April 1st approximately 4-4:30 pm whoever the young lady and gentleman were working there deserve the absolute utmost appreciation and my hope is that they will be recognized for their amazing customer service! I have had a terrible experience in the past where I placed a big order and the location marked it as ready and never called me to tell me they were out of items instead they just didn't do the order at all and then they didn't refund me correctly either ( Walmart location). I was so upset because I waited hours why it showed them on the app making it then they marked it ready and it wasn't which really rubbed me the wrong way But.... THIS LOCATION BY SAFEWAY DID THE EXACT OPPOSITE! they called to inform me what items they were out of and what substitutes they had to offer she was so kind and friendly and they even wrote which sandwich was which on my wrappers!! Talk about freaking customer service talk about going above and beyond. I'm so impressed with the female employee who called me and the gentleman who was there when I arrived! Thank you for your customer service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Lillian Smith
on the website it says closes at nine. On their front door, it says they close at nine. For heaven sakes i pulled up at 8:15 and your OPEN sign was on??? But here i am standing outside of a looked door with an empty stomach with an employee running to tell me there only open till 8!!!! I’m not mad at the workers i just wanted a scrumptious sandwich, which i always get at this location. had to have taco bell instead and workers was weird when i knew the workers at subway would be more then nice. Sincerely- a very hungry disappointed girl
Atmosphere: 3
Food: 5
Service: 1
Bailey R
While I'm disappointed the footlong pretzel has been selling out so dang quickly, I was still able to get my lunch there and out. Ordered the same thing as usual and it remained the same taste as I remembered. I would go there again someday.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Sandwich
Tonia Castilleja
When there is a line and Hispanic kid is standing there not helping with 4 people in line and an online order being prepped before us. By the way great job! This happened January 3, 2024@ 2:05 Hispanic guy said, “ Someone called in” so what help out don’t just stand there on your phone and turn on music doing nothing and make older guy make sandwiches and ring people up. I would fire that kid poor customer service ??
Atmosphere: 1
Service: 1
Andrea Jackson
Online and sign on door say open until 9pm. Walked in two minutes to 8pm and was told I couldn't be served.
Atmosphere: 1
Food: 1
Service: 1
Courtney Keys
Staff were very kind and helpful- ensuring we had exactly what we wanted. It was clean and plenty of seating options.Parking: Big parking lot, free parking, can even accommodate bussesKid-friendliness: Kids menuWheelchair accessibility: Wheelchair accessible entrance and seating. May be a little more challenging to see veggie and shaker options pending height of the chair, but staff would prob accommodate and advise what was available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki, The Beast, Steak & Cheese, White Chip Macadamia Nut, The Philly
Mark V
This location HATES customers.HORRIBLE SERVICE.I'll NEVER return!
Atmosphere: 1
Food: 1
Service: 1
Adam Leonard
The two Subways in Susanville don't take paper or online coupons, what a joke.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Sandwich
Bigfoot101 2
My experience dining in this establishment was utterly appalling, to say the least. While I must commend the employees, Sabian, Mathew, and Kaden, for their exceptional kindness and assistance throughout my visit, I cannot overlook the deplorable state of the food offered. At first glance, all the items appeared to be nothing short of spoiled and potentially hazardous.The sandwich I ordered only confirmed my worst suspicions. The vegetables were leathery and emitted an unmistakable stench as if they had been left to rot in the scorching summer heat for an excessive period. The meat was equally dreadful, emitting a repulsive odor rendering it completely inedible. I have never been so utterly appalled.My grievances extend far beyond the kitchen staff, as I firmly believe that the responsibility ultimately lies with the manager and assistant manager. Their negligence in allowing such substandard ingredients to be served to customers is unforgivable. I shudder to think of the dire consequences had I consumed that sandwich; it is highly likely I would have fallen victim to food poisoning or worse.I feel compelled to emphasize that the employees were not to blame. On the contrary, they conscientiously warned me about the deplorable condition of the ingredients, explaining that the freezer storing them had been malfunctioning for a considerable time.It is my earnest hope that this review serves as a grave warning to potential patrons, shedding light on the shocking display of indifference demonstrated by the regional manager, the store manager, and the assistant manager. Their actions, or lack thereof, warrant severe repercussions, and I sincerely hope they face termination or, at the very least, demotion from their positions. The safety and well-being of customers should never be compromised, and the management's failure in upholding these standards is inexcusable.
Atmosphere: 1
Food: 1
Service: 5
Carol Bennett
Could use a good deep cleaning in the dining room, the sandwich making station looked clean though
Great food and service. Sometimes they're out of quite a bit of stuff.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Italian
Charles E.
Just passing through the area and thought a sandwich would be better then fast food. Do yourself a favor and hit up the neighboring Safeway Deli. Corporate needs to pay this place a visit. The restroom was awful. Not a clean table in the place, Went to order and they were out of tomato, bell peppers, chicken, meatballs and ice. Place lacks overall cleanliness.
Ryder Carroll
Always stop here on my way to Reno. Nice little spot!
Kellie Jeff Strong
I gave the 5 stars to the guy working right now . NOT the store "well the owners/management"! He was out of close to half the stuff to make sandwiches. Steak, pastrami etc.. out. He was extremely gracious and nice etc. So he gets 5 stars the store for leaving an employee in the position of not having a lot of regular items gets 2 stars because of the guy.
