This Saturday turned into a very interesting experience. I have been to Fuego bar and grill many times brought my friends and family and have always had a positive experience. I show up and enter to a completely empty restaurant which doesn’t bother me because I know that iv always had a good experience here. I wanted to watch the boxing match and the UFC match. The ufc match was already playing and they said they were not playing the boxing match which is PPV which is 100% ok. The Manager/Owner(im assuming) is kind enough to put the fight on right in front of where I sat down. Carla comes up and is very nice and takes my order which was a Diet Coke that ended up being very watered down so I swapped it for a beer and some nachos. While I’m waiting for my food I ask is it possible to turn the audio from the UFC fights through the speakers because very loud music was playing at the time and I was the only person there. Carla hunts down the Manager/Owner and the answer is they only put the fight audio on during PPvs I said ok no problem. Carla brings me my food and I ask if it’s possible to turn the music down a bit because it’s very loud and again I’m the only one there. She said let me go find out. This is where the trouble starts. The Manager/owner comes up to me and says “you are making to many requests” but I will turn down the music a bit . Which was shocking response in my opinion. First of all my first request wasn’t accommodated and that’s ok and if he just came back and said to me sorry we can’t turn down the music would have also been find. I can’t illustrate past words the energy and confrontational attitude displayed but the least I can is it was borderline rude and not accommodating and confrontational. I made two requests and one was denied while the other might have been accommodated but not before I received a scolding. I told the owner/manager this is not good customer service and this is not how you talk to customers.he defended himself saying that he put the fights on for me which were already on and all he did was put it in front of me. How is this a valid point when this is somewhat of a sports bar what favor was I done by putting on the fights for me. I repeat the restaurant was empty and I wouldn’t have even asked for the music to be turned down a bit if there was another soul in this place. The correct and simple answer is no sorry we can’t turn down the music which would have been no issue for me. I received a scolding and when I voiced my displeasure and told him that he’s being borderline confrontational and rude and all he did was laugh in my face. It is hard to put in words the energy around the interaction he said close your bill and I’m refusing you service. I refused to close my bill as I had taken one small bit of a nacho and drank no beer he said that’s fine and I left. I have been here a dozen times and brought just as many people. I am sad that this is the treatment I received and don’t see myself returning and I will suggest for anyone I know not to return.
This establishment and staff needs to remember they are doing absolutely zero favors to customers who are showing up to spend their hard earned money on and in their business. They should be gracious and happy that they can accommodate because that is what customer service is all about.
I’m not sure if the owner/manager was having a bad day which is understandable we are all human but I am at least due an apology for the terrible customer service experience I received.
Atmosphere: 1
Food: 3
Service: 1
Nique Solaita
Came across this restaurant when seaching "places to eat near me". We are not familiar with the area. Came down for a football game. The waitress was pleasant. TV's are all around playing games or MMA. Although music was playing, it was still quiet. Burger was huge, I needed a knife to cut in half. Their guacamole is the best I've had without onions. The Chic-carones (Chicken) were good. Nice place. No issue with parking when we went.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Chicharrones
Daniel Velazquez
Great customer service, drinks are good, and the food is amazing.
Linda G
I've been here a few times. The tacos are great but the nachos are overpriced. It looks huge but it's mostly chips. They were pretty cheap on the toppings. I added steak to mine and I barely found a few pieces. Stick to happy hour and tacos.
Atmosphere: 3
Food: 4
Service: 4
Morgan Montalvo
Really amazing food and cocktails
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fuego Steak Quesadilla
Lauren Kemp
They have the best KJ in town!
Aaron H
Watched the opening Eurocup match with my friend. Bartender was awesome, beer was cold and street tacos for $2.50 were perfect!
Atmosphere: 5
Food: 5
Service: 5
Perry Kurtz
This place has it all. Great food. The Best Onion Rings on earth. Terrific wait staff, wonderfully pleasant owner Javier. Beautifully decorated, with it's own parking lot, is a great part of Tarzana.
AND David Wolf runs the Best Karaoke Show in the universe, Monday thru Saturday 9pm to closing.
Catherine Garces
Great time w friends and great place for celebration
Atmosphere: 5
Service: 5
Recommended dishes: BBQ Chicken Salad, Chicken Nachos, Fuego Burger and Fries, Cheeseburger, Chicken Tortilla Soup, Corn Bites, Chicken Club Sandwich
Love this place, especially the happy hour 5-7pm. The food is really good and the drinks are good, but not strong. The service is good and I always leave happy.
Atmosphere: 5
Food: 5
Service: 5
Pooya
Great place for beer and appetizer and food, Tako took really good care of
Atmosphere: 5
Food: 5
Service: 5
Nicolas
Wow! This place is LOUD as hell. If you’re planning on talking to someone while you dine, this might not be the restaurant for you. The atmosphere at this place is simply not conducive to successful communication! They had a DJ in some kind of dance floor area in the back blasting SEVERELY loud and SLIGHTLY obnoxious music much to the disenjoyment of me and my fellow restaurant patrons. Despite being in a semi separate area from the rest of the restaurant, it felt like the DJ and his speakers were literally inside of my ear. The funniest part about the DJ situation though is the fact that there were maybe three people back there actually dancing to his loud music. The food was pretty good though.
