Bubba Gump Shrimp Co.

Almost no wait to grab a table. Party of 6 seated promptly, service was a tad delayed. Our section was not packed at all, the waitress gave us menus, welcomed us and returned for our drink order. She gave us plenty of suggestions and we waited a bit for our food to arrive, probably about 20 minutes. Our waitress came back to check in on us and the food was tasty and arrived hot.

Atmosphere: 4

Food: 5

Service: 3

Bubba Gump Shrimp Co.Food Service Atmosphere all is best

Atmosphere: 5

Food: 5

Service: 5

This particular bubba Gump has completely disappointing me and my family. My family has always come here to celebrate many different occasions, and we would’ve never thought that this would’ve happened. We’ve always returned here because the food was good, but after this, I don’t think we could manage. Firstly, We were a party of 10 and two out of 10 ordered 10-ISH minutes before the rest and their food came out within 30 minutes. But after eight of us hadn’t received our food in over an hour we asked her waiter to check on our food. After another 20 minutes of waiting our food finally arrived. My daughter’s food portion looked awfully small compared to before, The crab and shrimp boil which my daughters used to share had less than half of the amount of shrimp Of previous times. we asked our waiter if the menu had changed and he insisted and hadn’t. We come to this location at least six times a year and we knew that something was off. When my daughter took a bite, she immediately spit it out. I asked what was wrong and she said it was squishy. After looking, I realize the middle of the shrimp was pink and raw. Both of my daughter stopped eating, and then my son complained that his chicken was dry. After I tried it, It was indeed very dry. We called over the manager and listed off the problems with The waiting time, the dry chicken, The portions, And the raw shrimp. We showed a comparison of one of my shrimp from my appetizer, which was not pink and my daughter’s raw shrimp. The manager saw it and offered to bring a new boil And she verified that the menu had changed and the boil now only fed one person at the same price. When the new boil came out, my daughters were too scared to eat the shrimp and only ended up eating potatoes and bread, Which obviously did not fill them up. Apart from that, the waiter had placed down a meal that was not ours and when we told him, he said we could keep it and to not tell the manager. When we got our bill, the extra meal he gave us was On our bill, but we did not order it. Overall, it was a hectic night that completely ruined my daughter’s birthday. We paid over $300 for dry and raw food that did not satisfy our kids and ruined my daughters birthday.

Atmosphere: 1

Food: 1

Service: 1

From my experiences, most restaurants in theme parks are the same, very expensive and the food doesn't taste good.
This location surprised me. Not only the food tastes excellent, service is also on the top 10%. Great dining atmosphere, fun merchants and decors from the movie Forrest Gump.
The shrimpers net catch is so delicious 😋.

Atmosphere: 5

Food: 4

Service: 5

We had the absolute pleasure of being served by Schmitty at Bubba Gump’s, and he made our experience truly exceptional! From the moment we sat down, he made us feel so welcome and comfortable that we actually came back the very next night.

Schmitty was incredibly knowledgeable and attentive, recommending perfect dishes based on our dietary needs and preferences. He struck the perfect balance — always available when we needed him, but never intrusive.

He has such a kind and caring way about him, making each guest feel special and valued. Schmitty is a true credit to the establishment, and we can’t wait to return again thanks to his outstanding service!

#GreatService #BubbaGump #TeamSchmitty #ServiceWithHeart

Atmosphere: 5

Food: 4

Service: 5

Good food, great service, thanks “Duffy”, first time we got to play trivia as a group in the restaurant about the movie

Atmosphere: 5

Food: 5

Service: 5

Slow table assignation, slow cooking, 30 min waiting to access plus 45 minutes to get food, come one is just shrimp…

My family and I visited on the way out of universal, and ordered the stuffed shrimp, half pound garlic shrimp bucket, gumbo, and garlic bread. Everything was wonderful, and out hangry baby loved the garlic shrimp. The gumbo wasn't as spicy as expected, but was packed with flavor. The garlic bread was 95% butter, which was amazing.

Our server, Joey, was awesome as well. Very timely with visits and quick to return. He even prompted us and the tables around us with Forrest Gump trivia, which was a blast.

We look forward to visiting again when we come back to Universal.

Atmosphere: 5

Food: 5

Service: 5

Amazing and authentic experience. Atmosphere and food unique. Best spot to eat when visiting the pier

Atmosphere: 5

Food: 5

Service: 5

Bobby was absolutely epic he was super nice and was asking me and my gf about our trip. Stand up guy bro definitely needs a raise

Atmosphere: 5

Food: 5

Service: 5

My sister and I did a girls trip to Universal Studios for her 50th birthday. At the end of the day, we decided to go to Bubba Gump‘s for dinner. I’m so glad we did! The food was beautifully presented and delicious. The service was amazing! Our server, Duffy, was absolutely charming. Duffy was helpful and took very good care of us. At the end of our meal, the servers all sang a fun birthday song, making my sister feel very special. What a wonderful end to a lovely day. Can’t wait to visit again.

Atmosphere: 5

Food: 5

Service: 5

Sergio provided excellent service, paying attention to every detail and making the experience truly enjoyable.

Atmosphere: 5

Food: 5

Service: 5

Sergio was an amazing server!!! absolutely outstanding I came in with my family for my godmothers birthday. He paid close attention to our allergies. He was very helpful and patient throughout our entire dinner service. 10/10 will always recommend!! He mad our service truly enjoyable !!

Atmosphere: 5

Food: 5

Service: 5

Sergio is an excellent server. He explained everything clearly, paid close attention to our food sensitivities, and kept us laughing the whole time. His smile and personality lights up the room.

Atmosphere: 5

Food: 5

Service: 5

Great place to end the day at Universal Studios especially with 4yo kids! They loved the kids popcorn shrimp! The clam chowder and grilled shrimp are also quite tasty. And a social shout out to our server, Sergio, who was attentive and super friendly.

Atmosphere: 5

Food: 4

Service: 5