Lucille's Smokehouse Bar-B-Que

Used Apple Pay and the machine charged me twice. To separate cards that weee in my Apple wallets The server had the manger come over to assist. I showed him the double charges on my account. Same amount. Same time.

He stated he will give me a call back the following day after the machines have completed the transactions for the day. I said sure. He got my information, received no call. I called the location twice and got hanged up once’s and the following call- could not reach anyone. No refunds to any of the cards that was charged.

The next following day, I submitted the charges to my debit card. Only to one since it was a duplicate charge to 2 separate cards that were in my Apple wallet. It got denied, as the restaurant provided receipt. In the middle of it being investigated again to show both cards in my Apple wallet being charged.

Server was great. Manager…liar. Food was not the greatest.

Atmosphere: 3

Food: 3

Service: 1

Best ribs in Temecula

Atmosphere: 5

Food: 5

Service: 5

Ordered to go. The waitress was great and I used a good amount of sauce. My brisket was dry and the rib tips were very fatty.

Atmosphere: 5

Food: 3

Service: 4

Love the atmosphere and food is great.

Atmosphere: 5

Food: 5

Service: 5

Ordered on Doordash, so I didnt get to see inside the restaurant. However the food was pretty good, I enjoyed the side dishes (coleslaw has a horseradish kick which I love), the biscuit was moist and came with a nice sugar/butter sauce. Fries crispy.

The meat was a bit dry I have to say, but the BBQ sauce it came with helped and was flavorful. Without it though, I wouldnt have enjoyed it. So I would suggest adding an additional container to ensure there is plenty for all the meat ordered. We barely had enough.

The portion of the meat was good (we ordered the Build your own BBQ for $50). I think the sides are on the small side though. I split the meat with my husband and we still had leftovers, but the sides barely cut it between us two.

Overall good value for money. Small adjustments would make it so I wouldnt hesitate to order again!

Food: 4

Disapointed, lunch was just ok and the bicuits were not fresh.They also didn't have their lunch menu or price because of the holiday. I signed up for Lucill's rewards and it took several days to receive an email so l could not use them right away. I returned another time and found that my rewards had already expired. I mentioned to our server of my disapointment and was told they would inform corperate.

Atmosphere: 4

Food: 3

Service: 4

Waitress wasn’t rude but definitely wasn’t happy we were there. Tri tip was good! Brisket was good! the sides were good enough, but don’t waste your money on the ribs! they technically fell off the bone but tasted like beef jerkey and had too much crunch

Went here for the first time in years, and everything was delicious! It happened to be happy hour, and it was a real good deal!

Atmosphere: 5

Food: 5

Service: 5

We went to Lucille's for my Husband's birthday. We love the co.plimentary biscuits and soft butter. My Husband ordered the beef ribs with loaded mashed potatoes & grilled delicious. My son ordered the tri tip abd pork ribs with 2 side. I ordered the pulled pork sandwich with a side of coleslawSorry, no photo I inhaled it.lol! Our server was very attentive and he also brought a slice of brownie with sprinkes ala mode with a candle which is very nice for the birthday boy. We had a wonderful experience during our visit. Place is nice & clean. Friendly staff. They also provide plastic for your umbrella if it's raining. Little things like that adds to customer service. They also have a bunch of lollipops for you to help yourself.

Atmosphere: 5

Food: 5

Service: 5

Always looking for good BBQ, was happy to find it here. The waitress was very friendly and accommodating, I'm disabled and another person in our group was too. We accidentally spilled a drink, the waitress was very nice about it, replaced the drink, and brought us straws after the spill. I always go for the classics, got a pulled pork sandwich with some coleslaw, cornbread (they serve it with apple butter, which is a nice change from the usual honey butter found at BBQ spots), and of course, baked beans. I ordered dessert at the same time as my lunch entree, I wanted to make sure I could enjoy some of the banana pudding before I was too full. Everything was delicious, and I took home leftovers that gave me another couple meals at home! The prices were shockingly low, made sure to tip our waitress very well for being so friendly and helping after the accidental spill. I think this restaurant would really be a good lunch choice for anyone, you could walk in alone or show up in a group of ten, they'll take care of you!

Atmosphere: 3

Food: 5

Service: 5

I came here for happy hour and order some jambalaya, we waited over 30 minutes for it to come out while the people arrived after us already got their food.

Atmosphere: 3

Food: 4

Service: 1

I love Lucille's! I don't have one close by so when I'm near one - I MUST stop in for BBQ. Everything is amazing! The drink selections are fantastic - I ordered something with Tiki in the name and it was so delicious.

The portions are BEYOND generous. There is no way you leave this place hungry! We started with the complimentary biscuits which as you can see, I was almost too slow with my photo - only one left! I split a large platter with my teen daughter - this allowed us to share multiple sides and meat.

Somehow, some people in my family had room for dessert, but I was so full. I'm not sure how I waddled out! So good! Service was fantastic - our server talked us through the menu (some in our party were new to Lucille's) and definitely gave great recommendations!

Atmosphere: 5

Food: 5

Service: 5

Sorry guys but it's not the sa.e anymore. It was good before, but it just does not taste the same anymore.

Atmosphere: 5

Food: 2

Service: 5

Got a door dash order and it only came with 3 ribs for a half rack of beef ribs. I’m sharing this with my grandma how are we gonna share 3 ribs evenly?!

Atmosphere: 1

Food: 1

Service: 1

Worst service ever

Atmosphere: 1