PokePort Temecula

the bomb!

Atmosphere: 5

Food: 5

Service: 5

Awesome sauce

Atmosphere: 5

Food: 5

Service: 5

Always fresh always tasty. My wife loves this place im pretty sure she is made of have poke now.

Atmosphere: 5

Food: 5

Service: 5

I literally love this place with my entire soul. They have amazing music and its literally a spiritual experience eating a pokirito while daniel cesear is playing in the background.

Atmosphere: 5

Food: 5

Service: 5

First Post: Sadly, we became to love this place, but after how I was treated by their problem… I will never come back again.
My husband came to pick up our food that we ordered online. We ordered two small bowls and one Thai tea.
When he arrived home, I noticed he never received the drink. As we proceeded to eat our small bowls, I noticed my bowl was not made correctly. I immediately started calling the store and the phone went to voicemail but the voicemail box is full. I called numerous times even someone picked up and hung up the phone on me. I must’ve tried at least 5 to 6 times. So I went online and submitted to be contacted via their comment area on their Website. Since I have not heard from them the next day, I decided to call. A young girl answered and passed on the phone to another lady who I assume was a manager or owner. When I told her what I was calling about, she said to me what do I want her to do about it !? She was exceptionally rude and very unprofessional. I stated since I ate the bowl and so did my (Husband) I don’t need a refund on those, but I would appreciate one for the drink that we never received. She asked me again. What do I want her to do about it? I told her that I thought this was very unprofessional, and I deserve a refund on the drink. She then asked me to hold, and I heard her asking a young man who worked last night if he knows? He said no, but he wasn’t working alone and named off to other men. So again, she asked me now what do you want me to do about it?
This is really sad to us as again as I stated… We started loving this place, But I won’t be giving my money to them anymore. I thought I was being reasonable since for the saying of “if you eat the steak”, you don’t deserve a refund. But I was charged for a drink THAT WE DIDNT GET! You shouldn’t get a refund on the drink, Only!!

UPDATE:
After writing the review, the store manager, Angel called me. He was very kind and apologetic for the demeanor of Rebecca, which was the lady I spoke to. He offered to provide us with a free meal. I told him that I would update this review and let him know that I appreciated him very much for Being so professional and trying to make this right. I’m changing my star review from ONE to THREE

Atmosphere: 2

Food: 5

Service: 1

Great allergy accommodations!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Fish Poke Bowl

Good food try the large poke bowl with seaweed salad

Atmosphere: 5

Food: 5

Service: 5

Delicious 🤤
Great prices, daily specials offered
Friendly service

Atmosphere: 5

Food: 5

Service: 5

nice place, and the girl really nice!🥰

Atmosphere: 5

Food: 5

Service: 5

Super good! They have amazing seafood 👌

Atmosphere: 5

Food: 5

Service: 5

Excellent food and same goes for the service 😊 the guy who was working there gave everyone free dole pineapple cups too!! 10/10 !!!

Atmosphere: 5

Food: 5

Service: 5

Great food

Atmosphere: 5

Food: 5

Service: 5

Best poke ngl

Atmosphere: 5

Food: 5

Service: 5

Always AMAZING service. Sweetest folks work here. Best poke place I’ve ever tried. Always fresh, always tasty. Better come get some.

Special shoutout to Rey. He makes the best poke bowls, has exceptional customer service skills.

Place is awesome great food great service