Baskin-Robbins

Everything was great except for one thing… THE HEAT. It was swelteringly hot inside when it was cold outside! Never been somewhere that has been so hot. It was like 20 degrees hotter inside than outside. Fortunately the ice cream was cold. The employee (bless his heart) was incredibly nice and helpful. When we asked about the heat he said “we’re not allowed to turn on the a/c”. It’s seriously not okay to have any employee work in that type of condition and it makes it un enjoyable for the customer.

Atmosphere: 1

Food: 5

Service: 5

Basically, daughter's 15th Bday. She wanted a Baskin Robbins cake. We have been coming here for years for cakes, ice cream and polar pizzas (my favorite)...Never an issue. The atmosphere was hot and sweaty as they do not seem to know how to use the AC. So we got the cake same evening as the party and placed the cake in the freezer. Once ready to serve (Same night), we defrosted for 20-30 mins as instructed. No one could eat the cake. The icing literally tasted like a band aid. Yes, I have tasted band aids on my fingers in the past....haven't you? :) We had no idea what could have done this. We retained the (about) half of the cake that was not cut and distributed, as the cut pieces were tossed by each person due to the taste of the icing. Called the owner 5 days later....life got in the way for more immediate call. The owner stated that we should have come in the same day. The birthday party was in the evening and the owner was already leaving when we picked up the cake. We told her that we still had the cake if she wanted to taste the icing :), She stated that although we told her how we handled the cake that she could not verify that we were telling the truth. She didn't say it exactly that way, but that's what it 'boiled down to.' She would not refund, which was fine. We really figured that it was an isolated incident and just wanted the $54 credit to buy a couple of...you guessed it, Polar Pizzas! She instead offered a 20% off coupon.
The cake compromised my daughter's BDAY, but moreover, this small business owner needs to realize that a refund or a full value coupon was a way to keep business. We are not going to claim the offered coupon...it's an insult. We are not going to return, not because of the bad cake, but because of the poor customer service that resulted when we called with a legitimate complaint. We told a friend who was having a kid's Bday 4 days later who also frequents this location and her daughter also wanted a BR cake and she went to a different Baskin Robbins as a result. Business owner.....please think about this...a full refund or coupon would have kept our business, our friend's business and a review would never have been posted. And by the way....I never give negative reviews, ever. But it was the implication that we were lying about how the cake was handled or stored that got to me.

Atmosphere: 2

Food: 1

Service: 3

So hot inside the place that it's unbearable and the ice cream isn't frozen as you can see in the picture.

Atmosphere: 1

Food: 2

Service: 5

Please put your a/c on. We went in for ice cream on a hot day and it was uncomfortably hot in the shop. We asked for ac and the girl said "I can't". Come on Owner. At least set it on 72.

Atmosphere: 1

Food: 5

Service: 5

Don’t bother

Atmosphere: 1

Food: 1

Service: 1

Don’t bother

Atmosphere: 1

Food: 1

Service: 1

Little chubby girl was lagging it with the service & when she finally got to me I sensed attitude the whole

Atmosphere: 1

Food: 1

Service: 1

I was so excited to hear that this Baskin Robbins was reopening, so I took my kids to the grand reopening and it was everything I wanted. First off, they had $.31 ice cream scoops and special activities like a DJ and prize wheel. Those were fun, but the main star was still the ice cream. There are many ice cream shops out there, but Baskin-Robbins has mastered the art of combining flavors. It's like you can taste one of the flavors and automatically know where it comes from. That is especially true for their peanut butter chocolate ice cream. With huge gobs of peanut butter in a creamy chocolate ice cream base, there's nothing like it.The store itself is pretty basic, with a few tables and chairs, but the two cases of ice cream flavors really stand out. In addition, they also serve ice cream cakes and ice cream clowns, that are always fun. The staff is very friendly and will allow you to taste as many different flavors as you'd like.If you have not visited Baskin-Robbins in a while, make any excuse to go again. You will not regret it.

Atmosphere: 3

Food: 5

Service: 5

Went tonight for the opening special two scoop sundae, one poor girl working by herself non stop stream of people, she had no time to restock anything, out of nuts and hot fudge. Store trash over flowing felt so bad for her left alone like that.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Sandwich Ice Cream

I came here 20 minutes before the closing, and i see the 2 workers just chatting in the back. So i walk in there, and their ice cream is still open, but they had the audacity to say that they were closed. The ice cream was still opened, but they told me to leave. Before i left i said it wasnt even closing time. I waited in the car, and i see them laugh about it. Then they notice me, and decide to fake cleaning up. Worst service crew ever, choosing not to serve people just because they dont feel like doing their job.

I just love it!!!

I came here 20 minutes before the closing, and i see the 2 workers just chatting in the back. So i walk in there, and their ice cream is still open, but they had the audacity to say that they were closed. The ice cream was still opened, but they told me to leave. Before i left i said it wasnt even closing time. I waited in the car, and i see them laugh about it. Then they notice me, and decide to fake cleaning up. Worst service crew ever, choosing not to serve people just because they dont feel like doing their job.

There's one poor kid working the counter and there's a line of 10 people. Seems like this place is poorly managed.

Great ice cream food and customer service and they are really freindly to you and your family and friends!

There's one poor kid working the counter and there's a line of 10 people. Seems like this place is poorly managed.