeared disinterested and unresponsive to basic questions.
When it was my turn to order, I mentioned my choice of bread, but the male employee placed a different one on the counter. I politely clarified that there might have been a misunderstanding and asked if it could be changed. Instead of resolving the issue calmly, he argued that I had said the other type, spoke rudely, and became visibly irritated.
When I again requested politely to correct the bread if possible, he refused, continued muttering, and questioned why I “wasn’t clear the first time.” His tone and body language were aggressive and unprofessional. I told him that if he didn’t wish to prepare my order, that was fine. He abruptly said, “Okay, I won’t make anything for you,” and threw the food he was preparing into the bin in anger.
I didn’t engage further and went to sit with my husband and friends, who had already ordered and paid. A few minutes later, he approached me again and told me to leave the store, saying that since I hadn’t ordered, I couldn’t sit there. My husband explained that we had paid customers at the table and that I was simply sitting with them.
The situation became even more uncomfortable when the employee, who was on a phone call, began recording and taking pictures of me without my consent. I felt extremely uncomfortable, unsafe, and disrespected.
As someone who works in a professional environment, I understand that misunderstandings can happen in customer service but this behaviour went far beyond that. It was hostile, unethical, and completely inappropriate for a staff member representing a global food brand.
No customer, especially a woman, should have to go through this type of experience in a public place. I’ve already raised a formal complaint with Subway’s customer support team and hope that appropriate action is taken.
This incident genuinely needs attention. This store also has several similar reviews highlighting unprofessional staff behaviour, which suggests a recurring issue that corporate Subway needs to address seriously.
Atmosphere: 1
Food: 1
Service: 1
Good food with friendly service
Atmosphere: 5
Food: 5
Service: 5
Dear Subway Team,
I had a very disappointing experience at one of your locations late last night. I went in to order my usual tuna protein bowl, which I’ve been enjoying at Subway for a long time. I asked the staff to heat up the tuna in the oven — something I’ve always been able to do in the past — but they reacted unprofessionally, making faces and showing irritation instead of helping.
Additionally, the vegetables at the store did not appear fresh, and the overall quality of the food was far below what I’ve come to expect from Subway. If I’m paying full price for a meal, I expect to receive the quality and preparation standards that Subway advertises in its menus and commercials.
I strongly urge Subway to ensure that all franchise locations are following the brand’s service and product guidelines consistently. Experiences like this make loyal customers feel disrespected and disappointed.
Please look into this issue and take appropriate action so future customers don’t face the same experience.
Thank you for your attention.
Atmosphere: 1
Food: 1
Service: 1
What is up with this business??? Their business phone line is a cell phone with a voicemail box that hasn't been set up yet. THIS IS JUST UNPROFESSIONAL
I don’t usually leave reviews but I have to say… I had called Subway in regards to an order I placed online. The Indian woman on the phone was incredibly rude throughout the whole conversation and did not want to provide any help to me. She hung up on me and decided not to answer my calls moving forward. This employee needs to be trained on how to handle customer conflict better.
Service: 1
The lady working there is so rude. September 15, 2025, 3:24 am.
Atmosphere: 1
Food: 1
Service: 1
The lady working there is so rude. September 15, 2025, 3:24 am.
Atmosphere: 1
Food: 1
Service: 1
Best service I ever got in subway employees are very nice with customers
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best subway
Atmosphere: 5
Food: 5
Service: 5
Food is fresh. Male employee was extremely rude and has attitude issues.
Atmosphere: 3
Food: 5
Service: 1
First of all, there was a homeless guy sitting inside the store and tried to talk to me. He asked me for money. Good that the somebody stopped him.
Secondly, I saw this coupon when I picked up mail so I just used it at the store. The store staff was upset about it when I said I have a coupon. She refused to ask me “toasted or not toasted” and refused to ask me if there is something I’d like or not like in the sandwich. This is 1st time to experience Subway staff not asking at all. So I checked with her to see if she is making my sandwich and I told her I don’t want jalapeños, but she did not care. She said whatever is in the sandwich is in there and I cannot choose anything. I was so surprised about their attitude.
Third, their payment machine is a fraud. I normally tip in a restaurant even if it is just for pick up order. However, because of my experience, I felt a bit uncomfortable. But their payment machine would not let me proceed to payment if I don’t add a tip. When I asked, the staff lady just pressed a tip for me and pretended nothing happened. I was so shocked and I asked her “did you select a tip for yourself?” and she denied it. When I showed her the receipt, she got angry and threw the dollars back at me. I felt so insulted by the whole experience.
I go to different Subway stores often. This is by far the worst experience I have had.
Atmosphere: 1
Food: 3
Service: 1
Absolutely worst customer service. There are two staff members, both extremely rude and racist. So what if I asked to add some more onions on my sandwich, which had all about 4-5 strands of onions, They literally threatened to cancel my sandwich, at this point I asked them to cancel and I left. They told me I should come into the store and pay cash (huh??) and then order whatever I wanted, really? Absolutely ridiculous customer service. In fact, the guy also said that now (referring me, which I didn’t even consider at this point) I’m going to put a review for their restaurant, 110% I will now that he himself said it, at this point they had the audacity to tell me to my face that, this is what Indians do, really? wow subway slow claps!! The guy also had the audacity to tell me, the next time I come, he will make me delete the review before getting me my order. Well, I get that restaurants reserve the right to serve anyone they want to. But, this kind of attitude for little extra onions and sauce ? I felt highly discriminated at this place, Is this how you treat your customers? Absolutely disastrous. I’ve been eating from subway since a while now, I ordered just two three days ago, always dealt with welcoming staff.
Atmosphere: 1
Food: 1
Service: 1
its really good my best ever experience at subway the staff is soo good do guys visit guys i highly recomend
Food: 5
Service: 5
Loading...