Unsafe and inappropriate for families. Parents beware. This is a beautiful park with lots of amenities but that's about it. We took our young children to the water park and there was a woman strip dancing and showing inappropriate body parts in her hotel window. Instead of addressing it, 3 staff members stood around enjoying the show while all the parents were mortified. I reported to security that I was upset about what my children were exposed to and no one seemed to care.
The water slides are extremely shallow. I hurt my neck and back on one the slides as there's no warning as to how shallow it is. It's too low to the ground and dangerous.
When we checked in, we went to look at Elevate and there were two children injured and one missing and no one was particularly concerned.
As a mother, I was appalled.
The staff is unfriendly and unhelpful, the gas station had no worms for fishing, and they allow golf carts but management harassed us every time we tried to park. Again, really nice place visually and amenity-wise, but could use some overall customer service and safety enhancements.
Elizabeth Aguilar
The cookie I got for St.Paddys day was amazing
Atmosphere: 5
Food: 5
Service: 5
Kathleen Bauer
Depends on your server, $15 dollar lemon drop Titos Martini...guess the seed was important.
chris smith
Food was great. Had the Diablo burger and pizza fries A+++ waitress Nichol was great. Wife did not care for the French dip. Said it had to much onion.
Atmosphere: 4
Food: 5
Service: 4
Tracey Silveira
Hubby & I tried to go to the down stairs snack bar on the family floor but it was closed and their other snack place is no longer there, so we reluctantly went up the the casino floor cafeI ordered thier "All American Cheese burger" When asked how I wanted it I said, "medium rare",I was severed a burnt meat patty, I had taken about 3 bites of the burger hoping it would get betterWhen the waitress Nicholle asked how our meal was I told her my burger was well done & showed her, she looks & agrees but offered no solution & left our table as if in a hurryI abandon my burger, I flipped the top of the bun open to show just how burnt the patty was (black) & ate my saladNicholle comes back and retrieves my plate & looks directly at my burger and says, I'm sorry, I would have offered you a new burger if u hadn't of ate so muchHubby & I never asked for a new burger and she never offered a refry or any solution the first time or the second timePoor cooking & poor service, poor tip, we will not be returning??And if asked we will not be recommending the cafe??
Atmosphere: 3
Food: 1
Service: 1
Jovan Kun
The foods are good. They need more server because they have a lot of empty table, but there's a long list with waiting time almost 30 minutes. The plates are still half full the server already put the bill and then came back to check if we already put the credit card to finish the payment.
Atmosphere: 5
Food: 5
Service: 3
Cheyenne Kachalkin
Clean and very family friendly
hook026
THE OPERATING DAYS/HOURS FOR THIS RESTAURANT ON TRIPADVISOR ARE NOT CORRECT. The operating hours of the Black Oak Cafe according to their website are as follows as of 8/4/2023: Black Oak Cafe Enjoy comfort food, classic dishes, and more. From hearty breakfasts to savory starters and mouth-watering entrees, the Black Oak Café will conquer any craving. Located: Second floor just past the Players Club Hours Sunday: 9 am to 10 pm Monday: 9 am to 10 pm Tuesday: 9 am to 10 pm Wednesday: 9 am to 10 pm Thursday: 9 am to 10 pm Friday: Closed Saturday: 9 am to 2 am Note that they are closed on Fridays.
Kim Edwards
Went to The Cafe for a birthday dinner. We were very disappointed. We all had fish n chips and the fish was over cooked. My garlic fries were unetable because they were soaked in grease. Service was terrible.! Never going back.
Atmosphere: 2
Food: 1
Service: 1
ß Love
All food deep fried & twice fried.Find any item not from the frier then be suspicious ?
Unsafe and inappropriate for families. Parents beware. This is a beautiful park with lots of amenities but that's about it. We took our young children to the water park and there was a woman strip dancing and showing inappropriate body parts in her hotel window. Instead of addressing it, 3 staff members stood around enjoying the show while all the parents were mortified. I reported to security that I was upset about what my children were exposed to and no one seemed to care. The water slides are extremely shallow. I hurt my neck and back on one the slides as there's no warning as to how shallow it is. It's too low to the ground and dangerous. When we checked in, we went to look at Elevate and there were two children injured and one missing and no one was particularly concerned. As a mother, I was appalled. The staff is unfriendly and unhelpful, the gas station had no worms for fishing, and they allow golf carts but management harassed us every time we tried to park. Again, really nice place visually and amenity-wise, but could use some overall customer service and safety enhancements.
The cookie I got for St.Paddys day was amazing
Atmosphere: 5
Food: 5
Service: 5
Depends on your server, $15 dollar lemon drop Titos Martini...guess the seed was important.
Food was great. Had the Diablo burger and pizza fries A+++ waitress Nichol was great. Wife did not care for the French dip. Said it had to much onion.
Atmosphere: 4
Food: 5
Service: 4
Hubby & I tried to go to the down stairs snack bar on the family floor but it was closed and their other snack place is no longer there, so we reluctantly went up the the casino floor cafeI ordered thier "All American Cheese burger" When asked how I wanted it I said, "medium rare",I was severed a burnt meat patty, I had taken about 3 bites of the burger hoping it would get betterWhen the waitress Nicholle asked how our meal was I told her my burger was well done & showed her, she looks & agrees but offered no solution & left our table as if in a hurryI abandon my burger, I flipped the top of the bun open to show just how burnt the patty was (black) & ate my saladNicholle comes back and retrieves my plate & looks directly at my burger and says, I'm sorry, I would have offered you a new burger if u hadn't of ate so muchHubby & I never asked for a new burger and she never offered a refry or any solution the first time or the second timePoor cooking & poor service, poor tip, we will not be returning??And if asked we will not be recommending the cafe??
Atmosphere: 3
Food: 1
Service: 1
The foods are good. They need more server because they have a lot of empty table, but there's a long list with waiting time almost 30 minutes. The plates are still half full the server already put the bill and then came back to check if we already put the credit card to finish the payment.
Atmosphere: 5
Food: 5
Service: 3
Clean and very family friendly
THE OPERATING DAYS/HOURS FOR THIS RESTAURANT ON TRIPADVISOR ARE NOT CORRECT. The operating hours of the Black Oak Cafe according to their website are as follows as of 8/4/2023: Black Oak Cafe Enjoy comfort food, classic dishes, and more. From hearty breakfasts to savory starters and mouth-watering entrees, the Black Oak Café will conquer any craving. Located: Second floor just past the Players Club Hours Sunday: 9 am to 10 pm Monday: 9 am to 10 pm Tuesday: 9 am to 10 pm Wednesday: 9 am to 10 pm Thursday: 9 am to 10 pm Friday: Closed Saturday: 9 am to 2 am Note that they are closed on Fridays.
Went to The Cafe for a birthday dinner. We were very disappointed. We all had fish n chips and the fish was over cooked. My garlic fries were unetable because they were soaked in grease. Service was terrible.! Never going back.
Atmosphere: 2
Food: 1
Service: 1
All food deep fried & twice fried.Find any item not from the frier then be suspicious ?
Atmosphere: 4
Food: 2
Service: 3
Restaurantji Recommends
Excellent food and service!
Great for a cozy date night! We've gotten the sweetest server the last two date nights. She was beyond sweet and helpful suggesting delicious entrees.
Imagine a really bad Dennys/Waffle House.
good slots and the people are very nice and attentive
Great casino to go to! some fun for the kids as well.
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