Absolutely the worst customer service and experience. Ordered 2 sandwiches on their slow and horrible app. Took nearly 20 minutes because I had to uninstall and reinstall the app to get my order, discount, rewards and payment to go through. When I got home with my sandwiches, the meat and toppings were completely messed up and reversed. I went back to the store, and the counter person could not figure out what she did wrong, insisting they were correctly made. After 3 minutes of trying to explain, she finally realized the mistake --no apologies, no admission, no sympathy, just went ahead and remade the. Unfortunately, hospitality and professionalism are not in the Subway playbook this location. I will not be returning here as there are 2 other and better locations nearby.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich
Nooshin Baran
When you're in the food industry and make a mistake, it's not that difficult to admit it and make it right. We ordered 2 foot long sandwiches on the app (don't get me started on how difficult the app is to use). They were very different sandwiches: cold cut combo with the works and a plain turkey with just lettuce and cheese. Picked it up and came home to see they mixed up the meats. So I drove back only to have the employee argue that it was correct. After several minutes of showing her the receipt, she finally realized her mistake. Did not apologize though. When I asked for a free cookie for the inconvenience, she responded, "No. I will remake the sandwiches." Isn't that the given??!! Goes to show how terrible customer service has become...when the employee doesn't even admit her mistake. SMH
By the way, this location never has fresh bread so of course this experience was no different. Finally came home with the correct sandwiches, but without that fresh bread taste.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Danielle Santos
Arrived around 8. Google shows it as open until 10. Doors were locked and employee stared blankly.
Service: 1
Lori Bunny
Food was great, but the person working the register could have been friendlier but he was cordial
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Seafood Sensation
Carter Saacke
Best sandwiches i
Grace Ye
Great flavors.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Subway Footlong Cookie, Subway Club
Thilini C Mendis
Disappointed. I Will not give a single star for them.today I ordered 2 sandwiches online and went to pick it up and the manager said it was already picked up by someone. I clearly showed them the order number and details but they kept on saying that my order was picked up by a person with my name. There was another order lying there with another name and the manager was asking me to take that. I refused saying it wasn’t mine and said that I need my order. They have prepared mine but it was just ordinary steak sandwich without my instructions. Very poor service and I would not go there again. Said to that manager, you should have a system to reply order picked up confirmation and when I asked about it from manager, he said they don’t have such system. It’s funny. Oh, and they said this is not the first time this same thing happened and I wonder why they are not coming up with a solution.
Mexico Lindo
Good service and fast
Atmosphere: 5
Food: 5
Service: 5
Eddie James
Fantastic service, and decent food! I ordered a beef tamale and chicken enchilada dinner plate and I was a little disappointed in the sauce. Nothing was spicy like I had expected,
It's subway what do you expect. This is definitely one of the better ones tho. The veggies and meats are fresh and they don't screw you over.
Atmosphere: 5
Food: 5
Service: 4
Ernesto Enmanuel
Great flavors , great quality I always here for my meatballs sub my favorite I love it and this location is a great , customer service very friendly fast always clean I here twice and I’ll be back for sure easy access always You Can found a parking here
John
I love subway but today on memorial day, i walked in because raising canes was closed, and when i walked in, i was server, i told what i wanted and wanted it toasted but toaster broke down! I paid $17 for the food, the person who served me didn’t tell me until the end, she ended up microwaving my bacon and chicken, I WANT A REFUND!! Raw microwaved bacon and chicken, stone cold, it really upset me today! I been a loyal costumer to them forever
Walter Vergara
Standard for subway staff however was very helpful and friendly so an extra star for the service. The sandwich was good.
Ok at times.
Vegetarian options: Salads are delicious!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cold Cut Combo
Absolutely the worst customer service and experience. Ordered 2 sandwiches on their slow and horrible app. Took nearly 20 minutes because I had to uninstall and reinstall the app to get my order, discount, rewards and payment to go through. When I got home with my sandwiches, the meat and toppings were completely messed up and reversed. I went back to the store, and the counter person could not figure out what she did wrong, insisting they were correctly made. After 3 minutes of trying to explain, she finally realized the mistake --no apologies, no admission, no sympathy, just went ahead and remade the. Unfortunately, hospitality and professionalism are not in the Subway playbook this location. I will not be returning here as there are 2 other and better locations nearby.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich
When you're in the food industry and make a mistake, it's not that difficult to admit it and make it right. We ordered 2 foot long sandwiches on the app (don't get me started on how difficult the app is to use). They were very different sandwiches: cold cut combo with the works and a plain turkey with just lettuce and cheese. Picked it up and came home to see they mixed up the meats. So I drove back only to have the employee argue that it was correct. After several minutes of showing her the receipt, she finally realized her mistake. Did not apologize though. When I asked for a free cookie for the inconvenience, she responded, "No. I will remake the sandwiches." Isn't that the given??!! Goes to show how terrible customer service has become...when the employee doesn't even admit her mistake. SMH
By the way, this location never has fresh bread so of course this experience was no different. Finally came home with the correct sandwiches, but without that fresh bread taste.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Arrived around 8. Google shows it as open until 10. Doors were locked and employee stared blankly.
Service: 1
Food was great, but the person working the register could have been friendlier but he was cordial
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Seafood Sensation
Best sandwiches i
Great flavors.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Subway Footlong Cookie, Subway Club
Disappointed. I Will not give a single star for them.today I ordered 2 sandwiches online and went to pick it up and the manager said it was already picked up by someone. I clearly showed them the order number and details but they kept on saying that my order was picked up by a person with my name. There was another order lying there with another name and the manager was asking me to take that. I refused saying it wasn’t mine and said that I need my order. They have prepared mine but it was just ordinary steak sandwich without my instructions. Very poor service and I would not go there again. Said to that manager, you should have a system to reply order picked up confirmation and when I asked about it from manager, he said they don’t have such system. It’s funny. Oh, and they said this is not the first time this same thing happened and I wonder why they are not coming up with a solution.
Good service and fast
Atmosphere: 5
Food: 5
Service: 5
Fantastic service, and decent food! I ordered a beef tamale and chicken enchilada dinner plate and I was a little disappointed in the sauce. Nothing was spicy like I had expected,
Restaurantji Recommends
Only 1 worker but she works
Atmosphere: 5
Food: 5
Service: 5
It's subway what do you expect. This is definitely one of the better ones tho. The veggies and meats are fresh and they don't screw you over.
Atmosphere: 5
Food: 5
Service: 4
Great flavors , great quality I always here for my meatballs sub my favorite I love it and this location is a great , customer service very friendly fast always clean I here twice and I’ll be back for sure easy access always You Can found a parking here
I love subway but today on memorial day, i walked in because raising canes was closed, and when i walked in, i was server, i told what i wanted and wanted it toasted but toaster broke down! I paid $17 for the food, the person who served me didn’t tell me until the end, she ended up microwaving my bacon and chicken, I WANT A REFUND!! Raw microwaved bacon and chicken, stone cold, it really upset me today! I been a loyal costumer to them forever
Standard for subway staff however was very helpful and friendly so an extra star for the service. The sandwich was good.
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