Bubba Gump Shrimp Co.

Nancy was an amazing server! Super attentive. Will be coming back because of her.

Atmosphere: 5

Food: 5

Service: 5

Best waiter ever myles.

Atmosphere: 5

Food: 5

Service: 5

Myles is great with posative energy. PERFECT SERVICE

Atmosphere: 5

Food: 5

Service: 5

Great experience with my family our server Myles is an amazing waiter and very attentive and kind. Thank you so much

Atmosphere: 5

Food: 5

Service: 5

So good

Atmosphere: 5

Food: 5

Service: 5

We visited last weekend using a hotel-provided card that advertised VIP seating and a free appetizer. Upon arrival, there were clearly many empty tables, yet we were seated next to a dish return station and directly facing the entrance.

Before ordering, we politely asked if it was possible to change seats. The server barely listened before cutting us off and refusing outright, with a noticeably impatient and cold tone. This was not simply about whether a seat change was possible, but about the complete lack of basic respect during the interaction. Since we were on vacation, we chose not to argue further.

The actual dining experience was disappointing. It was raining that day, and every time the door opened, cold wind blew directly onto our table. At the same time, guests who arrived after us were served their food earlier, which was difficult to understand.

Several service details further worsened the experience. While we were waiting and briefly looking at our phones, the server placed the appetizer directly onto the small table between us without saying a word — not even an “excuse me” — despite our hands clearly resting on the table. Throughout the entire meal, this server made almost no effort to check on us, only asking once in passing while attending to other guests. In the end, all food clearing and billing were handled by other staff members.

To be fair, the food itself was decent in both taste and portion size, and the interior design was interesting. Unfortunately, the server’s cold and impatient attitude.

Overall, this dining experience had a negative impact on our vacation. If basic service attitude and courtesy are not addressed, even good food and a nice atmosphere are not enough to make this place worth returning to or recommending.

Atmosphere: 4

Food: 4

Service: 1

Elizabeth was the server for me and my son and she was absolutely great. She served us with nice smile and a friendly face. Thanks Elizabeth

Atmosphere: 5

Food: 5

Service: 5

Our waiter Myles was AWESOME. He was so attentive and made this experience enjoyable. Would definitely come back. 😁

Atmosphere: 5

Food: 5

Service: 5

Myles is the best!!

Atmosphere: 4

Food: 4

Service: 5

Our server Myles was the best! He was funny, friendly and entertaining!!

Atmosphere: 5

Food: 5

Service: 5

Elizabeth was so kind and patient as we decided to what get and gave amazing recommendations. Very attentive and makes kids feel seen heard.

Atmosphere: 5

Food: 5

Service: 5

Had an amazing time at Bubba gump, our server Miles was great in all aspects.

Atmosphere: 5

Food: 5

Service: 5

Thank you Myles for making my bday special. The trivia game was way cool!!

Atmosphere: 5

Food: 5

Service: 5

Thank you so much Mr. Myles you made my day and my familys day at universal studios a blast I really appreciate it and hope to see you again next year for my Birthday ^^

Atmosphere: 5

Food: 5

Service: 5

Had a great time with my family there! The kids meals were so cute in the boats. Loved our waiter and how interactive and fun he was! Thanks Myles

Atmosphere: 5

Food: 5

Service: 5