Today in March 18, 2025 we went to go pick up our mobile order this late afternoon for our dealership and we experienced the WORST CUSTOMER SERVICE. One of our drinks was accidently ordered wrong, instead of it being a Frappuccino it was ordered as Iced Chai. We asked the Barista if we could change it to a Frappuccino and with her snarky attitude she said yes, but there would be an uncharged and we said that was fine. Then she went on to say with her attitude that she would have to throw the other one away. Well ok, but we didn't need to know that. We get to the window and she's staring at with a horrible look of dislike and like we did something wrong to get but asked to modify a drink. Then I simply asked her how long she worked there and what her name was and is Samantha she replied with the continued horrible customer service she gave us at the speaker and it stayed into her saying she'd been there 7 years and with a response of ignorant entitlement. We've never seen her or her attitude there before and we do plenty of coffee runs for our dealership to the Starbucks down the street from us. We're about customer service and she is not customer service oriented. She needs help with how to treat customers on a daily. I can imagine how she treats the employees around her.
Atmosphere: 1
Food: 1
Service: 1
santanalikesbanana
I will take legal actions against this place! I would not recommend going to this Starbucks. Mentally disabled people will be treated really badly and will get kicked out if not ordering anything in five minutes. I have never in my life experienced that you will get kicked out after sitting for five minutes in general before ordering but being obviously mentally disabled and getting kicked out before even having the chance to order anything, is just beyond me. Starbucks always talks about their all inclusive for every gender and every person of color and everyone in general, but that does not look like that!!! Shame on you guys for treating people that obviously need time and help like this.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Plotkin
**Scam gift card, warning!**Do not purchase your gift cards at this location. On 12/10 I purchased five $50 gift cards as Christmas gifts. Of the five cards three of them showed up as a zero balance when activated. Very frustrating the store could do absolutely nothing about it. I phoned customer service who were able to give a history of the card use. Two of the cards were actually activated before I even purchased them. The full amount was wiped out about a week after I purchased them,in Corona Del Mar. The third card also activated 12/6, prior to the purchase date and was wiped out in full as well, in Riverside. None of these cards had left my possession as they were Christmas gifts, A case was opened which is under review and I am awaiting their decision. Terrible! As was the customer service. Buy your gift cards elsewhere!! Follow up: Starbucks can’t do anything about it. I have to dispute it with my bank : (
Atmosphere: 1
Service: 1
Mark
Espresso shots taste like burnt coffee. Coffee quality is questionable. Customer service undriendly. Prices very high. Value very low.
Richard Kirby
It is Starbucks, standard quick service, and good coffee. It is an excellent place to take a break while getting your car serviced across the street at Ken's Quality Automotive Service.
Atmosphere: 4
Food: 4
Service: 4
Blanca Marin
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Annette Wagner
This Starbucks makes my drink wrong every time. I ask for no vanilla and only 1 pump of caramel in my salted caramel cream cold brew. Every time, I receive a drink that is extremely sweet, and sometimes not even salted.
Today was the fourth time they made it wrong, despite the sticker on the cup accurately reflecting what I asked for. I order it the same way at other Starbucks and they do it correctly.
Love all the people that work so hard and try to please their customers.
Atmosphere: 5
Food: 5
Service: 5
Mark Comito
It’s Starbucks
Gabby M
They ate really nice there and have amazing drinks and lots of options
Atmosphere: 5
Food: 5
Service: 5
Georgina Corkett
Like most Starbucks... overpriced, servers are efficient but not the most friendly. Great place to do work. The parking is very limited at this location.
Atmosphere: 5
Food: 4
Service: 4
C M
Window worker 1/3 12:41 - we asked if we can get the foam replaced with more nitro cold brew - it’s normally filled to the top. The worker responded with “oh it’s because it’s nitro -it always comes out like that…I can put it in a bigger cup if you want?” Did not offer to fill our ordered size up.A bigger cup doesn’t fix the issue of lack of standardization. If you’re paying for the cup size you should get what you paid for. I’ll go out of my way to drive to a different Starbucks.
