On December 30, my son turned 21 and he chose Round Table for our family celebration. There were 12 of us and when we showed up, there were a few other customers sitting down, but nobody else in line.
When we entered the store, the lady at the register was taking a phone order and she did not, at any point in time, attempt to say hi to us or otherwise acknowledge us.
When she got off the phone, there was no apology for the delay. We should have taken this as the first red flag but my son REALLY wanted his Round Table lol
When we tried to utilize a coupon, she couldn't figure out how to use it, and 3 times told us that it had expired, even though we pointed out to her a few times that the expiration date was the next day (12/31).
She ultimately told us that it was for online orders only, even though it didn't state that on the coupon and the coupon itself said "present to cashier". But at this point in time we decided to just drop it.
We took our table and patiently waited for our food, enjoying my son's birthday and our family time.
After about 45 minutes we received our garlic bread, and about 10 minutes after that, one of the pizzas. Mind you, we couldn't all eat that pizza, due to preferences (it was an all-meat pizza and there were vegetarians and non-pork eaters in the group).
We went up to check on the rest of the food and we were told that they were just preparing our other pizzas.
During this time, my nephew went up to purchase a beer. He stood at the counter for 15-20 minutes and not a single person acknowledged him (even after multiple employees noticed/ walked past him).
At this point in time, it had been 1.5 hours since we had first ordered our food, and it was still not at the table.
My mother went up to check on the food and to also speak to the manager, who rudely yelled at my mom across the kitchen that "she didn't have time to talk to her".
Finally, our food arrived and the rest of the party was able to eat.
This was a very disappointing experience because we came to celebrate a birthday and 1/3 of the group was full by the time the rest of us even received our food.
Now, what happened next is what I really want to call attention to.
We packed up our things and my mom and sister went to speak with the manager about the overall experience.
My mom calmly asked to speak to the manager, who once again yelled at her that she couldn't.
My mom repeated herself and asked again, requesting just a few minutes of her time, at which point this manager yelled in front of everyone, including her staff and some other customers "you want me to stop making other customers' food so you can talk to me?".
Uh, yes lady, that's your job.
She came over and was very aggressive from the beginning. My mom tried explaining what had happened and our experience, and the manager walked away, yelling once again. "You were told when you came in that we are running behind tonight".
No, not one of us was told this. Had we been warned that our food was going to take over 1.5 hours to make, we would have chosen to go somewhere else where we would have also been treated better.
This "manager" was so rude and condescending to everyone in our group.
Not one time did she apologize or ask us how she could make things right for us, which is what an actual manager should do.
I don't know if she has received any management training but she doesn't know how to run a store and REALLY doesn't know how to treat customers.
We spent over $350 that night - for that much $ we could have gone to a sit-down restaurant where w
Atmosphere: 1
Food: 5
Service: 1
Leo Wagner
I’m beyond disappointed with our visit to Round Table in Ukiah. We ordered as a family for a birthday party, and while the restaurant was busy, there’s no excuse for what happened. We waited **1.5 hours** for our food, and none of us were able to eat together. It was frustrating and made our special occasion feel like a disaster.
On top of that, when we asked for a side of red sauce after the long wait, they had the nerve to charge us. Really? After keeping us waiting so long, you’re going to nickel and dime us for something so basic?
To make matters worse, the staff was rude, and the manager was completely dismissive when we expressed our frustration. No apologies, no attempt to make things right—just an overall terrible attitude.
Even though the restaurant was busy, it’s no excuse for such poor service. We won’t be coming back to this Round Table, and I’d suggest others avoid it too. Plenty of other places in Ukiah know how to treat their customers better.
Atmosphere: 1
Food: 5
Service: 1
Lourdes Rodriguez
Delicious food, friendly staff, great place to eat with family, very clean. Love their 🍕👌😃
Atmosphere: 5
Food: 5
Service: 5
Robin K
The pizza and salad bar is really good. Loved the service too
Atmosphere: 5
Food: 5
Service: 5
Joshua Nix
Don’t ever order online at this place. I ordered over a month ago and still haven’t received my refund for food that wasn’t delivered!! This pizza circle response is automated as well. My Second review and they didn’t even respond, only on original post. Round Table sucks now! I give up, slam Dunk gets all my business.. Round Table is the worst!
Atmosphere: 1
Food: 2
Service: 1
James Lopez
I went to round table ordered 12 bone in wings and a drink waited 30 minutes my food was still not ready requested a refund and they refused to give me my money back I spent $26.02 and got nothing.people after me ordered and got their food before me.
