Had a really good experience. The chicken was delicious and the speed of service was quick.
Atmosphere: 5
Food: 5
Service: 5
yalyle Joya
Is amazing
Atmosphere: 5
Food: 5
Service: 5
Christina Medina
They didn't add the guacamole. They didn't give me a receipt at the drive through, so I cant even make a correct complaint? Im really upset. Eating out is a splurge for me, not to mention the gas that it takes to get across town.
Carpe Diem
One gentleman there was excellent. Didn't catch his name, it was around 4pm.
Atmosphere: 5
Food: 5
Service: 5
Dwaine Boyd
Chicken was overcooked
Atmosphere: 5
Food: 2
Service: 5
Adrian 365
Consistently bad. The water used in drinks has a strong SULFUR smell. Disgusting!! Chicken is usually dry and overcooked. Service always very slow. I love El Pollo Loco but this one sucks.
Angela Abadjian
I always have a happy tummy after going there.
Atmosphere: 5
Food: 5
Service: 5
Sandra Villa
Great food great taste love it
Atmosphere: 5
Food: 5
Service: 5
Doctor Dirtnap
Young window person Josephin 343 was over the top helpful. Thank you
The worst all the way around. Ordered soup. Didn’t get the cilantro and cheese and tortilla add ins. But didn’t get anything in my soup either few small pieces of chicken and very few veggies. So basically just broth that taste so old it was gross. Ordered mashed potatoes and gravy. Very tasty. But got a half full container of gravy for a very large container of potatoes. And the young man in the drive thru window would rather be anywhere but there. Very snarky and sour. So the only thing I ate was my salad. Which made me sick almost immediately after eating it. Spent a lot of money for poor quality food and service!!!
Atmosphere: 1
Food: 1
Service: 1
L
This Temecula location always disappoints. The Murrieta Hot Springs is always spot on. Wrong orders, long wait times when you walk-in, staff seems miserable every time I go and I even witnessed the heavy set Hispanic lady be EXTREMELY disgusting and rude to a delivery person last visit. Corporate needs to really revamp this location asap. Im just going to avoid this one from now on and go to other competitors nearby.
Atmosphere: 4
Food: 2
Service: 2
elcanuck1
Pull up to drive-thru, menu lights are off, it’s about 8:15pm and almost fully dark. Nobody responds for a bit, I say “hello” to the intercom, a female responds with ‘let me know when you’re ready.’ So I respond with ‘oh I’m ready.’ I pause for a second with no response so I continue “can I just get a chicken tostada” …I wait, there’s no response.. I say “hello?…” wait some more “hello?…” wait more. “Uhh hello?…” a guy responds with “give me a second.” I say “uhh… alright.” So I wait more.. after 3-4 minutes he finally take my order. I get to the window he is laughing and yelling stuff to someone in the kitchen, takes my card, no confirmation of price or my order. The whole time he’s just going back and forth joking with someone in the back, hands me my card, then hands me my food. Didn’t say a word to me at the window. Just an absolute awkward encounter. Been here 4 or 5 times and it’s never busy but always slow and bad service. I’ll drive the extra couple miles to Murrieta hot springs from now on,
Atmosphere: 1
Food: 3
Service: 1
wendy RANNALS
Service is normally horrible , food is a hit and miss. Definitely if they improved there Service it might help. Soda was not working properly.
Atmosphere: 5
Food: 2
Service: 1
Tam Sweet
Super sweet and great customer service highly recommended!
Closed at 10pm but business hours say 11pm ....
Service: 1
Had a really good experience. The chicken was delicious and the speed of service was quick.
Atmosphere: 5
Food: 5
Service: 5
Is amazing
Atmosphere: 5
Food: 5
Service: 5
They didn't add the guacamole. They didn't give me a receipt at the drive through, so I cant even make a correct complaint? Im really upset. Eating out is a splurge for me, not to mention the gas that it takes to get across town.
One gentleman there was excellent. Didn't catch his name, it was around 4pm.
Atmosphere: 5
Food: 5
Service: 5
Chicken was overcooked
Atmosphere: 5
Food: 2
Service: 5
Consistently bad. The water used in drinks has a strong SULFUR smell. Disgusting!! Chicken is usually dry and overcooked. Service always very slow. I love El Pollo Loco but this one sucks.
I always have a happy tummy after going there.
Atmosphere: 5
Food: 5
Service: 5
Great food great taste love it
Atmosphere: 5
Food: 5
Service: 5
Young window person Josephin 343 was over the top helpful. Thank you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The worst all the way around. Ordered soup. Didn’t get the cilantro and cheese and tortilla add ins. But didn’t get anything in my soup either few small pieces of chicken and very few veggies. So basically just broth that taste so old it was gross. Ordered mashed potatoes and gravy. Very tasty. But got a half full container of gravy for a very large container of potatoes.
And the young man in the drive thru window would rather be anywhere but there. Very snarky and sour.
So the only thing I ate was my salad. Which made me sick almost immediately after eating it.
Spent a lot of money for poor quality food and service!!!
Atmosphere: 1
Food: 1
Service: 1
This Temecula location always disappoints. The Murrieta Hot Springs is always spot on. Wrong orders, long wait times when you walk-in, staff seems miserable every time I go and I even witnessed the heavy set Hispanic lady be EXTREMELY disgusting and rude to a delivery person last visit. Corporate needs to really revamp this location asap. Im just going to avoid this one from now on and go to other competitors nearby.
Atmosphere: 4
Food: 2
Service: 2
Pull up to drive-thru, menu lights are off, it’s about 8:15pm and almost fully dark. Nobody responds for a bit, I say “hello” to the intercom, a female responds with ‘let me know when you’re ready.’ So I respond with ‘oh I’m ready.’ I pause for a second with no response so I continue “can I just get a chicken tostada” …I wait, there’s no response.. I say “hello?…” wait some more “hello?…” wait more. “Uhh hello?…” a guy responds with “give me a second.” I say “uhh… alright.” So I wait more.. after 3-4 minutes he finally take my order. I get to the window he is laughing and yelling stuff to someone in the kitchen, takes my card, no confirmation of price or my order. The whole time he’s just going back and forth joking with someone in the back, hands me my card, then hands me my food. Didn’t say a word to me at the window. Just an absolute awkward encounter. Been here 4 or 5 times and it’s never busy but always slow and bad service. I’ll drive the extra couple miles to Murrieta hot springs from now on,
Atmosphere: 1
Food: 3
Service: 1
Service is normally horrible , food is a hit and miss. Definitely if they improved there Service it might help. Soda was not working properly.
Atmosphere: 5
Food: 2
Service: 1
Super sweet and great customer service highly recommended!
Atmosphere: 5
Food: 5
Service: 5
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