Cafe Rio Fresh Modern Mexican

I've been here dozens of times and it's always great. Love Cafe Rio and the menu selection. The staff is great and the restaurant is clean. This one has a nice outdoor seating area next to a fountain as well.

Atmosphere: 5

Food: 5

Service: 5

They met my vegan request without hesitation

Atmosphere: 5

Food: 5

Service: 5

Doris has OUTSTANDING customer service!! We traveled from across the country and this is one of our favorite spots! Thank you for delicious food and wonderful service!

Atmosphere: 5

Food: 5

Service: 5

They couldn’t make a burrito that would stay together. Picked up and feel apart, three times in a row.

Food was good though.

Atmosphere: 5

Food: 4

Service: 5

I ordered the nachos with shredded chicken, my husband ordered a burrito with barbacoa.

Large nacho portion & meat had a nice flavor. Burrito fell apart as soon as he picked it up and they had to re-wrap it not once but 2x and it was still not wrapped properly.

2 entrees, 2 fountain drinks, and a bag of chips = $40 holy crap.

No clear signage on where to start to order.
All of the staff saw us walk towards the register and not one person told us to order where we were supposed to order. Someone else that came in after me, beat me to the spot. I asked the girl at the register who was wearing clear rimmed glasses if that person would be helped ahead of me and she said, “I don’t know” and walked away. I was told the two taco combo with beans rice and a drink was $6 but I was charged $8.99. No clear signage that carne asada is $1.98 more. I was not told that the 2 ounce House Dressing was going to cost extra before I ordered it. I was charged $1.38 for it. To top it all off, I fat fingered the tip option and accidentally approved a 10% tip that they clearly did not deserve. I wanted to pull my hair out. I will definitely not be returning.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito

Nice staff, clean, and food was good. A lot like Chipotle but the beans at this place are much better but i prefer the rice at Chipotle. Still good though. Restroom is pretty decent. I would come back. Plenty of parking.

Atmosphere: 4

Food: 4

Service: 5

Have been a customer for many years, from Lake Forest to Thousand Oaks, California. My wife and I always look for you.

Atmosphere: 5

Food: 5

Service: 5

Staff always friendly and provide excellent service. Thank You

Atmosphere: 5

Food: 5

Service: 5

very friendly to my religious beliefs

Atmosphere: 5

Food: 5

Service: 5

Cafe Rio is my go to when I am in Thousand Oaks. It is comfort food for me. Everythibg is fresh and made in front of you.. their salad is a must try!

Atmosphere: 5

Food: 5

Service: 5

I love Cafe Rio. I came to the Thousand Oaks location on Moorpark Road. There food is great and better than Chipotle. The staff is very kind and professional. My only issue is that the mens restroom was disgusting. It looks like they haven't cleaned the restroom in over a week. Also the outside tables were disgusting as well. Trash, food, under the tables which of course attracts flies and bugs.

Atmosphere: 2

Food: 5

Service: 5

I love this place. I was saddened when the location on Fallbrook closed. My favorite meal is the Nachos. Soft and Crispy chips, loaded with cheese and delicious topping

Atmosphere: 5

Food: 5

Service: 5

Best Mexican fast food available anywhere! The customer service you receive is beyond expectation. Very fresh and healthy food menu.

Atmosphere: 5

Food: 5

Service: 5

Do not eat the Barbacoa!!! Gave me the tummy troubles (if you catch my drift)
Burrito fell apart the minute I picked it up.
So much grease and liquid from the beans.
They really should do a better job for $15 burritos

Atmosphere: 3

Food: 1

Service: 2