Starbucks

31867 Rancho California Rd, Temecula
(951) 587-6326

Recent Reviews

Chris Arredondo

Extremely Disappointing Customer Service ExperienceI visited this Starbucks location around 5:40 PM on April 16th and was met with incredibly rude, unfriendly, and unprofessional service from an employee named Natalia. This was by far the worst experience I have ever had at any Starbucks.Natalia's attitude was unacceptable, and it's disappointing to encounter such behavior from a Starbucks employee. Her lack of professionalism tarnished the overall experience and left a negative impression on me as a customer.I frequent other Starbucks locations daily, such as the ones on Temecula / La Paz and Temecula / Pechanga, where the service is consistently excellent. It's evident that Natalia's behavior is not reflective of the typical Starbucks employee and is an anomaly compared to the exceptional service provided at other locations.I plan to speak with Tanner, the manager, when he is scheduled to work on Monday to address this issue. I hope management takes this feedback seriously and takes appropriate action to correct Natalia's behavior to ensure that other customers do not have to endure such poor service in the future.If I decide to visit this location again, I will definitely avoid engaging with Natalia. I urge other customers to be cautious when interacting with her and hope that management addresses this issue promptly to maintain the high standards of customer service that Starbucks is known for.

Atmosphere: 5

Food: 3

Service: 1

Chris & Carmen Arredondo

Very rude customer service from the lady that serves the drinks with shirt hair and an accent. She said she couldn’t give me a straw unless I asked but I ordered 2 Frappuccinos. They also never called my name so by the time I saw my drinks the whipped cream was melted. Won’t be coming here again.

Service: 1

Monkeyboy Stipe

Great staff. Great drinks and pastries. Lots of remote workers.

Atmosphere: 4

Food: 5

Service: 5

Tanner Olson

The people here are so welcoming! My drink came out very fast and the food was delightful.

Atmosphere: 5

Food: 4

Service: 5

Sheralle L.

Shakeys Temecula WoW thank you for the clean Resturant, consistent wonderful customer service(manager Dawn and her team)and the nice hot variety of food at the buffet! But today specifically your perfectly cooked chicken! Fresh and crispy

Eder Plascencia

Quick and easy! Done just

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frappuccino

Keely T.

starbucks on margarita and rancho cal in temecula ca-somebody give sara (i think it was her name) a raise RIGHT NOW DAWG my friend and i went through the drive through and asked for her to make us something as a surprise and she literally killed it dawg i asked for something with tea in it and she made me a green tea with passion tea on top and my friend a white chocolate frap with cinnamon dolce and we ordered and payed for grandes but she made us ventis and these are ong the best drinks we've had from starbucks like ever pls !

Emily H.

I have been coming here for months to study for my licensing exam... EVERYONE here is a freakin' angel. So welcoming and upbeat. They know who I am and always have my same drink ready for me. it's boarderline a problem (reliant on coffee to survive rn) but also NO ONE DOES IT KIKE THEM! 10/10 x 1973738282 stars

Maeli S.

everything is a 5/5!! i love maddy!! and duval! and jane!! everyone is awesome here i love this starbucks!! yes shouting is necessary. great service great drinks great ambiance! always timely and sweet love you guys

Lola Kittinger

I don't think I've ever received such an amazing customer service this Starbucks was so nice and welcoming thank you so much to the morning staff for making my visit great

Bailey

Coffee is great!

Tuesday A.

This place is truly wonderful, the staff are so KindSpecial shout of to Mr. Duval!! ヾ()ノ" made the experience kind, fast and efficient! A big thumbs up to this store!

Sabrina Heyden

The service here is stellar. Everyone is friendly and they make you feel welcome PLUS they make a good cup of coffee!!!

Atmosphere: 5

Food: 5

Service: 5

Joseph Curatolo

The Barista served me a cold pour over coffe , that was suppose to be hot .Never apologized or offered to fix it .One of the counter ladies that is very nice and professional offered to have them fix it.I had already waited 20 minutes for a drink that was supposed to be 10 minsI said no thank you.She attempt to refund my money put I paid with my rewards.So I am out of luck.This store is the worst Starbucks post COVID . I am a local so every several months I will give it a try ..It's a hit and miss .The staff is almost never pleasant very unprofessional.This time I will not be back .

Juan O.

Waited 15 minutes when there was no one else waiting to get my order wrong and whatever i got was disgusting. Making a Frappuccino is not that hard. Please learn.

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