I came here a couple weeks ago and the owner/manager was yelling at the poor girl working the counter in front of customers. The young lady was very sweet but I can tell management or ownership doesnt treat their employees nicely.
Atmosphere: 1
Food: 5
Service: 5
faiz mohammad
This morning, I’m waiting 15 minutes on the drive-through. There’s only one car there to make my kids late for school.
Destiny Haldi
I have been coming here 1-2 times a week for about 3 months. There’s a 50% chance the workers will mess up your order lol which I don’t really care because they fix the issue every time and don’t charge…. But the mess ups are definitely a little excessive… I usually see younger kids there when it happens. And also when this one kid messed up my order he got dirty looks from his co workers which is LAME and immature… I’ve been there so many times and it’s always a different person messing up. People need to look in the mirror sometimes. Orders will always be messed up if there’s no support from the people working around you. Need better management.
Atmosphere: 3
Food: 3
Service: 3
Jodie Campbell
Dunkin' donuts is dunkin' donuts so I don't have any complaints or ravs about food or service. I was disappointed by the bathroom situation
It's a real turn off to see a pool of urine pee on floor where my feet are going to be as I sit down to use the bathroom.
I don't understand how or why people have such a hard time pissing INTO the giant bowl. Whether sitting or standing it really shouldn't be that difficult. How it ends up all over the toilet seat and floor is a mystery. The gentle word of advice for my fellow humans who have to pull it out in order to use the bathroom If you cannot get it in the hole then just sit down it's okay it doesn't make you any less of a man and it's much better than having you stand there and pissing all over the seat in floor. And if you do piss on the seat or on the floor please wipe it up it's so disgusting. And when I think about the employees who come into use the bathroom and wash their hands standing in that pool of piss and then walking all over the kitchen that I just purchased donuts from it's really disgusting and makes me not want to return. And for women who also have for some God forsake reason not been able to pee in the actual toilet but also end up pissing on the seat please clean up after yourselves It's so gross when you leave it there. And for the staff who work at these places you know periodically more than just once a day please go into the bathroom make sure there's toilet paper toilet seat covers that the sink is not totally disgusting like this one kind of was and make sure that there's not piss on the floor and all over the seat. It also looks like somebody had a major poo explosion inside the bowl and it didn't quite get flushed down well enough and was kind of sticking to the inside of the bowl which is also really disgusting.
Atmosphere: 3
Food: 3
Service: 3
tarsem Rohilla
The dirtiest store in the united states They charged me 42 dollar for 9 dollar product and its has been more than 2 months i am just coming here and they are not giving me my money back eve i have shown them my transaction If you go to this store always go and check that the money spent buy you are same deducted from your account
Service: 1
Recommended dishes: Doughnut
F. Khan
I've been there 3 times, and every time, there are no to limited donuts, and the ones they have are stale. Why not close at 12 if you don't have donuts to serve or give a heads up and tell the customer donuts are old, buyer beware. I wish tracy had a Krispy kreme.. or another choice for donuts.
Atmosphere: 1
Food: 1
Service: 1
Mayra Garcia
I placed a mobile order for two drinks and one of them was not even full. I also wanted to add a dozen donuts and the guy said “no donuts today” like really?? A donut place and no donuts??? Very disappointed
Food: 2
Service: 3
James Gambriell
Customer service personified! I did mobile ordering like I often do. When I showed up to get my order, I saw the iced coffee and dismissed it as my order. Oops. Probably still upset about Flying J kicking me out of their parking lot as an OTR driver. Anyways, I saw my mistake and the employees said no problem, we’ll remake it for you. So I ordered an ice coffee but wanted a hot coffee. They absorbed the loss of product and provided me what I meant to order. Thank you, Dunkin. For correcting my mistake so graciously, quickly and easily. I was also greeted immediately upon entering and the restaurant appeared clean and well managed. I appreciate the professionalism!
