Beware of a potential bait and switch if you are using the Newbury Park Panther Card.
We purchased the NPHS Football fundraiser card at the beginning of the school year, with the card explicitly stating an expiration date of July 21, 2025. Today, this McDonalds refused to honor the discount card, with an employee stating that the new owner will not accept it. We consider this to be a poor business practice as it forsakes a contract that was made between McDonalds, Newbury Park High School Football, and contributors to the football program.
When combined with an exclusively self service lobby, we feel that this McDonalds store does not want to honor or participate with the community, and is willing to betray existing customers. Consequently we will no longer be visiting this franchise, and are dissuaded from vising McDonalds in general as clearly corporate is allowing for this betrayal of the community, and the terms made with a fundraising program.
We chose to rate the service 2 stars to reflect the professionalism of the employee who informed us, with us commenting here that the otherwise one star rating is reflective of the owners and not the employee we engaged today.
Atmosphere: 1
Service: 2
J Oh
Everything was fine —-UNTIL —-I found out it was a McMarro owned McDonald’s.. smh.. Which means —There aren’t ANY Free refills on drinks.. ( This family name is ALL ABOUT THE MONEY.. And Them which I get.. Soo w that I won’t be back -/I’ll look for another place to eat .. And there’s several other options close by
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac
Gary M
I don't understand how they can arbitrarily decide to stop accepting Panther cards even though they don't expire until the end of July. I ended up canceling my order. Never really a huge fan and now don't see any reason to go there.
Service: 1
Mike Reinboth
Consistently missing items every time I use the drive through. Would suggest going anywhere else.
Atmosphere: 3
Food: 3
Service: 1
AnnMarie
The young man working the registerless counter was very nice and respectful. However, it’s amazing I have to place my order and do the work of what cashiers use to do. I went in to use the bathroom and it looked as though someone exploded in there and it wasn’t cleaned. When I tried washing my hands there was no soap or hand sanitizer. Just gross!
Atmosphere: 2
Food: 3
Service: 2
David Chaidez
This is the slowest McDonald’s I have ever been to. Been waiting for 20 minutes (so far) just to place an order through the drive thru. We were stopped in the same spot for 15 minutes with no sign of movement. Finally got to the window and the person working there kept checking his phone, which was in his pocket, causing me to repeat myself a couple times. Extremely frustrating experience.
Service: 1
Hernan Javalois
Terrible service, the burrito is very cold, the bathroom is very dirty and the treatment of the employees is very bad. If I could give zero stars I would.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Robert Cohen
They did not want my money. Insisted I use the kiosk. Would not take my order or cash at counter. I am an elderly veteran and asked for assistance and was refused.
Atmosphere: 1
Service: 1
Abel Pineda
Excellent service on the drive tour, the service is very good now
Horrible food everything cold got a # 1 sold hash browns and cold sandwich cheese and bacon cold just got worse t Now you can't order from people just a computer the the worker has to come help my one place and pay a another one this place is horrible I'm over it going somewhere else now lost a customer of 40 years
Roberto Yanez
I found a dead fly in my orange juice. Workers want their pay increases but they don't want to deserve it. What a shame and disgrace. I'm not angry but disappointed.
Atmosphere: 2
Food: 2
Service: 1
Lucy Oppenheimer
hair in food didnt answer my complaint and didnt answer the c
Atmosphere: 1
Food: 1
Service: 1
Kevin Taylor
The new coffee cups leak
Geok Hui Koh
Fun people work here, best guys took our order and pickup as well.
Good service
Beware of a potential bait and switch if you are using the Newbury Park Panther Card.
We purchased the NPHS Football fundraiser card at the beginning of the school year, with the card explicitly stating an expiration date of July 21, 2025. Today, this McDonalds refused to honor the discount card, with an employee stating that the new owner will not accept it. We consider this to be a poor business practice as it forsakes a contract that was made between McDonalds, Newbury Park High School Football, and contributors to the football program.
When combined with an exclusively self service lobby, we feel that this McDonalds store does not want to honor or participate with the community, and is willing to betray existing customers. Consequently we will no longer be visiting this franchise, and are dissuaded from vising McDonalds in general as clearly corporate is allowing for this betrayal of the community, and the terms made with a fundraising program.
We chose to rate the service 2 stars to reflect the professionalism of the employee who informed us, with us commenting here that the otherwise one star rating is reflective of the owners and not the employee we engaged today.
Atmosphere: 1
Service: 2
Everything was fine —-UNTIL —-I found out it was a McMarro owned McDonald’s.. smh.. Which means —There aren’t ANY Free refills on drinks.. ( This family name is ALL ABOUT THE MONEY.. And Them which I get.. Soo w that I won’t be back -/I’ll look for another place to eat .. And there’s several other options close by
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac
I don't understand how they can arbitrarily decide to stop accepting Panther cards even though they don't expire until the end of July. I ended up canceling my order. Never really a huge fan and now don't see any reason to go there.
Service: 1
Consistently missing items every time I use the drive through. Would suggest going anywhere else.
Atmosphere: 3
Food: 3
Service: 1
The young man working the registerless counter was very nice and respectful. However, it’s amazing I have to place my order and do the work of what cashiers use to do. I went in to use the bathroom and it looked as though someone exploded in there and it wasn’t cleaned. When I tried washing my hands there was no soap or hand sanitizer. Just gross!
Atmosphere: 2
Food: 3
Service: 2
This is the slowest McDonald’s I have ever been to. Been waiting for 20 minutes (so far) just to place an order through the drive thru. We were stopped in the same spot for 15 minutes with no sign of movement. Finally got to the window and the person working there kept checking his phone, which was in his pocket, causing me to repeat myself a couple times. Extremely frustrating experience.
Service: 1
Terrible service, the burrito is very cold, the bathroom is very dirty and the treatment of the employees is very bad. If I could give zero stars I would.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
They did not want my money. Insisted I use the kiosk. Would not take my order or cash at counter. I am an elderly veteran and asked for assistance and was refused.
Atmosphere: 1
Service: 1
Excellent service on the drive tour, the service is very good now
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible food everything cold got a # 1 sold hash browns and cold sandwich cheese and bacon cold just got worse t
Now you can't order from people just a computer the the worker has to come help my one place and pay a another one this place is horrible I'm over it going somewhere else now lost a customer of 40 years
I found a dead fly in my orange juice. Workers want their pay increases but they don't want to deserve it. What a shame and disgrace. I'm not angry but disappointed.
Atmosphere: 2
Food: 2
Service: 1
hair in food didnt answer my complaint and didnt answer the c
Atmosphere: 1
Food: 1
Service: 1
The new coffee cups leak
Fun people work here, best guys took our order and pickup as well.
Atmosphere: 5
Food: 5
Service: 5
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