First off I almost never do yelp reviews but this experience was so bad that I had to leave a review… also if I could leave 0 stars I would…I have been coming here for over 20 years and this place has really gone downhill, the food doesn’t taste like it used to and the customer service is absolutely absurd! The Cashier “Jasmine” dark hair,tattoos on arms,hands was very very rude. First off how are you guys gonna charge .10 a bag when the bowls alone are already 20 bucks now… also when I asked for a water for my 3 year old… she said “they don’t have any more and she doesn’t feel like making any more?!” What an incredibly rude thing to say to a paying customer. Pretty sure it is against California regulations to refuse water to someone and especially a customer. I urge management to realize how Their restaurant is being run… also I told the guy “light noodles” and this is what I got…terrible experience, me and my family of 5 will never be coming back here.
Atmosphere: 3
Food: 2
Service: 1
Rene Williams
Food is Fire 🔥
Atmosphere: 4
Food: 5
Service: 4
I-Lin L
I haven’t had Mongolian Wok in ages and decided to come for lunch today. I saw someone who packed their meat down in the bowl with a napkin, so I did the same to get more food in, lol. Having tried a lot of the food at the food court, I would say this is probably one of the best-tasting options. I like the variety and the food seems fresh. But although I asked for no spice, the food still had a kick because it was cooked on the same griddle that many people had spicy food on. This unfortunately made my meal too spicy to share with my toddler, so she only got a soft pretzel for lunch. :(
The prices are a bit high, but you get a lot of food, so next time I will probably share a meal with my dad instead of both of us having leftovers. It’s a bit salty, too…. But that’s kinda on par with restaurant food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bowl
S Gilbert
Dry tasteless noodles and meat for almost $20 a plate?? Waste of money. The long line misled me into thinking it was going to be good. It’s also very unsanitary to give everyone one prong to dig into every topping instead of separate prongs for each topping. Will never return. Lastly, the cashier should be able to speak English. I had a simple question (what’s the most popular meat item) and he literally couldn’t understand what I was asking.
Atmosphere: 2
Food: 1
Service: 1
Lily Johnson
Self serve, great food. I don't know why a lot of people are complaining about the service. It's literally located in a mall food court, the service of course is not going to be outstanding 100 stars. It's just pay for your food and move through the line. I always order the bowl and layer it with a lot of veggies. The food turns out spectacular, filled with flavor. Overall, a great option and to me, the only option whenever I visit the mall.
Atmosphere: 4
Food: 5
Service: 4
Asia Degrate
Horrible customer service and these people will not last long don’t spend your money here this place has gone down the drain and they price gouging on top of horrible attitude
Atmosphere: 2
Food: 3
Service: 1
A L
Spent $40 on food and they wanna charge 10 cents a bag they already making so much money, not only that they are rude as heck to my son who was asking a to go box and they straight up ignored him and had him back and forth and they wouldn't give him another bag because they wanted to charge super ridiculous!
Толмачёва Дарья
Good place!!!!
Atmosphere: 5
Food: 5
Service: 3
Mark Gonzales
This place has no shortage of customers (there’s often a long line), yet they’ve decided to start charging 0.11 cents for a plastic bag for to-go orders and leftovers. I understand moving the plastic bags behind the counter so people don’t use more than they need, but it was very frustrating to spend nearly $60 on lunch for 3 people and then get told at the end that I need to pay 11 cents for a plastic bag. Who even carries coins anymore? I stood there stunned, and thought maybe they just charge for non-customers, but they didn’t seem to care when I told them I ate there. I hope the 11 cents is worth creating a negative customer experience.
Bad customer service rude immigrants working here talking down on customers but I didn't let myself
Atmosphere: 1
Food: 1
Service: 1
Christopher M
Food is great but the cashiers always seem to be so unhappy. Also, charging a different/lesser price for cash payment shouldn't be a thing anymore.
Atmosphere: 3
Food: 3
Service: 3
Zorig Luvsan
Please please change foam food container!!! I don’t understand why they keep using this for hot food. Otherwise food is delicious.
ESGEE
Be careful !!Here, hot food is still served in Styrofoam containers, which are carcinogens. California is very strict about the environment, but it is difficult to understand that there are restaurants like this that still use Styrofoam containers, which are a carcinogen. You must be careful when putting hot food in a Styrofoam container because you can ingest the food and harmful substances together. I don't want to get cancer, so I never go to restaurants that use Styrofoam containers for hot food.Q:In California, is it okay for restaurants to serve hot food in Styrofoam containers?ChatGPT answer:As of my last update in January 2022, California has regulations restricting the use of Styrofoam containers due to environmental concerns. Restaurants are generally not allowed to serve hot food in Styrofoam containers. However, regulations can change, so it's best to check the current laws or guidelines to be sure.
