Shake Shack Westlake Village
120 Promenade Way Suite A, Thousand Oaks
(805) 309-5941
Recent Reviews
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Too expensive for what I got , 2 burgers 1 fries 1 coke
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Hamburger, Fries, Cheese Fries
The place was dirty, and the hamburger doesn't live up to the expectations 5/10
Atmosphere: 3
Food: 3
Service: 5
I love that YELP asks if I would recommend a business. The reason I said "no" is because there are so many other burger places that are so much better. I gave it 3 stars because we're not allowed 2.5. First, the app is easy to use. Second, the French fries are very good. I requested no salt, and they still were very flavorful. I happen to think crinkle cut fries are the best. Third, the location is clean, and the service is efficient. For those reasons, 2.5/3 stars would be sufficient. It's a burger joint, so if that burger had been good, then they would have earned 5 stars. I got a ShackBurger single (comes with cheese, tomato, lettuce and shack sauce) to which I added pickle, on a toasted potato bun ($7.99) That pickle was the star of the show. The potato bun bottom was soggy, the meat was flavorless, it had one bun size piece of outer leaf (green leaf or romaine maybe?) lettuce that had no crunch or texture. I barely noticed it was there. It looked to be roma tomatoes (judging by the shape) 2 slices that were on the smaller side. I added 2 slices of what was such a great crunchy, thick sliced kosher dill pickle. It really was a great pickle. The shack sauce was underwhelming. I ordered fries, no salt ($4.99), and they were very good. I came on the off hour apparently because the place was dead. Usually this location is very busy though when I've seen it during dinner or lunch rush. Obviously, people like it. I can only speak on what I purchased. Their menu does have several other burger choices. I encourage you to make up your own mind and give it a try. But for me, this was and one and done.... unless, of course, I come back for the fries and a side of pickles, and maybe I should try a shake since it's in their name. Haha. For me though, there are too many other burger choices in my area that really hit the bullseye much better on all levels.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Fries
I ordered 4 shackburgers with 2 side orders of fries. Burgers were fine but for fries over $5 an order, one expects warm/ hot & enough quantity. I also requested no salt, but one of them had salt on it. This was a take out order so it wasn't worth it to contact the store about it.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Shackburger
Great burger
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Shackburger
Tell me why the employees had no common sense to make my order right. I qualified for the burger blitz deal and redeemed it online only for them to not get me my burger. And on top of that, they just tell me the deal will still be there tomorrow. Why would I come back after that?
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery and they didn't send me my burger so I paid delivery fees and tip and waited almost an hour for overpriced fries
Atmosphere: 1
Food: 1
Service: 1
Servers were very nice with a quality amount of fried which tasted good with good seasoning but I am vegan and had to get the vegan burger which means I had to get the gluten-free, but which came with a patty with very little seasoning, and the tiniest patty I’ve ever seen, which fit in like a 4 inch bag and the bread dissolved in my mouth, and I couldn’t taste anything, except for the bread it did not fill me up and was definitely not worth $20. The servers were nice though, and helped me with The service and the questions I had.
Dietary restrictions: Was vegan, and only was able to have one thing
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Fries
Always love Shake Shack and this mall is real nice too!
Atmosphere: 5
Food: 5
Service: 5
Truffle burger was the best I’ve ever had!
Truffle sauce was to die for!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Restaurantji Recommends
Great spot tried their bacon and avocado burger might need two if you're hungry but this was my first time there and still figuring the menu out
Atmosphere: 5
Food: 5
Service: 5
Parking: Horrible parking. Don't give if you are handicapped.
Wheelchair accessibility: This place is not handicap accessible. Rolling my wheels across the fake cobble stone brick parking lot was near impossible. With ho handicap parking anywhere near the door.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Hamburger, Fries
One of the best hamburgers I've tried and excellent service everyone is very friendly the place is very calm I love it! Congratulations to the workers, they make that place awesome! 10/10
Atmosphere: 5
Food: 5
Service: 5
Excellent place to eat. It's not heavy food but the flavor is what will keep you coming back.
Parking is a hassle but that's not new for Westlake.
If you haven't tried it yet, you're welcome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Frozen Custard, Veggie Burger, Shack Stack Burger, Spicy Fries, Burger, Hot Dog, Bacon Cheese Fries, Fries, Grilled Cheese, Roadside Double, Cheese Fries, Bacon Cheeseburger
Love their smash burgers and their fries are pretty great as well
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