Service: 1
Fyre Poppy Starr
Chicken wings are always undercooked The pizza is raw for real, toppings were minimal and i think I got sick from my order the other day
Atmosphere: 1
Food: 1
Service: 1
Lisa Seckora
Great pizza and salad bar! Serve beer. Friendly people and fun atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Rochelle Nailor
Delicious pizza made hot to order
Israel Pulawa
Just came in to pick up a to go pizza. Noticed the person making pizzas, was walking around with the same gloves and the whole time while I waited. Filling up drinks at the bar area then straight back to the pizza prep area! Not even sure I should eat the pizza now!!
Love the food and the service. Great lunch with fresh salad bar.
Atmosphere: 5
Food: 5
Service: 5
Nels Berg
Good pizza, a little pricey but worth it. Staff was really nice and they provide plates to go, most places don't do that anymore.
Atmosphere: 5
Food: 5
Service: 5
Margaret Carleton
This place doesn't treat disabled people like just another building code requirement. Round Table Pizza treats disabled people like individuals who deserve to be included, comfortable, and accommodated. They do this by having nice, clean, maneuverable handicap bathrooms, tables high enough to roll a wheelchair under but low enough for accessible eating at clearly marked locations, and more. My mother has been disabled since I was a small child, and never has she felt more accommodated than at Round Table Pizza. Oh, and the pizza itself? Expensive, but extremely worth it. I was recently in Chicago so I thought, hmm, I don't think I'll enjoy pizza very much, but holy moly is the pizza here just something else. If you would like your brain to melt in incomprehension of how wonderful your taste buds feel, come here.
Parking: The handicap accessible parking is really weird. There's a strange ramp and an odd diagonal and you really have to hope nobody parks next to you. We were able to get in and out just fine, but larger vehicles may have trouble with the handicap spot.
Kid-friendliness: There's an arcade area and both high seats and low seats. I can imagine having a cool birthday party here.
Wheelchair accessibility: Bathrooms? All set. Tables? High enough to roll your wheelchair under so you don't have to sit so far away from the table. You could even cross your legs, if you wanted to. But the tables aren't so high that it would be uncomfortable to eat off of, either. My mom has been in a wheelchair since I was very young, and she was extremely impressed here.
Atmosphere: 5
Food: 5
Service: 4
Erich Messer
Blasphemy.
Atmosphere: 1
Food: 1
Service: 1
Adam Shu
They never know the promotions, have a clueless attitude and are as unhelpful as possible without being blatantly rude. I have run into issues at least every other time visiting. "How can we not serve you" should be the motto for this location.
On December 30, my son turned 21 and he chose Round Table for our family celebration. There were 12 of us and when we showed up, there were a few other customers sitting down, but nobody else in line.
When we entered the store, the lady at the register was taking a phone order and she did not, at any point in time, attempt to say hi to us or otherwise acknowledge us.
When she got off the phone, there was no apology for the delay. We should have taken this as the first red flag but my son REALLY wanted his Round Table lol
When we tried to utilize a coupon, she couldn't figure out how to use it, and 3 times told us that it had expired, even though we pointed out to her a few times that the expiration date was the next day (12/31).
She ultimately told us that it was for online orders only, even though it didn't state that on the coupon and the coupon itself said "present to cashier". But at this point in time we decided to just drop it.
We took our table and patiently waited for our food, enjoying my son's birthday and our family time.
After about 45 minutes we received our garlic bread, and about 10 minutes after that, one of the pizzas. Mind you, we couldn't all eat that pizza, due to preferences (it was an all-meat pizza and there were vegetarians and non-pork eaters in the group).
We went up to check on the rest of the food and we were told that they were just preparing our other pizzas.
During this time, my nephew went up to purchase a beer. He stood at the counter for 15-20 minutes and not a single person acknowledged him (even after multiple employees noticed/ walked past him).
At this point in time, it had been 1.5 hours since we had first ordered our food, and it was still not at the table.
My mother went up to check on the food and to also speak to the manager, who rudely yelled at my mom across the kitchen that "she didn't have time to talk to her".
Finally, our food arrived and the rest of the party was able to eat.
This was a very disappointing experience because we came to celebrate a birthday and 1/3 of the group was full by the time the rest of us even received our food.
Now, what happened next is what I really want to call attention to.
We packed up our things and my mom and sister went to speak with the manager about the overall experience.
My mom calmly asked to speak to the manager, who once again yelled at her that she couldn't.
My mom repeated herself and asked again, requesting just a few minutes of her time, at which point this manager yelled in front of everyone, including her staff and some other customers "you want me to stop making other customers' food so you can talk to me?".
Uh, yes lady, that's your job.
She came over and was very aggressive from the beginning. My mom tried explaining what had happened and our experience, and the manager walked away, yelling once again. "You were told when you came in that we are running behind tonight".