Today in March 18, 2025 we went to go pick up our mobile order this late afternoon for our dealership and we experienced the WORST CUSTOMER SERVICE. One of our drinks was accidently ordered wrong, instead of it being a Frappuccino it was ordered as Iced Chai. We asked the Barista if we could change it to a Frappuccino and with her snarky attitude she said yes, but there would be an uncharged and we said that was fine. Then she went on to say with her attitude that she would have to throw the other one away. Well ok, but we didn't need to know that. We get to the window and she's staring at with a horrible look of dislike and like we did something wrong to get but asked to modify a drink. Then I simply asked her how long she worked there and what her name was and is Samantha she replied with the continued horrible customer service she gave us at the speaker and it stayed into her saying she'd been there 7 years and with a response of ignorant entitlement. We've never seen her or her attitude there before and we do plenty of coffee runs for our dealership to the Starbucks down the street from us.
We're about customer service and she is not customer service oriented. She needs help with how to treat customers on a daily. I can imagine how she treats the employees around her.
Atmosphere: 1
Food: 1
Service: 1
I will take legal actions against this place! I would not recommend going to this Starbucks.
Mentally disabled people will be treated really badly and will get kicked out if not ordering anything in five minutes.
I have never in my life experienced that you will get kicked out after sitting for five minutes in general before ordering but being obviously mentally disabled and getting kicked out before even having the chance to order anything, is just beyond me.
Starbucks always talks about their all inclusive for every gender and every person of color and everyone in general, but that does not look like that!!!
Shame on you guys for treating people that obviously need time and help like this.
Atmosphere: 1
Food: 1
Service: 1
**Scam gift card, warning!**Do not purchase your gift cards at this location. On 12/10 I purchased five $50 gift cards as Christmas gifts. Of the five cards three of them showed up as a zero balance when activated. Very frustrating the store could do absolutely nothing about it. I phoned customer service who were able to give a history of the card use. Two of the cards were actually activated before I even purchased them. The full amount was wiped out about a week after I purchased them,in Corona Del Mar. The third card also activated 12/6, prior to the purchase date and was wiped out in full as well, in Riverside. None of these cards had left my possession as they were Christmas gifts, A case was opened which is under review and I am awaiting their decision. Terrible! As was the customer service. Buy your gift cards elsewhere!!
Follow up: Starbucks can’t do anything about it. I have to dispute it with my bank : (
Atmosphere: 1
Service: 1
Espresso shots taste like burnt coffee. Coffee quality is questionable. Customer service undriendly. Prices very high. Value very low.
It is Starbucks, standard quick service, and good coffee. It is an excellent place to take a break while getting your car serviced across the street at Ken's Quality Automotive Service.
Atmosphere: 4
Food: 4
Service: 4
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
This Starbucks makes my drink wrong every time. I ask for no vanilla and only 1 pump of caramel in my salted caramel cream cold brew. Every time, I receive a drink that is extremely sweet, and sometimes not even salted.
Today was the fourth time they made it wrong, despite the sticker on the cup accurately reflecting what I asked for. I order it the same way at other Starbucks and they do it correctly.
Service: 1
Good place
Atmosphere: 5
Food: 5
Service: 5
Clean..friendly place.
Atmosphere: 5
Food: 5
Service: 5
Where?
My favorite dream drink comes alive
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love all the people that work so hard and try to please their customers.
Atmosphere: 5
Food: 5
Service: 5
It’s Starbucks
They ate really nice there and have amazing drinks and lots of options
Atmosphere: 5
Food: 5
Service: 5
Like most Starbucks... overpriced, servers are efficient but not the most friendly. Great place to do work. The parking is very limited at this location.
Atmosphere: 5
Food: 4
Service: 4
Window worker 1/3 12:41 - we asked if we can get the foam replaced with more nitro cold brew - it’s normally filled to the top. The worker responded with “oh it’s because it’s nitro -it always comes out like that…I can put it in a bigger cup if you want?” Did not offer to fill our ordered size up.A bigger cup doesn’t fix the issue of lack of standardization. If you’re paying for the cup size you should get what you paid for. I’ll go out of my way to drive to a different Starbucks.
Food: 1
Service: 1
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