Bad taste and quality of meat and toppings
Atmosphere: 2
Food: 1
Service: 1
First off I almost never do yelp reviews but this experience was so bad that I had to leave a review… also if I could leave 0 stars I would…I have been coming here for over 20 years and this place has really gone downhill, the food doesn’t taste like it used to and the customer service is absolutely absurd! The Cashier “Jasmine” dark hair,tattoos on arms,hands was very very rude. First off how are you guys gonna charge .10 a bag when the bowls alone are already 20 bucks now… also when I asked for a water for my 3 year old… she said “they don’t have any more and she doesn’t feel like making any more?!” What an incredibly rude thing to say to a paying customer. Pretty sure it is against California regulations to refuse water to someone and especially a customer. I urge management to realize how Their restaurant is being run… also I told the guy “light noodles” and this is what I got…terrible experience, me and my family of 5 will never be coming back here.
Atmosphere: 3
Food: 2
Service: 1
Food is Fire 🔥
Atmosphere: 4
Food: 5
Service: 4
I haven’t had Mongolian Wok in ages and decided to come for lunch today. I saw someone who packed their meat down in the bowl with a napkin, so I did the same to get more food in, lol. Having tried a lot of the food at the food court, I would say this is probably one of the best-tasting options. I like the variety and the food seems fresh. But although I asked for no spice, the food still had a kick because it was cooked on the same griddle that many people had spicy food on. This unfortunately made my meal too spicy to share with my toddler, so she only got a soft pretzel for lunch. :(
The prices are a bit high, but you get a lot of food, so next time I will probably share a meal with my dad instead of both of us having leftovers. It’s a bit salty, too…. But that’s kinda on par with restaurant food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bowl
Dry tasteless noodles and meat for almost $20 a plate?? Waste of money. The long line misled me into thinking it was going to be good. It’s also very unsanitary to give everyone one prong to dig into every topping instead of separate prongs for each topping. Will never return. Lastly, the cashier should be able to speak English. I had a simple question (what’s the most popular meat item) and he literally couldn’t understand what I was asking.
Atmosphere: 2
Food: 1
Service: 1
Self serve, great food. I don't know why a lot of people are complaining about the service. It's literally located in a mall food court, the service of course is not going to be outstanding 100 stars. It's just pay for your food and move through the line. I always order the bowl and layer it with a lot of veggies. The food turns out spectacular, filled with flavor. Overall, a great option and to me, the only option whenever I visit the mall.
Atmosphere: 4
Food: 5
Service: 4
Horrible customer service and these people will not last long don’t spend your money here this place has gone down the drain and they price gouging on top of horrible attitude
Atmosphere: 2
Food: 3
Service: 1
Spent $40 on food and they wanna charge 10 cents a bag they already making so much money, not only that they are rude as heck to my son who was asking a to go box and they straight up ignored him and had him back and forth and they wouldn't give him another bag because they wanted to charge super ridiculous!
Good place!!!!
Atmosphere: 5
Food: 5
Service: 3
This place has no shortage of customers (there’s often a long line), yet they’ve decided to start charging 0.11 cents for a plastic bag for to-go orders and leftovers. I understand moving the plastic bags behind the counter so people don’t use more than they need, but it was very frustrating to spend nearly $60 on lunch for 3 people and then get told at the end that I need to pay 11 cents for a plastic bag. Who even carries coins anymore? I stood there stunned, and thought maybe they just charge for non-customers, but they didn’t seem to care when I told them I ate there. I hope the 11 cents is worth creating a negative customer experience.
Food: 5
Service: 1
Restaurantji Recommends
Local experience for sure
Bad customer service rude immigrants working here talking down on customers but I didn't let myself
Atmosphere: 1
Food: 1
Service: 1
Food is great but the cashiers always seem to be so unhappy. Also, charging a different/lesser price for cash payment shouldn't be a thing anymore.
Atmosphere: 3
Food: 3
Service: 3
Please please change foam food container!!! I don’t understand why they keep using this for hot food. Otherwise food is delicious.
Be careful !!Here, hot food is still served in Styrofoam containers, which are carcinogens. California is very strict about the environment, but it is difficult to understand that there are restaurants like this that still use Styrofoam containers, which are a carcinogen. You must be careful when putting hot food in a Styrofoam container because you can ingest the food and harmful substances together. I don't want to get cancer, so I never go to restaurants that use Styrofoam containers for hot food.Q:In California, is it okay for restaurants to serve hot food in Styrofoam containers?ChatGPT answer:As of my last update in January 2022, California has regulations restricting the use of Styrofoam containers due to environmental concerns. Restaurants are generally not allowed to serve hot food in Styrofoam containers. However, regulations can change, so it's best to check the current laws or guidelines to be sure.
Atmosphere: 4
Food: 3
Service: 3
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