I usually or almost never complaint about bad service, but the baristas at this location were so rude to my son and then to my self. They both had bad attitudes and appeared upset to be there. Long story short my son asked for a cup of water and they said they would give him one with a purchase of any item. I then asked if I can purchase the water and they said the water was complimentary but I needed to buy another item. The other barista stepped in and said u can buy something and and get the complimentary water. For a family of four that have been Starbucks customers for over 17 years and have never heard the new water policy or have never been treated in this manner by any baristas. I've always had a great experience and greeted with a smile.
True Tamplin
I asked for a water cup and was denied because I didn’t ask at the time of a purchase. I showed Jasmine the screenshot attached that shows I have made three purchases in the last three days and asked for an exception as a consistent customer and they still said no.
I understand people taking advantage of free water but this was poor Customer Service from the Starbucks corporation who provides itself on good customer service. Employees like Jasmine should be empowered to make exceptions to rules when their judgment says to do so.
Typically Starbucks is accommodating and has good customer service, but not this location.
Atmosphere: 1
Food: 1
Service: 1
Robert Gray
Super friendly staff and quick!!!
Atmosphere: 3
Food: 5
Service: 5
Arden Grant
The cashier girl, Messi, was totally great. Upbeat and super efficient. Nice to see someone with such great energy as well as work ethic. Hope to see her at this location again. Great employee!!
Atmosphere: 4
Food: 5
Service: 5
Marie Edwards
The service here was really bad. The cashier has an attitude. There scanner wasn’t scanning or working intermittently so she asked me scan the barcode myself and left. It took awhile before their scanner finally scanned the app on my phone.
Service: 2
Mik Trubia
Kind, friendly and hard working people!
Atmosphere: 5
Food: 5
Service: 5
Fabián Rojo
Bad experience. This guys was super nice with white peoples but with my people was rude. This guy didn't say thank you or something respectful.Racism alert ?
Atmosphere: 1
Food: 1
Service: 1
christopher arias
I ordered a mocha frap with a shot of expresso. It tasted nothing like a mocha frap, it literally tasted like pure dirt it was so bad I had to toss it out. I normally order from here because I work at the mall but this is def the last time I come
Atmosphere: 3
Food: 1
Service: 3
Dee Bee
Worst service ever bought 2 refreshments and it was basically water and I told them it taste like water and he said he couldn’t do anything about
Atmosphere: 1
Food: 1
Service: 1
Sebastian Zaremba
They serve the coffee a little bit too hot, but I admit it taste good.
This is an atrocious example of "Starbucks" - it has continually and repetitively gotten every, single, order, completely wrong. Add the ridiculous wait times and extreme understaffing and every time you will just ask yourself, "why?" - Avoid like the plague. Zero Stars.
Atmosphere: 1
Food: 1
Service: 1
Mayela Favacho
A classic
Atmosphere: 5
Food: 5
Service: 5
Allen Miller
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Ines Velasco
Delicious cafe
Atmosphere: 5
Food: 5
Service: 5
Mike Loosemore
I have not been here in a while, but one of the employees happens to be in one of my classes, and is one of the nicest and hardest-working individuals I know, so that in itself is why this place is worthy of 5
I usually or almost never complaint about bad service, but the baristas at this location were so rude to my son and then to my self. They both had bad attitudes and appeared upset to be there. Long story short my son asked for a cup of water and they said they would give him one with a purchase of any item. I then asked if I can purchase the water and they said the water was complimentary but I needed to buy another item. The other barista stepped in and said u can buy something and and get the complimentary water. For a family of four that have been Starbucks customers for over 17 years and have never heard the new water policy or have never been treated in this manner by any baristas. I've always had a great experience and greeted with a smile.
I asked for a water cup and was denied because I didn’t ask at the time of a purchase. I showed Jasmine the screenshot attached that shows I have made three purchases in the last three days and asked for an exception as a consistent customer and they still said no.
I understand people taking advantage of free water but this was poor Customer Service from the Starbucks corporation who provides itself on good customer service. Employees like Jasmine should be empowered to make exceptions to rules when their judgment says to do so.
Typically Starbucks is accommodating and has good customer service, but not this location.
Atmosphere: 1
Food: 1
Service: 1
Super friendly staff and quick!!!
Atmosphere: 3
Food: 5
Service: 5
The cashier girl, Messi, was totally great. Upbeat and super efficient. Nice to see someone with such great energy as well as work ethic. Hope to see her at this location again. Great employee!!
Atmosphere: 4
Food: 5
Service: 5
The service here was really bad. The cashier has an attitude. There scanner wasn’t scanning or working intermittently so she asked me scan the barcode myself and left. It took awhile before their scanner finally scanned the app on my phone.
Service: 2
Kind, friendly and hard working people!
Atmosphere: 5
Food: 5
Service: 5
Bad experience. This guys was super nice with white peoples but with my people was rude. This guy didn't say thank you or something respectful.Racism alert ?
Atmosphere: 1
Food: 1
Service: 1
I ordered a mocha frap with a shot of expresso. It tasted nothing like a mocha frap, it literally tasted like pure dirt it was so bad I had to toss it out. I normally order from here because I work at the mall but this is def the last time I come
Atmosphere: 3
Food: 1
Service: 3
Worst service ever bought 2 refreshments and it was basically water and I told them it taste like water and he said he couldn’t do anything about
Atmosphere: 1
Food: 1
Service: 1
They serve the coffee a little bit too hot, but I admit it taste good.
Restaurantji Recommends
This is an atrocious example of "Starbucks" - it has continually and repetitively gotten every, single, order, completely wrong. Add the ridiculous wait times and extreme understaffing and every time you will just ask yourself, "why?" - Avoid like the plague. Zero Stars.
Atmosphere: 1
Food: 1
Service: 1
A classic
Atmosphere: 5
Food: 5
Service: 5
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Delicious cafe
Atmosphere: 5
Food: 5
Service: 5
I have not been here in a while, but one of the employees happens to be in one of my classes, and is one of the nicest and hardest-working individuals I know, so that in itself is why this place is worthy of 5
Service: 5
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