Kiehl's Since 1851

21540 Hawthorne Blvd Space 407, Torrance
(310) 370-1062

Recent Reviews

Ann N.

I am so excited to see my very favorite lotion on sale. The Christmas dual pack! At $110 dollars. This is a great deal because this will last me for a whole year!!! I tried to order this on line, but it was sold out!!! I call my usual location in Manhattan Beach, but no one picked up the phone.  I called this location and a wonderful sales girl by the name of Tomi, answered the phone. I told what was going on & she checked to see if they had this in stock! Not many she said, but she made it happen!!! I was able to purchase this over the phone to secure products!!!! She was so happy to set this up for me. She even looked up my account ( customers get product points) and found me!!!! The computer was slow but she was patient and the sale went through! She gave outstanding, award winner customer service!!! My new location to shop!!!! Visit Tomi for all your product needs! She's the Best!!!

Deeana G.

I needed samples to test before purchase and had a simple curbside pick up. The sales agent provided a friendly note as well.

Evelyn Y.

Hi kielhs my order has been completely canceled for the second time. Let me know the promotion exists. I am not sure how the ordering system works. It says all the reason that the order could be canceled. I don't see why the company creates promotion but delete orders. Unless it is limited promotion to achieve targeted sales. I heard of this before companies always cancel promotion orders. I didn't even receive one it's started in May and it's the end off July. I didn't receive any product. It takes my time to place orders as well. This is not a game. it's unprofessional

Ellen Foley

Kiel's eye cream and night cream are not special. Their prices are not bad. Although their beauty products are not very impressive and special, I really like it because it doesn't cause any troubles on my skin like Clinique. Sometimes very expensive creams like Dior make my skin irritated. Staffs are always very informative and friendly to talk. They answer my questions nicely. They are very good people. :)

Sofee Moctezuma

Helpful people!

Beneditta Fagbemi

Nice: all organic beauty products

Adaeze Ditta

Nice: all organic beauty products

Emily Kovar


Rob J.

Update 1/20/20:  Customer Service called and will be sending my Mom a replacement. Thank you Kiehls.  The Vitamin C Serum has helped me keep a youthful face.  All my high school friends are amazed how young I look. So I had to buy it for my Mom too!

This store is amazing and I have be a loyal customer here.  I have been a loyal customer to Kiehls for many years...then after all my loyalty I get treated badly by customer service at corporate when a product is defective that I ordered online:  I bought this Christmas Gift Kit for my 80 year old mother in the nursing home.  While on my visit (9 hours away) I gave her this as part of her Christmas gift.  Since she is unable to apply it to her own face, I opened the box and when I tried to pump the vitamin C Serum, nothing came out.  The pump is defective so I contacted customer service.  I finally heard back when I was back in Florida.  I was then told I need to send the item back in the original package for a replacement.  I explained that my mother is paralyzed and not able to do anything, let alone pack the product and send back.  I will not be back to see her for 4 weeks.  Needless to say, I will never buy Kiehls again.  I have been a loyal customer for 5 years.  Really bad customer service.  Lowest rating I can possibly give.

Edith Zasburg

Very nice staff, very helpfull

Golden Ki

Yes the products are pretty expensive but I promise you it's worth it. They have everything for skin care men and women. I started using after having my daughter and my skin feels and look flawless.

Patricia Carmela B.

Poor customer service. We've been waiting for 20mins for someone to help us with my order for pickup. But then the lady decided to entertain first the one that just came to the store instead of prioritizing me since I've been waiting for 20mins already. Talk about convenience of placing my order beforehand to save time.

Summer Murray

Fabian was amazing and made my skin glow

Nicole Baczkowski

Went to del amp location and no one showed to open the store. I’ve been waiting almost 2 hours for store to open to do a return.

Johanna rios

Very nice and organized

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