This Saturday turned into a very interesting experience. I have been to Fuego bar and grill many times brought my friends and family and have always had a positive experience. I show up and enter to a completely empty restaurant which doesn’t bother me because I know that iv always had a good experience here. I wanted to watch the boxing match and the UFC match. The ufc match was already playing and they said they were not playing the boxing match which is PPV which is 100% ok. The Manager/Owner(im assuming) is kind enough to put the fight on right in front of where I sat down. Carla comes up and is very nice and takes my order which was a Diet Coke that ended up being very watered down so I swapped it for a beer and some nachos. While I’m waiting for my food I ask is it possible to turn the audio from the UFC fights through the speakers because very loud music was playing at the time and I was the only person there. Carla hunts down the Manager/Owner and the answer is they only put the fight audio on during PPvs I said ok no problem. Carla brings me my food and I ask if it’s possible to turn the music down a bit because it’s very loud and again I’m the only one there. She said let me go find out. This is where the trouble starts. The Manager/owner comes up to me and says “you are making to many requests” but I will turn down the music a bit . Which was shocking response in my opinion. First of all my first request wasn’t accommodated and that’s ok and if he just came back and said to me sorry we can’t turn down the music would have also been find. I can’t illustrate past words the energy and confrontational attitude displayed but the least I can is it was borderline rude and not accommodating and confrontational. I made two requests and one was denied while the other might have been accommodated but not before I received a scolding. I told the owner/manager this is not good customer service and this is not how you talk to customers.he defended himself saying that he put the fights on for me which were already on and all he did was put it in front of me. How is this a valid point when this is somewhat of a sports bar what favor was I done by putting on the fights for me. I repeat the restaurant was empty and I wouldn’t have even asked for the music to be turned down a bit if there was another soul in this place. The correct and simple answer is no sorry we can’t turn down the music which would have been no issue for me. I received a scolding and when I voiced my displeasure and told him that he’s being borderline confrontational and rude and all he did was laugh in my face. It is hard to put in words the energy around the interaction he said close your bill and I’m refusing you service. I refused to close my bill as I had taken one small bit of a nacho and drank no beer he said that’s fine and I left. I have been here a dozen times and brought just as many people. I am sad that this is the treatment I received and don’t see myself returning and I will suggest for anyone I know not to return.
This establishment and staff needs to remember they are doing absolutely zero favors to customers who are showing up to spend their hard earned money on and in their business. They should be gracious and happy that they can accommodate because that is what customer service is all about.
I’m not sure if the owner/manager was having a bad day which is understandable we are all human but I am at least due an apology for the terrible customer service experience I received.
Atmosphere: 1
Food: 3
Service: 1
Came across this restaurant when seaching "places to eat near me". We are not familiar with the area. Came down for a football game. The waitress was pleasant. TV's are all around playing games or MMA. Although music was playing, it was still quiet. Burger was huge, I needed a knife to cut in half. Their guacamole is the best I've had without onions. The Chic-carones (Chicken) were good. Nice place. No issue with parking when we went.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Chicharrones
Great customer service, drinks are good, and the food is amazing.
I've been here a few times. The tacos are great but the nachos are overpriced. It looks huge but it's mostly chips. They were pretty cheap on the toppings. I added steak to mine and I barely found a few pieces.
Stick to happy hour and tacos.
Atmosphere: 3
Food: 4
Service: 4
Really amazing food and cocktails
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fuego Steak Quesadilla
They have the best KJ in town!
Watched the opening Eurocup match with my friend. Bartender was awesome, beer was cold and street tacos for $2.50 were perfect!
Atmosphere: 5
Food: 5
Service: 5
This place has it all. Great food. The Best Onion Rings on earth. Terrific wait staff, wonderfully pleasant owner Javier. Beautifully decorated, with it's own parking lot, is a great part of Tarzana. AND David Wolf runs the Best Karaoke Show in the universe, Monday thru Saturday 9pm to closing.
Great time w friends and great place for celebration
Atmosphere: 5
Service: 5
Recommended dishes: BBQ Chicken Salad, Chicken Nachos, Fuego Burger and Fries, Cheeseburger, Chicken Tortilla Soup, Corn Bites, Chicken Club Sandwich
Great food and great karaoke.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good atmosphere, good food, excellent to talk.
Great place food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuego Burger, Tortilla Chips, Steak Nachos, Mango & Mahi Ceviche, Chicken Tortilla Soup, Chicken Chicharrones
Love this place, especially the happy hour 5-7pm. The food is really good and the drinks are good, but not strong. The service is good and I always leave happy.
Atmosphere: 5
Food: 5
Service: 5
Great place for beer and appetizer and food, Tako took really good care of
Atmosphere: 5
Food: 5
Service: 5
Wow! This place is LOUD as hell. If you’re planning on talking to someone while you dine, this might not be the restaurant for you. The atmosphere at this place is simply not conducive to successful communication! They had a DJ in some kind of dance floor area in the back blasting SEVERELY loud and SLIGHTLY obnoxious music much to the disenjoyment of me and my fellow restaurant patrons. Despite being in a semi separate area from the rest of the restaurant, it felt like the DJ and his speakers were literally inside of my ear. The funniest part about the DJ situation though is the fact that there were maybe three people back there actually dancing to his loud music. The food was pretty good though.
Atmosphere: 1
Food: 4
Service: 4
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