Baskin-Robbins

This review is not necessarily for this store in particular (it's just the closest one to my house, the service is always great) - it is more for the corporate brand as a whole "Baskin Robins"

The last two visits we've had have been extremely disappointing in terms of where the brand is headed: PLASTIC

With everything going on today, this company is seemingly making the switch to "everything is now plastic", it is disgusting and I don't understand it. The spoons are made so poorly there are literal shavings of plastic peeling off and mixing in with the icecream that we all are eating. It is shocking!

And now today I discover that the paper cups have been replaced with PLASTIC!!!! Not to mention, my plastic cup was cracked and leaked all over me, which has never happened with the paper cups!

This is the most appalling progression I've witnessed a company take and I will not be able to support them any longer.

Atmosphere: 2

Food: 4

Service: 5

I stopped in with my grandson not too long ago and all the front lights were off I thought they were closed there was napkin trash by the register when you walk in this place used to be so welcoming and pretty now it’s just accumulating dirt & dust not to mention the AC is never on they said the lights are off to prevent more heat ? Never coming back

Atmosphere: 1

Food: 1

Service: 1

Never order a birthday cake here! I pre-ordered a Peppa Pig birthday cake (3 weeks in advance), and 20 minutes before my daughter's birthday party, upon pick-up, they told me they didn't have it (the Peppa figurines never arrived). So frustrating! And as a replacement, they did a horrible job writing the letters. The owner was unapologetic. what a terrible experience!

One of the rare places to get frozen chocolate bananas. Not all locations have them. This one on t.o. Blvd usually does. Love them.

Atmosphere: 5

Food: 5

Service: 5

Not sure why owner wants to save on electricity, and sacrifice the quality of Ice Cream. The AC is not working at the store and it’s 105 degrees outside.

Atmosphere: 1

Food: 1

Service: 1

Been coming in for years, but we won’t be back after today. The employee today (Sean/Shaun) was incredibly rude and disrespectful. Something was made wrong and we asked for a new one, but were refused flat out. It had not been consumed. He would not give a refund either. I have never seen someone get off on that small of an amount of power. Pretty sad. Stay away from this location.

Atmosphere: 1

Food: 5

Service: 1

Excellent service from Samantha. She was polite and fast paced. The store however, was way to hot to eat comfortably. I don’t get how she can work in that environment. My ice cream was melting way to fast and I was almost sweating.

Atmosphere: 1

Food: 4

Service: 5

Recommended dishes: Choc Chip Cookie Dough

The place is goodBut website says closed at 10 pm they don have nothing on the windows saying otherwise two workers and store close got here at 9:40 20 minutes b4 closing timeNot coming back here again

Got a nice birthday cake for my niece, and the staff kindly on the spot wrote a beautiful happy birthday for me!

Love the ice cream, service was great. A little pricey but worth it!

The absolute bestest ice cream ever. My first time eating at a b&r was 50 or so years ago. I used to get a free birthday ice cream as a kid. I would always be excited the closer my birthday would get knowing what my birthday dessert would be. Yummy. Back then my fave was chocolate. Today it's chocolate mousse royale. Delicious.

Nice place. I will come again.

Had to have nmy favorite, Peanut butter and Chocolate. The Young servers were cute and efficient. Very clean store!

Great shakes!

Went to buy gift cards which I couldn't find in other stores.