👎🏻👎🏻👎🏻👎🏻🐀 RATS all over the restaurant.🐀🐀 RATS inside outside and RATS PROBABLY in the KITCHEN.I'm SURPRISED the HEALTH IS DEPARTMENT food HASN'T shut them DOWN 🐀🐀🐀👎🏻👎🏻👎🏻👎🏻
Atmosphere: 1
Food: 1
Service: 1
Mike Zohari
Low management and rude employees, very slow
Atmosphere: 5
Food: 4
Service: 1
Lucio Volpi
They keep running out food, they reserve their food in the back for take out instead to focus on the clients waiting on the front
Atmosphere: 1
Food: 1
Service: 1
Michael Daniel
Great Food, Despite Missing Items
I usually love Chipotle for its speed and freshness, and the food that was available this time was very tasty as well. What prevented me from giving a perfect score was the significant lack of inventory—a large portion of the toppings and ingredients were simply unavailable. Overall, it was a good 4-star experience, and I hope they will be fully stocked next time.
Atmosphere: 4
Food: 5
Service: 3
Seth Mendelsohn
When we arrived, we were told we could not order in person because the credit card system was down, but we could place an online order. I assumed this would be quick, as the store was not busy and the front prep line was unused, with several employees standing there doing nothing. Instead, we waited 10–15 minutes because they only prepared online orders in the back, despite us being right there. The most frustrating part was that the employees were completely unapologetic and seemed not to care. Overall, the customer service was disappointing.
Atmosphere: 4
Food: 3
Service: 1
Juan Duran
Good food fast service plenty of selections of protein plenty of choices for drinks as well alcohol for adults.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Castro
Always delicious and fresh. Got burrito bowls- pork and chicken.
Kaan Kucuk
This is the worst chipotle. Always dirty and last time i went there they said there is no forks. I had to use spoon for bowl.
Atmosphere: 1
Food: 3
Service: 1
Zaven Paronian
Extremely disappointed with the lack of customer service. We accidentally placed a mobile order at a Chipotle location over an hour away. When we arrived at the Tarzana location and explained the situation, the manager refused to help in any way—not even offering to assist with a refund or remake the order for my daughter. The only option given was to stand in line again, wait 15 minutes, and pay for a new meal. We were already running late to my daughter’s volleyball game, and this just added to the stress. No empathy, no effort to help, just a flat-out “nothing we can do.” Really disappointing and embarrassing, especially from a brand like Chipotle.
Atmosphere: 1
Food: 1
Service: 1
Aquaman01 (Aqua)
I came in to order takeout with my family. The main guy taking our orders was extremely rude and gave attitude throughout the entire process. He misheard my request and snapped at me as if it was my fault he gave me the wrong side, to top off he aggressively tossed the side order to his coworker before handing it to us. I've gone here for years and never had such a poor experience. I won't be coming back here for a long time.
I love Chipotle but today is the second time I got very disappointed by the poor quality of food here. The first time was over 6 months ago, their fajitas veggies were too salty to even put in my mouth. This time, it’s their brown rice not being fully cooked and hard in the middle… Something is really wrong about quality control in this location.
Atmosphere: 4
Food: 1
Service: 4
Pamela
We love chipotle but they also seem to have an attitude when we go in!
Harry Albright
no taste whatsoever and horrible portions, only go to this location if you want to waste money
Youhan Shad
The quality out of all chipotle this place is really bad. I'm not sure why the service is also not so OK.
Nadiya Grakova
Rice was undercooked. It is the second time that it happens.
👎🏻👎🏻👎🏻👎🏻🐀 RATS all over the restaurant.🐀🐀 RATS inside outside and RATS PROBABLY in the KITCHEN.I'm SURPRISED the HEALTH IS DEPARTMENT food HASN'T shut them DOWN 🐀🐀🐀👎🏻👎🏻👎🏻👎🏻
Atmosphere: 1
Food: 1
Service: 1
Low management and rude employees, very slow
Atmosphere: 5
Food: 4
Service: 1
They keep running out food, they reserve their food in the back for take out instead to focus on the clients waiting on the front
Atmosphere: 1
Food: 1
Service: 1
Great Food, Despite Missing Items
I usually love Chipotle for its speed and freshness, and the food that was available this time was very tasty as well. What prevented me from giving a perfect score was the significant lack of inventory—a large portion of the toppings and ingredients were simply unavailable. Overall, it was a good 4-star experience, and I hope they will be fully stocked next time.
Atmosphere: 4
Food: 5
Service: 3
When we arrived, we were told we could not order in person because the credit card system was down, but we could place an online order. I assumed this would be quick, as the store was not busy and the front prep line was unused, with several employees standing there doing nothing. Instead, we waited 10–15 minutes because they only prepared online orders in the back, despite us being right there. The most frustrating part was that the employees were completely unapologetic and seemed not to care. Overall, the customer service was disappointing.
Atmosphere: 4
Food: 3
Service: 1
Good food fast service plenty of selections of protein plenty of choices for drinks as well alcohol for adults.
Atmosphere: 5
Food: 5
Service: 5
Always delicious and fresh. Got burrito bowls- pork and chicken.
This is the worst chipotle. Always dirty and last time i went there they said there is no forks. I had to use spoon for bowl.
Atmosphere: 1
Food: 3
Service: 1
Extremely disappointed with the lack of customer service. We accidentally placed a mobile order at a Chipotle location over an hour away. When we arrived at the Tarzana location and explained the situation, the manager refused to help in any way—not even offering to assist with a refund or remake the order for my daughter. The only option given was to stand in line again, wait 15 minutes, and pay for a new meal. We were already running late to my daughter’s volleyball game, and this just added to the stress. No empathy, no effort to help, just a flat-out “nothing we can do.” Really disappointing and embarrassing, especially from a brand like Chipotle.
Atmosphere: 1
Food: 1
Service: 1
I came in to order takeout with my family. The main guy taking our orders was extremely rude and gave attitude throughout the entire process. He misheard my request and snapped at me as if it was my fault he gave me the wrong side, to top off he aggressively tossed the side order to his coworker before handing it to us. I've gone here for years and never had such a poor experience. I won't be coming back here for a long time.
Service: 1
Restaurantji Recommends
I love Chipotle but today is the second time I got very disappointed by the poor quality of food here. The first time was over 6 months ago, their fajitas veggies were too salty to even put in my mouth. This time, it’s their brown rice not being fully cooked and hard in the middle… Something is really wrong about quality control in this location.
Atmosphere: 4
Food: 1
Service: 4
We love chipotle but they also seem to have an attitude when we go in!
no taste whatsoever and horrible portions, only go to this location if you want to waste money
The quality out of all chipotle this place is really bad. I'm not sure why the service is also not so OK.
Rice was undercooked. It is the second time that it happens.
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