Customer always last here behind stocking, pricing and personal conversation. Crumbs all over and staff just saying how they are ready to go home.
kirk Wester
I don’t write a lot of business reviews. This Starbucks absolutely requires it due to lack of correction for drink orders. Looking at others that have taken the time to write a review for this location have the same thing to say about their experience with this Starbucks. Oder after order mistakes with no concern when you point this out to the staff. The straw that broke the camels back was today for me. I was handed my drink at the window when I pointed out to the person handing me the drink that I ordered a Venti size not a grande. They took my drink back, poured the grande drink into a venti cup, added more ice until the venti cup was full. They didn’t add drink to fill the cup they added ice until it looked full. The crazy thing is that my order was for lite ice as well. It’s one think to often forget sweetener, wrong drink all together, but to literally cheat me out of the amount of drink? That’s intentional Cheating the customer. That’s enough!!!
Gio Uno
CLOSED. Relocated
Travis Leach
Bad management! Unattended ladder in the middle of drive thru. Manager refused to do anything at all. Turned out it was from Susie's Cakes. Starbucks never did a thing, had to get police involved.
Service: 1
MN Rancheros
Disappointing Experience at PCH Rolling Hills Location
I've visited this fairly new Starbucks location several times, and unfortunately, each time has been a disappointment. It's not just a one-time issue—my orders have been consistently wrong, and the attention to detail is lacking. On multiple occasions, the cap on my drink wasn't properly secured, causing spills. Luckily, it was a cold drink, or else I might've been hurt.
The customer service here is severely lacking. During my last visit, I asked for a drink remake because they had prepared it incorrectly. The young lady making my drink acted as if I was a burden to her, which is unacceptable. The staff seems rushed and unprofessional, making mistakes far too often. It's frustrating to feel like an inconvenience as a customer.
They really need to hire people who actually belong in a Starbucks, not employees who clearly hate their job. The only reason I even go to this location is because it’s literally right by my house, and it’s convenient. But at this point, I’d rather go three blocks down to the other Starbucks—they at least have nice people there who value their customers.
Atmosphere: 1
Food: 1
Service: 1
Adolfo Garcia
Closed to waste your time like I did!
Susan Valot
This place is permanently closed. It has been closed since they opened a new Starbucks on the other side of Rolling Hills Plaza that also has a drive thru.
rocker1889
Looks like this one closed for good.
Fern R.
Nothing special, but I only stopped to use the bathroom and it was cleanish, despite some sus characters outside.
Atmosphere: 3
joseph mendoza
I gotta say I really enjoyed my experience here. The staff was really friendly. The atmosphere was beautiful. Service was Quick and easy. The area was peaceful and even the music they were playing was peaceful. The restrooms were clean ? I'm definitely coming back
For many years I would go to this restaurant with my computer for the internet. And I ordered either breakfast or just coffee with a slice ?? of pumpkin, or a slice of zucchini bread.They also have balanced diet lunches, etc. Sometimes, I would sit outside. It is better in the summer time.Service is good. And the place is always clean. They have two restrooms ?? at the back of the restaurant.There is plenty of parking ?️? lots, and also across Airport drive.
Parking: There is free parkings all over,and around the restaurant itself and across the street, which is Airport dr.ive, there is a free parking lot.
EMERSON ILANO
I only get my black veranda coffee usually at 530am...they know me by my name!
Customer always last here behind stocking, pricing and personal conversation. Crumbs all over and staff just saying how they are ready to go home.
I don’t write a lot of business reviews. This Starbucks absolutely requires it due to lack of correction for drink orders. Looking at others that have taken the time to write a review for this location have the same thing to say about their experience with this Starbucks. Oder after order mistakes with no concern when you point this out to the staff. The straw that broke the camels back was today for me. I was handed my drink at the window when I pointed out to the person handing me the drink that I ordered a Venti size not a grande. They took my drink back, poured the grande drink into a venti cup, added more ice until the venti cup was full. They didn’t add drink to fill the cup they added ice until it looked full. The crazy thing is that my order was for lite ice as well. It’s one think to often forget sweetener, wrong drink all together, but to literally cheat me out of the amount of drink? That’s intentional Cheating the customer. That’s enough!!!
CLOSED. Relocated
Bad management! Unattended ladder in the middle of drive thru. Manager refused to do anything at all. Turned out it was from Susie's Cakes. Starbucks never did a thing, had to get police involved.
Service: 1
Disappointing Experience at PCH Rolling Hills Location
I've visited this fairly new Starbucks location several times, and unfortunately, each time has been a disappointment. It's not just a one-time issue—my orders have been consistently wrong, and the attention to detail is lacking. On multiple occasions, the cap on my drink wasn't properly secured, causing spills. Luckily, it was a cold drink, or else I might've been hurt.
The customer service here is severely lacking. During my last visit, I asked for a drink remake because they had prepared it incorrectly. The young lady making my drink acted as if I was a burden to her, which is unacceptable. The staff seems rushed and unprofessional, making mistakes far too often. It's frustrating to feel like an inconvenience as a customer.
They really need to hire people who actually belong in a Starbucks, not employees who clearly hate their job. The only reason I even go to this location is because it’s literally right by my house, and it’s convenient. But at this point, I’d rather go three blocks down to the other Starbucks—they at least have nice people there who value their customers.
Atmosphere: 1
Food: 1
Service: 1
Closed to waste your time like I did!
This place is permanently closed. It has been closed since they opened a new Starbucks on the other side of Rolling Hills Plaza that also has a drive thru.
Looks like this one closed for good.
Nothing special, but I only stopped to use the bathroom and it was cleanish, despite some sus characters outside.
Atmosphere: 3
I gotta say I really enjoyed my experience here. The staff was really friendly. The atmosphere was beautiful. Service was Quick and easy. The area was peaceful and even the music they were playing was peaceful. The restrooms were clean ? I'm definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Parking: Lot of parking all around the place
Atmosphere: 5
Food: 4
Service: 5
Very poor in snacks
Coffee is good
Atmosphere: 5
Food: 5
Service: 5
For many years I would go to this restaurant with my computer for the internet. And I ordered either breakfast or just coffee with a slice ?? of pumpkin, or a slice of zucchini bread.They also have balanced diet lunches, etc. Sometimes, I would sit outside. It is better in the summer time.Service is good. And the place is always clean. They have two restrooms ?? at the back of the restaurant.There is plenty of parking ?️? lots, and also across Airport drive.
Parking: There is free parkings all over,and around the restaurant itself and across the street, which is Airport dr.ive, there is a free parking lot.
I only get my black veranda coffee usually at 530am...they know me by my name!
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