Papa Johns Pizza

II placed an online order two hours in advance with a scheduled delivery time of 8:00 PM. At 8:10 PM, with no update, I called to check the status. I was told my order was just going into the oven and wouldn’t be delivered for another 45 minutes.

When I asked what they could do to make it right, I was told "unfortunately, nothing" because "everyone is behind today." No apology, no offer to make it right—just a shrug. For the price, the poor service, and the fact that I already tipped at checkout, this was completely unprofessional.

If they can’t meet their own delivery times, they shouldn’t accept orders for them. I won’t be ordering from here again.

Service: 1

How are you a pizza delivery place that doesn’t deliver to houses literally 2 miles from your location?

2nd instance of terrible service within 1-week....our family is done with ordering from this Papa Johns location.

1) Daughter's birthday...one hour after ordering, the store had still not begun to make the order (expected ready was 30 minutes after ordering). Refund authorization given at store, but was never processed which required me to contact the credit card company to complete the refund after 10 days.
2) Random Monday evening...(pizza delivery this time) pizza arrived 30 minutes after the ready time given during ordering. Papa Johns pizza tracker does not display delivery data. Pizza was medium warmth (at best) and arrived 45 minutes after I received a text message that the pizza was on the way.

Atmosphere: 1

Food: 4

Service: 1

There was one person working and he was very friendly and helpful. Thank you. My Mom likes the pizza here so took her to get a pie. Most Papa John's has a place to sit and eat, not really at this location.

Atmosphere: 3

Food: 3

Service: 5

Food is decent for the price. We order from the specials for best value. Staff is very capable.

Atmosphere: 4

Food: 4

Service: 4

Amazing staff. Hard worker. Kept cool and hydrated during the summer time. Pizza was good.

Atmosphere: 5

Food: 5

Service: 5

Was pleasantly surprised at quality of the pizza we ordered. Was really exceptional. If you're a senior the offered a super discount = 40%. Hard to beat that, especially when the pizza was so good. We'll be back.

Atmosphere: 3

Food: 5

Service: 5

Great service and food.

Atmosphere: 5

Food: 5

Service: 5

Ordered delivery, (35 minutes later) after the app said my food was on the way to be delivered the restaurant called and said they were out of an item, we fixed the issue and she said they were on the way. After 20 minutes (mind you I like about 4 minutes away from the restaurant) they hadn’t arrived. I called and asked for an update, she stated she would find out. 10 minutes later (now over an hour since I ordered a medium pepperoni pizza) I called back to cancel the order and was made to feel like somehow it was my fault the order wasn’t there. Just awful service and no pizza.

Service: 1

Garbage.

Atmosphere: 1

Food: 1

Service: 1

The new ny style,not recommended awful pizza,

Atmosphere: 5

Food: 1

Service: 1

Parking: Parking is easy!!! Next to CVS, ALBERTSONS amazing location!

Kid-friendliness: This location in Temecula is the best Papa John's I've ever had. My son loves it that's all I need to keep going.

Atmosphere: 5

Food: 5

Service: 5

Great

Atmosphere: 4

Food: 5

Service: 5

Ray is absolutely amazing! Thank you, Ray for restoring my faith in humanity!

Atmosphere: 5

Food: 5

Service: 5

The food quality is trash or the workers who make the food just don’t care. And I tipped them extra money and they still gave me a nasty pizza and old stale cheese sticks!

Atmosphere: 2

Food: 1

Service: 4