This place is HORRIBLE!!! On Sunday 12/29/24 at 6:55p, I placed an order with a guy at Papa John's who was very rude, disrespectful, and condescending. I placed an order for a simple medium pizza for me and my wife to share and had to encounter this unprofessional person working at this location. At about 7:25pm, I called again to simply remind the Papa John's representative to inform the driver to call/text us one block before they arrive so we would know when to come down since the reception in front of our home is pretty bad, and the response of the representative was "uh huh, yeah sure" which we felt was extremely dismissive and that he did not care for this important information that we needed him to relay. I called back again at 8pm to get an update on our pizza and the representative said he couldn't help me because he doesn't know where the driver is and so I asked if he can please give us an update since I paid $27 for my order and his response again was "I don't know, I can't help you". As I got frustrated with his tone, I expressed to him once more that I paid for a pizza that never arrived. His response was i'll just give you your money back and then hung up on me. I tried calling back three other times immediately after but he no longer would pick up the phone. This is completely unacceptable. You guys should NOT allow this at all. I was just in a car accident last week and simply wanted to get pizza for me and my wife but found myself spending time with this unprofessional individual on the phone due to his disrespect. After this experience, we will be showing up at this location to speak directly with management and making a quick stop at the corporate office on Monday morning. You guys deserve to treat your customers better. NO ONE should order from this place EVER, PERIOD!!!!
Service: 1
Darpangs OnEarth
I have been a long-time customer of this Papa John's location. While the quality has generally been good, the pizza I ordered on the evening of December 22, 2024, had a strong smell resembling cosmetics. I suspect that one of the workers might have handled the pizza with hands heavily coated in cosmetic products. Eating it made me feel nauseous. I sincerely hope this feedback prompts better hygiene practices among those preparing the food.
Atmosphere: 4
Food: 4
Service: 4
Manny Bale
Management is so lazy. They never ever work during busy times(dinner rush). Takes an hour to get pick up pizza! Delivery here is terrible!! Management is only there during lunch time when there is barely business and they are so lazy! They just sit down at the customer tables never helping the kitchen. Worst papa johns in the world. Have had 3 separate issues picking up deliveries for customers here!! Nobody cares
Atmosphere: 1
Food: 1
Service: 1
Lynette Holmes
Horrible service. If you don't leave a tip they take their time finishing your order. Why should I leave a tip when I'm placing the order for takeout. Unless service is outstanding.
Atmosphere: 1
Food: 1
Service: 1
Rockwell Sheraton
My favorite thin crust pizza
Food: 5
Service: 5
Michael Moore
They do there best to please the customer
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: The Meats Thin Crust Pizza
Maryam
On April 13. Awful. Not cooked.
Atmosphere: 1
Food: 1
Service: 1
Omar Barboza
Good flavor on the pizza ? ?. Service was little slower, but good ? overall. This location is not crowded and you can order ahead, so you can pick-up and eat right after. Enjoy your pizza ? ?.
Atmosphere: 4
Food: 5
Service: 4
Jan Krekan
Disrespectful management and employees.
michael Mastick
Online ordering does not give you the best pricing. When you call you are routed to a call center that takes forever.
11/27 was about to place the order but the employee was sitting in the office and was showing the signs, I was waiting 12 minutes , he didn’t show up…. Best service I have ever seen. Pretty sure that the quality of the food is the same as the service.
Atmosphere: 1
Service: 1
Ricky Medina
Ive been ordering for a long time it took over an hour to deliver, i was going to cancel but i was hungry and handicapped when i called the store they offered no incentive of y want cold pizza order from this
Food: 1
Service: 1
Rashmin Panchal
Quaint place with lots of history & authentic Portugese food & Fado music.Must try!!
Atmosphere: 5
Food: 4
Service: 4
Adam Richard
Such a great experience we always have with that location, staff was super nice, friendly, and fast.probably under new ownership and we can tell.10 stars.
This place is HORRIBLE!!! On Sunday 12/29/24 at 6:55p, I placed an order with a guy at Papa John's who was very rude, disrespectful, and condescending. I placed an order for a simple medium pizza for me and my wife to share and had to encounter this unprofessional person working at this location. At about 7:25pm, I called again to simply remind the Papa John's representative to inform the driver to call/text us one block before they arrive so we would know when to come down since the reception in front of our home is pretty bad, and the response of the representative was "uh huh, yeah sure" which we felt was extremely dismissive and that he did not care for this important information that we needed him to relay. I called back again at 8pm to get an update on our pizza and the representative said he couldn't help me because he doesn't know where the driver is and so I asked if he can please give us an update since I paid $27 for my order and his response again was "I don't know, I can't help you". As I got frustrated with his tone, I expressed to him once more that I paid for a pizza that never arrived. His response was i'll just give you your money back and then hung up on me. I tried calling back three other times immediately after but he no longer would pick up the phone. This is completely unacceptable. You guys should NOT allow this at all. I was just in a car accident last week and simply wanted to get pizza for me and my wife but found myself spending time with this unprofessional individual on the phone due to his disrespect. After this experience, we will be showing up at this location to speak directly with management and making a quick stop at the corporate office on Monday morning. You guys deserve to treat your customers better. NO ONE should order from this place EVER, PERIOD!!!!
Service: 1
I have been a long-time customer of this Papa John's location. While the quality has generally been good, the pizza I ordered on the evening of December 22, 2024, had a strong smell resembling cosmetics. I suspect that one of the workers might have handled the pizza with hands heavily coated in cosmetic products. Eating it made me feel nauseous. I sincerely hope this feedback prompts better hygiene practices among those preparing the food.
Atmosphere: 4
Food: 4
Service: 4
Management is so lazy. They never ever work during busy times(dinner rush). Takes an hour to get pick up pizza! Delivery here is terrible!! Management is only there during lunch time when there is barely business and they are so lazy! They just sit down at the customer tables never helping the kitchen. Worst papa johns in the world. Have had 3 separate issues picking up deliveries for customers here!! Nobody cares
Atmosphere: 1
Food: 1
Service: 1
Horrible service. If you don't leave a tip they take their time finishing your order. Why should I leave a tip when I'm placing the order for takeout. Unless service is outstanding.
Atmosphere: 1
Food: 1
Service: 1
My favorite thin crust pizza
Food: 5
Service: 5
They do there best to please the customer
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: The Meats Thin Crust Pizza
On April 13. Awful. Not cooked.
Atmosphere: 1
Food: 1
Service: 1
Good flavor on the pizza ? ?. Service was little slower, but good ? overall. This location is not crowded and you can order ahead, so you can pick-up and eat right after. Enjoy your pizza ? ?.
Atmosphere: 4
Food: 5
Service: 4
Disrespectful management and employees.
Online ordering does not give you the best pricing. When you call you are routed to a call center that takes forever.
Service: 1
Restaurantji Recommends
pizza is good but price is too high.
Atmosphere: 4
Food: 4
Service: 4
11/27 was about to place the order but the employee was sitting in the office and was showing the signs, I was waiting 12 minutes , he didn’t show up…. Best service I have ever seen. Pretty sure that the quality of the food is the same as the service.
Atmosphere: 1
Service: 1
Ive been ordering for a long time it took over an hour to deliver, i was going to cancel but i was hungry and handicapped when i called the store they offered no incentive of y want cold pizza order from this
Food: 1
Service: 1
Quaint place with lots of history & authentic Portugese food & Fado music.Must try!!
Atmosphere: 5
Food: 4
Service: 4
Such a great experience we always have with that location, staff was super nice, friendly, and fast.probably under new ownership and we can tell.10 stars.
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