No, not one of us was told this. Had we been warned that our food was going to take over 1.5 hours to make, we would have chosen to go somewhere else where we would have also been treated better.
This "manager" was so rude and condescending to everyone in our group.
Not one time did she apologize or ask us how she could make things right for us, which is what an actual manager should do.
I don't know if she has received any management training but she doesn't know how to run a store and REALLY doesn't know how to treat customers.
We spent over $350 that night - for that much $ we could have gone to a sit-down restaurant where w
Atmosphere: 1
Food: 5
Service: 1
I’m beyond disappointed with our visit to Round Table in Ukiah. We ordered as a family for a birthday party, and while the restaurant was busy, there’s no excuse for what happened. We waited **1.5 hours** for our food, and none of us were able to eat together. It was frustrating and made our special occasion feel like a disaster.
On top of that, when we asked for a side of red sauce after the long wait, they had the nerve to charge us. Really? After keeping us waiting so long, you’re going to nickel and dime us for something so basic?
To make matters worse, the staff was rude, and the manager was completely dismissive when we expressed our frustration. No apologies, no attempt to make things right—just an overall terrible attitude.
Even though the restaurant was busy, it’s no excuse for such poor service. We won’t be coming back to this Round Table, and I’d suggest others avoid it too. Plenty of other places in Ukiah know how to treat their customers better.
Atmosphere: 1
Food: 5
Service: 1
Delicious food, friendly staff, great place to eat with family, very clean. Love their 🍕👌😃
Atmosphere: 5
Food: 5
Service: 5
The pizza and salad bar is really good. Loved the service too
Atmosphere: 5
Food: 5
Service: 5
Don’t ever order online at this place. I ordered over a month ago and still haven’t received my refund for food that wasn’t delivered!! This pizza circle response is automated as well. My Second review and they didn’t even respond, only on original post.
Round Table sucks now! I give up, slam Dunk gets all my business.. Round Table is the worst!
Atmosphere: 1
Food: 2
Service: 1
I went to round table ordered 12 bone in wings and a drink waited 30 minutes my food was still not ready requested a refund and they refused to give me my money back I spent $26.02 and got nothing.people after me ordered and got their food before me.
Service: 1
Chicken wings are always undercooked
The pizza is raw for real, toppings were minimal and i think I got sick from my order the other day
Atmosphere: 1
Food: 1
Service: 1
Great pizza and salad bar! Serve beer. Friendly people and fun atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Delicious pizza made hot to order
Just came in to pick up a to go pizza. Noticed the person making pizzas, was walking around with the same gloves and the whole time while I waited. Filling up drinks at the bar area then straight back to the pizza prep area! Not even sure I should eat the pizza now!!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Love the food and the service. Great lunch with fresh salad bar.
Atmosphere: 5
Food: 5
Service: 5
Good pizza, a little pricey but worth it. Staff was really nice and they provide plates to go, most places don't do that anymore.
Atmosphere: 5
Food: 5
Service: 5
This place doesn't treat disabled people like just another building code requirement. Round Table Pizza treats disabled people like individuals who deserve to be included, comfortable, and accommodated. They do this by having nice, clean, maneuverable handicap bathrooms, tables high enough to roll a wheelchair under but low enough for accessible eating at clearly marked locations, and more. My mother has been disabled since I was a small child, and never has she felt more accommodated than at Round Table Pizza.
Oh, and the pizza itself? Expensive, but extremely worth it. I was recently in Chicago so I thought, hmm, I don't think I'll enjoy pizza very much, but holy moly is the pizza here just something else. If you would like your brain to melt in incomprehension of how wonderful your taste buds feel, come here.
Parking: The handicap accessible parking is really weird. There's a strange ramp and an odd diagonal and you really have to hope nobody parks next to you. We were able to get in and out just fine, but larger vehicles may have trouble with the handicap spot.
Kid-friendliness: There's an arcade area and both high seats and low seats. I can imagine having a cool birthday party here.
Wheelchair accessibility: Bathrooms? All set. Tables? High enough to roll your wheelchair under so you don't have to sit so far away from the table. You could even cross your legs, if you wanted to. But the tables aren't so high that it would be uncomfortable to eat off of, either. My mom has been in a wheelchair since I was very young, and she was extremely impressed here.
Atmosphere: 5
Food: 5
Service: 4
Blasphemy.
Atmosphere: 1
Food: 1
Service: 1
They never know the promotions, have a clueless attitude and are as unhelpful as possible without being blatantly rude. I have run into issues at least every other time visiting. "How can we not serve you" should be the motto for this location.
Atmosphere: 3
Food: 3
Service: 1
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