Din Ding Dumpling House Union City

Amazing food, quick and large portions.

Atmosphere: 5

Food: 5

Service: 5

Food was fine but service was horrible! They dropped food on us twice and were quite rude - skip this place and get better food elsewhere.

Atmosphere: 1

Food: 4

Service: 1

Great dumplings. Been looking for good Dim Sum.

Atmosphere: 4

Food: 5

Service: 5

How do I start?

I know this place has quite a reputation and social media presence. As someone who’ve made dumplings at one of the bay area’s top dumpling restaurants, they do have my utmost respect for the hard work that goes into making the quality of food that they bring to the table.

The review is really for the store manager as we experienced an unpleasant dine-in. We sat and ordered couple of dumpling dishes late afternoon. Dumplings came out piping hot and we started eating. As we happily grazed various dumpling one by one, one of my companion’s gold crown came in contact with a calcified pork bone inside of the XLB that was sizable as the pre-kindergartner tooth.

We have asked to speak to one of the available server. When we had explained that we found a bone in the food, and requested for a refund for the XLB dish . The server said they will let the kitchen know, and refused to do anything about it, although he was sorry that it happened. I have requested to talk to the manager, and he has revealed himself to be the manager.

He said that since we have eaten almost all of the XLB, he couldn’t take it off. It was inside the 6th dumpling where the treasure was found.

He said he was sorry but he couldn’t do anything about it. He also refused to take it off the bill because he had no authority do so as a manager. Awkward stand off situation continued as he kept closing his eyes and sighing throughout the conversation. He came back and forth, and by this time, customers around us saw what was happening. He mentioned that since it was not a health hazard and didn’t break our teeth, it was okay. He kept repeating that he couldn’t do anything about it and for us to maybe pay for the ones we did eat.

We asked to speak to the boss who wasn’t available and I have asked to speak to him over the phone. The boss said that because we’ve eaten 5 pieces already, we needed to pay for the partial percentage. At this point, their professionalism and willingness to take any responsibility was nonexistent. Did you want us to pay 62.5% of the $13.95 dish?

In the end, the boss reluctantly accepted the request and the manager did take it off the bill. Not only that, he put the check in the middle of the table while we still had two other dishes left. We then rose from our chairs and asked other server to take care of the check and quickly left.

Servers, our tip was not a reflection of your service. You were attentive and we are grateful.

Management, how you handled this situation, that was not OK. Bone in the dumplings… your store was the first. That was a negligence, and you don’t fix the quality of food by yelling at your kitchen staff.

We shake our dust off our feet as we leave your premise tonight. Goodbye.

Atmosphere: 3

Food: 5

Service: 1

Food comes out piping hot. Lots of good choices on the menu. Staff is very polite and professional. Today I came near closing time and they kept the kitchen open just for my family. With that level of respect, I am happy to spend my money here.

Excellent soup dumplings! The hand-pulled noodles were delicious too. The customer service wasn’t friendly, but at least they were fast. I can’t wait to go back.

Atmosphere: 5

Food: 5

Service: 3

So good and portions match the price for the most part.

Atmosphere: 5

Food: 5

Service: 5

Food was ok, most of the waiters were rude, we barely finish eating our last bite, they were trying to take my plate away, and right after we finished, they gave us the check right away, not just that, me and my husband were still drinking our PAID hot tea, they keep coming back to check on our check if is ready or not...3 times!!! Come on! There's nobody waiting outside for table, why rush us? Even tho there are people waiting, they shouldn't do that to your customers, super rude!

And also they were dropping things everywhere, a waiter drop a plate right next to my pant and spilled a little over my pant, without apologizing. And among their workers, they were yelling at each other, for what I don't know. Because I don't speak their language, atmosphere was just wrong and noisy. I don't think I will come back just because of their service.

Atmosphere: 2

Food: 3

Service: 1

Food was very delicious! Service was great till the server ask us to leave when we were waiting for a friends that was in the restroom. Thought that was very unnecessary and rude!

Atmosphere: 4

Food: 5

Service: 4

Amazing. Everything was delicious, full of flavor and wok hei, service was wonderful, great atmosphere.

Atmosphere: 5

Food: 5

Service: 5

This is 2sd visit. Food is delicious. Dry noodles bean dishes are good but a bit oily. Dumplings still the best.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pork Xiaolongbao 小龙包

We waited about 45 to 50 minutes, after we were 16th in line for a table for 2. The entire place was full but after dinner I couldn’t figure out why. The service was very rushed. We were motioned to our table with a nonchalant wave of the hand. The lemon they brought to the table still had the sticker on it.

I had the shrimp and pork potstickers, the pork soup dumplings, and the bone in rib noodles. The rib was the best part of the whole meal. Very well done and seasoned very well. The noodles were good very thick and soft but the broth was very very lack luster. It brought the whole meal down. It was brown broth but it tasted like nothing. No flavor to it. We left it basically untouched, except for the rib.

The potstickers were okay but the wrapper barely held together, falling apart shortly after moving it from the serving plate to my main plate. The soup dumplings were just okay as well. I have had soup dumplings elsewhere that I prefer. I thought they lacked seasoning. It was decent overall. Very hyped up to not impress me personally.

Atmosphere: 2

Food: 2

Service: 2

Fantastic food!! Quick service. The tables are large and can accomodate moderate sized groups. Was a bit loud and hectic, but it was a Saturday night!

Atmosphere: 3

Food: 5

Service: 5

Always very busy, but best dumpling noodle house around for sure.

Get noodle soups, get dumplings, duh. Stir fries are good too. Can't really go wrong with this menu. Good for larger parties (18 people or less).

While waiting, wander around the Daiso in the plaza.

Service: 5

Great place fantastic food my wife and I love this place Delicious, we keep going back 😋

Atmosphere: 5

Food: 5

Service: 5