Ordered chicken avocado ranch bowl and what I received had no chicken and green goddess dressing 💀. It also had no sweet potato and “pickled” onions which were just raw. They literally messed up almost half the ingredients of a salad bowl. Insane.
Atmosphere: 2
Food: 1
Service: 1
Balbir Singh Balbir Singh
I'm an Uber driver. I came to Sweet green Sunnyvale to pick up an order. The employee said it would take 20 to 30 minutes to prepare. After a while, I said I needed to use the washroom. Please give me the washroom code. He flatly refused. I want to know. Don't you provide a washroom for the driver?
Service: 1
Craig Verzosa
This is a really good Sweetgreen, the salads taste better than the machine made one
Atmosphere: 5
Food: 5
Service: 5
Shiyuan Zhang
I have ordered sweetgreen more than 30 times from New York to California. I was always a fan but now I change my mind due to the recent order on Oct 21 in Sunnyvale store.
I was intended to pick up my Miso Salmon bowl on 12:15pm, so I placed the order in advance, but my team at work suggested to have lunch together so I didn’t pick up my order on time. What I think at that time was picking up late should be fine, as food only goes cold or not fresh but will not disappear. Unfortunately, when I arrived at the store in Sunnyvale at 1:40pm, my meal was not on the rack.
I turned to the store assistant and asked about the issue. I showed her the order number and she responded in a it reluctant tone that “We can redo it for you but One Time Only”. She felt not sorry for my order being took by other people and sounds like i should feel bad, but Why? I don’t understand how sweetgreen trained the employees to handle this situation. As I said, if I picked up 1.5 hours late, the food goes cold, but should not disappear.
It’s okay if sweetgreen doesn’t have arranged anyone to supervise the pickup line. But this is based on sweetgreen’s trust in customer and should be responsible if any loss caused by this. I have ordered from sweetgreen since 2023 and most of them are delivery or pick up orders. This is the first time I realized how bad their in-store service is. Even a small unexpected situation can turn into a worse experience.
Atmosphere: 1
Food: 4
Service: 1
Charles Metelmann
Customer service was barely passable.
Atmosphere: 3
Food: 4
Service: 2
Diana
I would like to draw management’s attention to the work of one of your employees, namely Nicolle R. She was rude and, for reasons I don’t understand, refused to mix my dish. She made up a story that this particular dish is not mixed, although I always order the same thing and have never heard anything like that from other employees. I understand that anyone can have a bad day, but as a customer, I shouldn’t have to experience that. Thank you.
Receptionist need to give some respect to dasher.
Atmosphere: 1
Food: 1
Service: 1
Receptionist need to give some respect to dasher
Atmosphere: 1
Food: 1
Service: 1
Receptionist need to give some respect to dasher.
Atmosphere: 1
Food: 1
Service: 1
Ordered chicken avocado ranch bowl and what I received had no chicken and green goddess dressing 💀. It also had no sweet potato and “pickled” onions which were just raw. They literally messed up almost half the ingredients of a salad bowl. Insane.
Atmosphere: 2
Food: 1
Service: 1
I'm an Uber driver. I came to Sweet green Sunnyvale to pick up an order. The employee said it would take 20 to 30 minutes to prepare. After a while, I said I needed to use the washroom. Please give me the washroom code. He flatly refused. I want to know. Don't you provide a washroom for the driver?
Service: 1
This is a really good Sweetgreen, the salads taste better than the machine made one
Atmosphere: 5
Food: 5
Service: 5
I have ordered sweetgreen more than 30 times from New York to California. I was always a fan but now I change my mind due to the recent order on Oct 21 in Sunnyvale store.
I was intended to pick up my Miso Salmon bowl on 12:15pm, so I placed the order in advance, but my team at work suggested to have lunch together so I didn’t pick up my order on time. What I think at that time was picking up late should be fine, as food only goes cold or not fresh but will not disappear. Unfortunately, when I arrived at the store in Sunnyvale at 1:40pm, my meal was not on the rack.
I turned to the store assistant and asked about the issue. I showed her the order number and she responded in a it reluctant tone that “We can redo it for you but One Time Only”. She felt not sorry for my order being took by other people and sounds like i should feel bad, but Why? I don’t understand how sweetgreen trained the employees to handle this situation. As I said, if I picked up 1.5 hours late, the food goes cold, but should not disappear.
It’s okay if sweetgreen doesn’t have arranged anyone to supervise the pickup line. But this is based on sweetgreen’s trust in customer and should be responsible if any loss caused by this. I have ordered from sweetgreen since 2023 and most of them are delivery or pick up orders. This is the first time I realized how bad their in-store service is. Even a small unexpected situation can turn into a worse experience.
Atmosphere: 1
Food: 4
Service: 1
Customer service was barely passable.
Atmosphere: 3
Food: 4
Service: 2
I would like to draw management’s attention to the work of one of your employees, namely Nicolle R. She was rude and, for reasons I don’t understand, refused to mix my dish. She made up a story that this particular dish is not mixed, although I always order the same thing and have never heard anything like that from other employees. I understand that anyone can have a bad day, but as a customer, I shouldn’t have to experience that. Thank you.
Food: 5
Service: 1
bug holes.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
1st time at Sweet Green & I like it.
Atmosphere: 4
Food: 5
Service: 5
Extremely slow, waited forever to get my food. Staff were not helpful and relatively rude. Other sg locations are much better.
Atmosphere: 1
Food: 4
Service: 1
Very slow, inefficient, rude staff. Takes forever to get a salad.
Atmosphere: 1
Food: 4
Service: 1
Very bad attitude of the employees, terrible service, they have no idea what guest service is, I never go back😡
Service: 1
WARNING!
They're closed by the health department because of INSECT/RODENT infestation!
They have a worker standing out front blocking the health inspection post lying to customers saying it's closed due to electrical issues!
I happened to take a picture when he opened the door for the inspector to come in to take another look.
Atmosphere: 1
Food: 1
Service: 1
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