April 1st approximately 4-4:30 pm whoever the young lady and gentleman were working there deserve the absolute utmost appreciation and my hope is that they will be recognized for their amazing customer service! I have had a terrible experience in the past where I placed a big order and the location marked it as ready and never called me to tell me they were out of items instead they just didn't do the order at all and then they didn't refund me correctly either ( Walmart location). I was so upset because I waited hours why it showed them on the app making it then they marked it ready and it wasn't which really rubbed me the wrong way But.... THIS LOCATION BY SAFEWAY DID THE EXACT OPPOSITE! they called to inform me what items they were out of and what substitutes they had to offer she was so kind and friendly and they even wrote which sandwich was which on my wrappers!! Talk about freaking customer service talk about going above and beyond. I'm so impressed with the female employee who called me and the gentleman who was there when I arrived! Thank you for your customer service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
on the website it says closes at nine. On their front door, it says they close at nine. For heaven sakes i pulled up at 8:15 and your OPEN sign was on??? But here i am standing outside of a looked door with an empty stomach with an employee running to tell me there only open till 8!!!! I’m not mad at the workers i just wanted a scrumptious sandwich, which i always get at this location. had to have taco bell instead and workers was weird when i knew the workers at subway would be more then nice. Sincerely- a very hungry disappointed girl
Atmosphere: 3
Food: 5
Service: 1
While I'm disappointed the footlong pretzel has been selling out so dang quickly, I was still able to get my lunch there and out. Ordered the same thing as usual and it remained the same taste as I remembered. I would go there again someday.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Sandwich
When there is a line and Hispanic kid is standing there not helping with 4 people in line and an online order being prepped before us. By the way great job! This happened January 3, 2024@ 2:05 Hispanic guy said, “ Someone called in” so what help out don’t just stand there on your phone and turn on music doing nothing and make older guy make sandwiches and ring people up. I would fire that kid poor customer service ??
Atmosphere: 1
Service: 1
Online and sign on door say open until 9pm. Walked in two minutes to 8pm and was told I couldn't be served.
Atmosphere: 1
Food: 1
Service: 1
Staff were very kind and helpful- ensuring we had exactly what we wanted. It was clean and plenty of seating options.Parking: Big parking lot, free parking, can even accommodate bussesKid-friendliness: Kids menuWheelchair accessibility: Wheelchair accessible entrance and seating. May be a little more challenging to see veggie and shaker options pending height of the chair, but staff would prob accommodate and advise what was available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki, The Beast, Steak & Cheese, White Chip Macadamia Nut, The Philly
This location HATES customers.HORRIBLE SERVICE.I'll NEVER return!
Atmosphere: 1
Food: 1
Service: 1
The two Subways in Susanville don't take paper or online coupons, what a joke.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Sandwich
My experience dining in this establishment was utterly appalling, to say the least. While I must commend the employees, Sabian, Mathew, and Kaden, for their exceptional kindness and assistance throughout my visit, I cannot overlook the deplorable state of the food offered. At first glance, all the items appeared to be nothing short of spoiled and potentially hazardous.The sandwich I ordered only confirmed my worst suspicions. The vegetables were leathery and emitted an unmistakable stench as if they had been left to rot in the scorching summer heat for an excessive period. The meat was equally dreadful, emitting a repulsive odor rendering it completely inedible. I have never been so utterly appalled.My grievances extend far beyond the kitchen staff, as I firmly believe that the responsibility ultimately lies with the manager and assistant manager. Their negligence in allowing such substandard ingredients to be served to customers is unforgivable. I shudder to think of the dire consequences had I consumed that sandwich; it is highly likely I would have fallen victim to food poisoning or worse.I feel compelled to emphasize that the employees were not to blame. On the contrary, they conscientiously warned me about the deplorable condition of the ingredients, explaining that the freezer storing them had been malfunctioning for a considerable time.It is my earnest hope that this review serves as a grave warning to potential patrons, shedding light on the shocking display of indifference demonstrated by the regional manager, the store manager, and the assistant manager. Their actions, or lack thereof, warrant severe repercussions, and I sincerely hope they face termination or, at the very least, demotion from their positions. The safety and well-being of customers should never be compromised, and the management's failure in upholding these standards is inexcusable.
Atmosphere: 1
Food: 1
Service: 5
Could use a good deep cleaning in the dining room, the sandwich making station looked clean though
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Restaurantji Recommends
Great food and service. Sometimes they're out of quite a bit of stuff.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Italian
Just passing through the area and thought a sandwich would be better then fast food. Do yourself a favor and hit up the neighboring Safeway Deli. Corporate needs to pay this place a visit. The restroom was awful. Not a clean table in the place, Went to order and they were out of tomato, bell peppers, chicken, meatballs and ice. Place lacks overall cleanliness.
Always stop here on my way to Reno. Nice little spot!
I gave the 5 stars to the guy working right now . NOT the store "well the owners/management"! He was out of close to half the stuff to make sandwiches. Steak, pastrami etc.. out. He was extremely gracious and nice etc. So he gets 5 stars the store for leaving an employee in the position of not having a lot of regular items gets 2 stars because of the guy.
Whoever the new guy is he needs another job