Atmosphere: 5
Food: 5
Service: 5
Rosa Prenger
Terrible work ethic and customer service are abismal. Went there today, Fri 01/03/25, about 12pm, understandably it is noon, but it was not busy, yes, steady, not busy. The 2 associates at the front were joking around, bagging drive-thru together, completely ignoring counter patrons. The woman with the red shirt and gem piercing on her left cheekbone was rude and laughed as she would pass and ignore counter, though she did mumble at one point "someone will be there in a moment." Finally 15 min later, a young man with wavy hair, no hair tie or hairnet, said he'd "be right with you" and got to us in a total 23 min later. I only waited because my daughter had already placed a separate order at their kiosk. Terrible way to treat your patrons. This was the 1st and definitely the last time patroning this establishment. Even after the wait, my daughters kiosk order came out after my and 2 other orders when she had been waiting before all of us. We had to ask about her order, and the kid said, "Oh, ok. I'll see". If the maple bacon sandwiches would not have been cold, I'm sure they would have been decent sandwich. Too bad this is a crappy place with terrible service. To top off the day, I wasn't given a receipt for a $30 order.
Parking: Don't patron. Terrible service.
Kid-friendliness: Not friendly nor inviting. The hype on this place is just that, hype.
Wheelchair accessibility: No where to accommodate dining for wheelchair patrons.
Atmosphere: 1
Food: 1
Service: 1
Sara Smothers
I had Delicious Maple Donut, green ice tea & my son had a Peppermint Mocha Hot Chocolate & Chocolate Bavarian Donut was Scrumptious!🥰
Closed before 8 I arrived at 742 no one opened door act like no one was available and closed but posted closes at 8
Monique Miranda
Horrible customer service with poor hygiene people working behind the counter. The white chubby girl with black fluffy hair refused to tell me her name after picking her nose and giving me her drink. And James doesn’t even know what the hell is going on. They didn’t get my order right and refused to fix it. I’m not sure how you screw up two simple drinks but these two individuals did. i will not be returning to that nasty location until they are gone. Disgusting
Desiree Tacalan
This shop needs to hire people who actually want to work and help their customers. I came here got my coffee and waiting 20 more minutes to get my bagel after a lady said that it was gonna come right after I got the coffee. These people suck. Hire better workers who care. You have to ask the workers to remind them of your order in order for them to work on it.
Atmosphere: 1
Food: 1
Service: 1
Grace Shepherd
Clean and friendly. Clean bathroom
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Mia Gonzalez
The owner needs to hire more people and be more organized with his shifts. I’m sure he is being stingy or doesn’t want to waste money. I have gone to this store several times and see people driving off because the service is either bad or slow. I walked in today at 1:30 and there was a girl alone and the drive through line was wrapped around the building. She was frustrated and was doing everything her self.
I came here a couple weeks ago and the owner/manager was yelling at the poor girl working the counter in front of customers. The young lady was very sweet but I can tell management or ownership doesnt treat their employees nicely.
Atmosphere: 1
Food: 5
Service: 5
This morning, I’m waiting 15 minutes on the drive-through. There’s only one car there to make my kids late for school.
I have been coming here 1-2 times a week for about 3 months. There’s a 50% chance the workers will mess up your order lol which I don’t really care because they fix the issue every time and don’t charge…. But the mess ups are definitely a little excessive… I usually see younger kids there when it happens. And also when this one kid messed up my order he got dirty looks from his co workers which is LAME and immature… I’ve been there so many times and it’s always a different person messing up. People need to look in the mirror sometimes. Orders will always be messed up if there’s no support from the people working around you. Need better management.
Atmosphere: 3
Food: 3
Service: 3
Dunkin' donuts is dunkin' donuts so I don't have any complaints or ravs about food or service.
I was disappointed by the bathroom situation
It's a real turn off to see a pool of urine pee on floor where my feet are going to be as I sit down to use the bathroom.
I don't understand how or why people have such a hard time pissing INTO the giant bowl. Whether sitting or standing it really shouldn't be that difficult. How it ends up all over the toilet seat and floor is a mystery.
The gentle word of advice for my fellow humans who have to pull it out in order to use the bathroom If you cannot get it in the hole then just sit down it's okay it doesn't make you any less of a man and it's much better than having you stand there and pissing all over the seat in floor. And if you do piss on the seat or on the floor please wipe it up it's so disgusting.
And when I think about the employees who come into use the bathroom and wash their hands standing in that pool of piss and then walking all over the kitchen that I just purchased donuts from it's really disgusting and makes me not want to return.
And for women who also have for some God forsake reason not been able to pee in the actual toilet but also end up pissing on the seat please clean up after yourselves It's so gross when you leave it there.
