I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests.
We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long.
It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant
Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers
However staff was really nice and apologetic but not their mistake
Flores Ivan
la comida 10/10 te atienden muy bien
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Cassandra Marie Elsasser
We got Wing-stop and there was hair in my fries.!!! Never again !!
SuziQ7979
I've been meaning to leave this for awhile now and tonight reminded I had to finally leave a review! The food is always amazing, but extra amazing when the tall, blond and beyond kind young man Dylan is working. I don't know why it is, but when he's working my visit is ALWAYS extra special! I don't know who trained or who raised Dylan, but amazing jobs to them also!! 👏 👍
Atmosphere: 5
Food: 5
Service: 5
Tomas Sabljov
Big portions and good food
Atmosphere: 2
Food: 4
Service: 5
L Young
Ordered for delivery, got my order only to see they forgot an item. Called and the employee says oh yeah I know it was left off then laughed then proceeded to tell me I can either come pick it up or get it another day... Now why in the world did I pay for delivery only to have to come and pick up my missing item??? I go pick up my item and not that I expected anything free, but they sure didn't offer either for MY time that I paid for.. Only thing I got was - do you want pickles on your sandwich? Does it come with it if so then yes! I don't think I will go back to this location again.. Been to then one in Menifee a few times, looks a lot cleaner then Temecula location .. I'll see about going to the new location closer to my house once it opens. Food was OK.. Wouldn't know if it was good it was cold by the time I got to eat it since I had to go get my missing item smh
nessa a
First time ordering here so i did it online to avoid wait times but when we got there they still didn’t have our order ready and we had to wait 10-15mins.. when they gave us the order the guy handing it to us listed everything that was in the bag so we trusted that it was all there but when we got home the entree wasn’t even in there.. so I just got a drink and fries for lunch from the combo. After calling to try to talk to the manger to fix this the employee who answered told us the manager was too busy to come to the phone and would call us back, its been a few days now and they never reached out so it’s safe to say we will not be coming back as this location does not care about wasting your time and money.
Atmosphere: 1
Food: 1
Service: 1
Joe Leigh
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down.
Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being.
This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it?
I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food.
DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt.
Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me.
You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice.
I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word.
I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
ida vallez
First of all the food was not ready at the promised time. 30 minutes to be exact, but the bigger issue was food safety. Happy the food was not for me. Anyway, as I waited, I got to watch cases of chicken parts defrost on the dirty floor by the trash can. Ew. The bottom box was out so long it already thawed enough to sweat through the cardboard. Food safety is not a priority.
Atmosphere: 1
Food: 1
Service: 1
A. Miller
Food was good but bread for the sandwich tasted a bit stale. The biggest problem was that we wait 30+ minutes for our food with no knowledge of the wait time. We were on our lunch break so our management wasn’t too happy. A heads up on the wait time would’ve been nice.
Atmosphere: 3
Food: 4
Service: 3
Red Haze
I used the restroom doing Uber eats and they literally yelled get out don't come here again in front of a family eating so I flipped the worker off as I left and he went out to chase me and start yelling this is my restaurant don't come here when I was already across the street telling me to move like the nextdoor place was also part of the restaurant I stood my ground he got so mad still by far the worst food experience ever almost had to beat up your employee
Atmosphere: 1
Food: 1
Service: 1
Dave D
Their chicken and fries are soooo good and so many sauces and flavors to choose from.
I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests. We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long. It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers However staff was really nice and apologetic but not their mistake
la comida 10/10 te atienden muy bien
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
We got Wing-stop and there was hair in my fries.!!! Never again !!
I've been meaning to leave this for awhile now and tonight reminded I had to finally leave a review! The food is always amazing, but extra amazing when the tall, blond and beyond kind young man Dylan is working. I don't know why it is, but when he's working my visit is ALWAYS extra special! I don't know who trained or who raised Dylan, but amazing jobs to them also!! 👏 👍
Atmosphere: 5
Food: 5
Service: 5
Big portions and good food
Atmosphere: 2
Food: 4
Service: 5
Ordered for delivery, got my order only to see they forgot an item. Called and the employee says oh yeah I know it was left off then laughed then proceeded to tell me I can either come pick it up or get it another day... Now why in the world did I pay for delivery only to have to come and pick up my missing item??? I go pick up my item and not that I expected anything free, but they sure didn't offer either for MY time that I paid for.. Only thing I got was - do you want pickles on your sandwich? Does it come with it if so then yes! I don't think I will go back to this location again.. Been to then one in Menifee a few times, looks a lot cleaner then Temecula location .. I'll see about going to the new location closer to my house once it opens. Food was OK.. Wouldn't know if it was good it was cold by the time I got to eat it since I had to go get my missing item smh
First time ordering here so i did it online to avoid wait times but when we got there they still didn’t have our order ready and we had to wait 10-15mins.. when they gave us the order the guy handing it to us listed everything that was in the bag so we trusted that it was all there but when we got home the entree wasn’t even in there.. so I just got a drink and fries for lunch from the combo. After calling to try to talk to the manger to fix this the employee who answered told us the manager was too busy to come to the phone and would call us back, its been a few days now and they never reached out so it’s safe to say we will not be coming back as this location does not care about wasting your time and money.
Atmosphere: 1
Food: 1
Service: 1
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down. Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Restaurantji Recommends
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being. This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it? I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food. DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt. Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me. You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice. I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word. I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
First of all the food was not ready at the promised time. 30 minutes to be exact, but the bigger issue was food safety. Happy the food was not for me. Anyway, as I waited, I got to watch cases of chicken parts defrost on the dirty floor by the trash can. Ew. The bottom box was out so long it already thawed enough to sweat through the cardboard. Food safety is not a priority.
Atmosphere: 1
Food: 1
Service: 1
Food was good but bread for the sandwich tasted a bit stale. The biggest problem was that we wait 30+ minutes for our food with no knowledge of the wait time. We were on our lunch break so our management wasn’t too happy. A heads up on the wait time would’ve been nice.
Atmosphere: 3
Food: 4
Service: 3
I used the restroom doing Uber eats and they literally yelled get out don't come here again in front of a family eating so I flipped the worker off as I left and he went out to chase me and start yelling this is my restaurant don't come here when I was already across the street telling me to move like the nextdoor place was also part of the restaurant I stood my ground he got so mad still by far the worst food experience ever almost had to beat up your employee
Atmosphere: 1
Food: 1
Service: 1
Their chicken and fries are soooo good and so many sauces and flavors to choose from.
Loading...