The usual taco bell experience except light on the sauces
Atmosphere: 2
Food: 3
Service: 3
Anniessa
I always have a great time here, the employees are always great but today 12-30 at around 7:30 I was blamed by one of the women staff because THEY forgot two things in MY meal but to her it was my fault. I got two sauces, one for the nachos that comes with it in the meal, and an extra side on nacho cheese for my other items. I open my meal and neither of the cheese is in there, and this happens people can be rushed and forget and I never think its a big deal I just show them my recipt and it is fine. Tonight when they forgot both I tried to explain it nicely and she came back with one. I then stood there for a couple of minutes and she said I was wrong when I paid for it and showed her. She also claimed I do this all the time and next time they will not give me one... if I do this all the time you must be forgetting it every time!? And I won't get what I paid for? Ive never heard something like that from someone who is supposed to provide customer service especially coming from someone who works in it myself. I love the staff but that was not okay.
Elizabeth Shapiro
Don’t order online it will always being wrong. Order in person and you’re good 4 out of 5 times.
Judy A
Hey, it's the Bell and who doesn't crave a little bell sometimes.
Atmosphere: 5
Food: 5
Service: 5
Marc Rego
Ordered online, was given the wrong order.
Food: 1
Service: 1
Linda Morales
Inept staff frequently leaves out items in my order. Are they eating my food or just terrible at their jobs> Terrible. And corporate does nothing about it. Ridiculous.
Food: 1
Service: 1
anil nain
The staff working at the store did not treat me well. I asked for my order but was refused loan. One lady's way of speaking was very dirty
Atmosphere: 1
Food: 1
Service: 1
Jonathan Gould
Spotless, quick, and order was correct.
Atmosphere: 5
Food: 5
Service: 5
Mu (MuBoo)
This taco bell is great, not too busy, the food comes out fast, and the people here are very nice. Plenty of places to sit and eat too.
Atmosphere: 5
Food: 5
Service: 5
Arvind Kaler
Ordered box with chalupa and other items.Chalupa was ordered with chicken and only 3 cheese but I got it with tomato lettuce and savor cream. Made a simple request to cashier for a replacement while showing the receipt. Cashier started whole argument saying it’s my mistake not theirs. Also I noticed she was not able to read orders properly as Cashier was saying I ordered with beef. Later cashier said if I want a replacement then I have pay again. Humans do make mistakes but not accepting is ignorance.
Good food and excellent service. I got myself a combo meal, and it was perfect.
Atmosphere: 4
Food: 4
Service: 5
Katy M
UPDATED: I have gone back a few times recently and it seems they have improved. Food was better & I have had positive interactions with the crew.
PREVIOUS REVIEW (~1yr ago): About 5 days ago I went through the drive-through & it was 5 stars (for a fast food place). The food was hot, fresh, made well & customer service was wonderful.
Went back tonight (around the same time) & was very disappointed.
1) The guy that took our order needs some customer service training.
2) All the food was cold. Beef burrito supreme was poorly made (barely any beef, sour cream & lettuce were only on one side), taco supreme was falling apart & grilled nacho fries w/ beef had Jalapeños (even though it wasn't requested) and were inedible.
Complete waste of $20.
Pretty much the only positive was the nice lady that had to correct our order & processed our payment.
Atmosphere: 1
Food: 3
Service: 3
Jan Clawson
It’s Taco Bell. You know what you’re getting. However, the service has always been really polite here.
Atmosphere: 4
Food: 3
Service: 5
Stefan Holtz
Ok I had 1 burrito and fries for in-house. What I didn't get was a tray or anything, just a bag. Even when stating it was for in-house. I needed to ask for a tray. What I got was 16 packets of sauce in the bag though?!
Atmosphere: 3
Food: 3
Service: 1
Eric Nickell
Your basic Taco Bell. Order was right, minor details wrong. I asked for the order to be split into two small bags and received one didn't bag.
The usual taco bell experience except light on the sauces
Atmosphere: 2
Food: 3
Service: 3
I always have a great time here, the employees are always great but today 12-30 at around 7:30 I was blamed by one of the women staff because THEY forgot two things in MY meal but to her it was my fault. I got two sauces, one for the nachos that comes with it in the meal, and an extra side on nacho cheese for my other items. I open my meal and neither of the cheese is in there, and this happens people can be rushed and forget and I never think its a big deal I just show them my recipt and it is fine. Tonight when they forgot both I tried to explain it nicely and she came back with one. I then stood there for a couple of minutes and she said I was wrong when I paid for it and showed her. She also claimed I do this all the time and next time they will not give me one... if I do this all the time you must be forgetting it every time!? And I won't get what I paid for? Ive never heard something like that from someone who is supposed to provide customer service especially coming from someone who works in it myself. I love the staff but that was not okay.
Don’t order online it will always being wrong. Order in person and you’re good 4 out of 5 times.
Hey, it's the Bell and who doesn't crave a little bell sometimes.
Atmosphere: 5
Food: 5
Service: 5
Ordered online, was given the wrong order.
Food: 1
Service: 1
Inept staff frequently leaves out items in my order. Are they eating my food or just terrible at their jobs> Terrible. And corporate does nothing about it. Ridiculous.
Food: 1
Service: 1
The staff working at the store did not treat me well. I asked for my order but was refused loan. One lady's way of speaking was very dirty
Atmosphere: 1
Food: 1
Service: 1
Spotless, quick, and order was correct.
Atmosphere: 5
Food: 5
Service: 5
This taco bell is great, not too busy, the food comes out fast, and the people here are very nice. Plenty of places to sit and eat too.
Atmosphere: 5
Food: 5
Service: 5
Ordered box with chalupa and other items.Chalupa was ordered with chicken and only 3 cheese but I got it with tomato lettuce and savor cream. Made a simple request to cashier for a replacement while showing the receipt. Cashier started whole argument saying it’s my mistake not theirs. Also I noticed she was not able to read orders properly as Cashier was saying I ordered with beef. Later cashier said if I want a replacement then I have pay again. Humans do make mistakes but not accepting is ignorance.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Good food and excellent service. I got myself a combo meal, and it was perfect.
Atmosphere: 4
Food: 4
Service: 5
UPDATED:
I have gone back a few times recently and it seems they have improved. Food was better & I have had positive interactions with the crew.
PREVIOUS REVIEW (~1yr ago):
About 5 days ago I went through the drive-through & it was 5 stars (for a fast food place). The food was hot, fresh, made well & customer service was wonderful.
Went back tonight (around the same time) & was very disappointed.
1) The guy that took our order needs some customer service training.
2) All the food was cold. Beef burrito supreme was poorly made (barely any beef, sour cream & lettuce were only on one side), taco supreme was falling apart & grilled nacho fries w/ beef had Jalapeños (even though it wasn't requested) and were inedible.
Complete waste of $20.
Pretty much the only positive was the nice lady that had to correct our order & processed our payment.
Atmosphere: 1
Food: 3
Service: 3
It’s Taco Bell. You know what you’re getting. However, the service has always been really polite here.
Atmosphere: 4
Food: 3
Service: 5
Ok I had 1 burrito and fries for in-house. What I didn't get was a tray or anything, just a bag. Even when stating it was for in-house. I needed to ask for a tray.
What I got was 16 packets of sauce in the bag though?!
Atmosphere: 3
Food: 3
Service: 1
Your basic Taco Bell. Order was right, minor details wrong. I asked for the order to be split into two small bags and received one didn't bag.
Food: 5
Service: 4
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