And for the staff who work at these places you know periodically more than just once a day please go into the bathroom make sure there's toilet paper toilet seat covers that the sink is not totally disgusting like this one kind of was and make sure that there's not piss on the floor and all over the seat. It also looks like somebody had a major poo explosion inside the bowl and it didn't quite get flushed down well enough and was kind of sticking to the inside of the bowl which is also really disgusting.
Atmosphere: 3
Food: 3
Service: 3
The dirtiest store in the united states
They charged me 42 dollar for 9 dollar product and its has been more than 2 months i am just coming here and they are not giving me my money back eve i have shown them my transaction
If you go to this store always go and check that the money spent buy you are same deducted from your account
Service: 1
Recommended dishes: Doughnut
I've been there 3 times, and every time, there are no to limited donuts, and the ones they have are stale. Why not close at 12 if you don't have donuts to serve or give a heads up and tell the customer donuts are old, buyer beware. I wish tracy had a Krispy kreme.. or another choice for donuts.
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order for two drinks and one of them was not even full. I also wanted to add a dozen donuts and the guy said “no donuts today” like really?? A donut place and no donuts??? Very disappointed
Food: 2
Service: 3
Customer service personified! I did mobile ordering like I often do. When I showed up to get my order, I saw the iced coffee and dismissed it as my order. Oops. Probably still upset about Flying J kicking me out of their parking lot as an OTR driver. Anyways, I saw my mistake and the employees said no problem, we’ll remake it for you. So I ordered an ice coffee but wanted a hot coffee. They absorbed the loss of product and provided me what I meant to order. Thank you, Dunkin. For correcting my mistake so graciously, quickly and easily.
I was also greeted immediately upon entering and the restaurant appeared clean and well managed. I appreciate the professionalism!
Atmosphere: 5
Food: 5
Service: 5
Terrible work ethic and customer service are abismal. Went there today, Fri 01/03/25, about 12pm, understandably it is noon, but it was not busy, yes, steady, not busy. The 2 associates at the front were joking around, bagging drive-thru together, completely ignoring counter patrons. The woman with the red shirt and gem piercing on her left cheekbone was rude and laughed as she would pass and ignore counter, though she did mumble at one point "someone will be there in a moment." Finally 15 min later, a young man with wavy hair, no hair tie or hairnet, said he'd "be right with you" and got to us in a total 23 min later. I only waited because my daughter had already placed a separate order at their kiosk. Terrible way to treat your patrons. This was the 1st and definitely the last time patroning this establishment. Even after the wait, my daughters kiosk order came out after my and 2 other orders when she had been waiting before all of us. We had to ask about her order, and the kid said, "Oh, ok. I'll see". If the maple bacon sandwiches would not have been cold, I'm sure they would have been decent sandwich. Too bad this is a crappy place with terrible service. To top off the day, I wasn't given a receipt for a $30 order.
Parking: Don't patron. Terrible service.
Kid-friendliness: Not friendly nor inviting. The hype on this place is just that, hype.
Wheelchair accessibility: No where to accommodate dining for wheelchair patrons.
Atmosphere: 1
Food: 1
Service: 1
I had Delicious Maple Donut, green ice tea & my son had a Peppermint Mocha Hot Chocolate & Chocolate Bavarian Donut was Scrumptious!🥰
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Closed before 8 I arrived at 742 no one opened door act like no one was available and closed but posted closes at 8
Horrible customer service with poor hygiene people working behind the counter. The white chubby girl with black fluffy hair refused to tell me her name after picking her nose and giving me her drink. And James doesn’t even know what the hell is going on. They didn’t get my order right and refused to fix it. I’m not sure how you screw up two simple drinks but these two individuals did. i will not be returning to that nasty location until they are gone. Disgusting
This shop needs to hire people who actually want to work and help their customers. I came here got my coffee and waiting 20 more minutes to get my bagel after a lady said that it was gonna come right after I got the coffee. These people suck. Hire better workers who care. You have to ask the workers to remind them of your order in order for them to work on it.
Atmosphere: 1
Food: 1
Service: 1
Clean and friendly. Clean bathroom
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
The owner needs to hire more people and be more organized with his shifts. I’m sure he is being stingy or doesn’t want to waste money. I have gone to this store several times and see people driving off because the service is either bad or slow. I walked in today at 1:30 and there was a girl alone and the drive through line was wrapped around the building. She was frustrated and was doing everything her self.
Atmosphere: 1
Food: 5
Service: 2
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