Cletus' Chicken Shack

The wait is too long. Mobile ordered around 2pm, pickup widow on 2:20. Got my food on 3pm. Plan ahead

Atmosphere: 3

Food: 3

Service: 2

Expensive. Pretty much robots for employees. The only responsive one was the cashier/order taker. Food on counter for us to pick up. I picked up a fry off basket and it was cold. I touched the pile and they were all cold. I said I would like hot fries. I always like hot fries but at 55$ for 2 meals (& drinks), um yeah. No words spoken, grabbed my order tossed it and kept sliding other plates up on counter. We stood back waiting. Eventually my meal slid on counter again, and the fries were hot. Half the grilled chicken on my sandwich was tough like jerky but the other half was good. Not worth the price At. All. No engagement by employees like at Disneyland or World. Would not eat here again.

Atmosphere: 3

Food: 3

Service: 1

This is one of those times when I’d advise you to take this 100% literally and stay away from this place. The setting itself is okay, but honestly, I’d rather eat at Moe’s Tavern, which offers better food, a better vibe, and that immersive Springfield feeling that Cletus’ Chicken Shack completely lacks. Despite being themed after The Simpsons, it feels disconnected—aside from the name and a few TVs playing clips.

As for the food, it was downright disappointing. The chicken was so dry I practically had to bite down hard just to chew it. The fries tasted old, like they’d been sitting out for hours, and the only “juicy” thing in the sandwich was the tomato, which tasted like it had been soaking in water. I’ve never thrown food away before, but this meal changed that. And while I understand that theme park prices are high, $18 for something this bad is just absurd.

Atmosphere: 2

Food: 1

Service: 5

Looking at everyone get good looking food and then you get a half assed plate. When you ask for a change of some stuff on there you get told no, since you already touched the tray. Well when you’re dealing with a crying toddler and they only give you a second of attention it’s hard to bring it to attention. Not a three piece more like 2 and a quarter.

Atmosphere: 1

Food: 1

Service: 1

I recently went here with my family and while my grandmother loved her baked chicken. I didnt really enjoy the breaded chicken stips. They tasted super processed and really just a downer. The mashed potatoes and gravy saved the meal for me. I would go back to taste thd baked chicken.

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Fried Chicken Meal

The waffle and chicken sandwich was awesome

Atmosphere: 5

Food: 5

Service: 5

Zero flavor whatsoever, comically overpriced, and doesn't have the same novelty of Krusty Burger to save it. Avoid at all cost.

Atmosphere: 1

Food: 1

Service: 3

Getting in line and finding a seat is harder than it should be honestly. The food was okay, the chicken was crispy and savory but the waffle was overly sweet and sticky.

We were visiting the Universal Studios during the 4th of July weekend holidays and everything was crowded and packed. The staff where you ordered seemed tried, bored and not bothered about you or anything in the world. We ordered the chicken sandwich and the chicken and waffle sandwich meals. Took around 15+ mins for the food to be ready owing to the packed holiday crowd. The food was good, quite tasty and succulent chicken pieces. We were intrigued with the chicken and waffle sandwich, it was an interesting combination and good to eat. Overall a good joint to eat in Universal Studios.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Chicken and Waffle Sandwich

Im pretty sure that chicken is either raw or freezer burned way too chewy with an odd grainy texture

Atmosphere: 3

Food: 1

Service: 1

Great Simpsons atmosphere, good service, but it end there.

Universal studios just had disappointing food all around and Cletus’ chicken shack is no different.

We got the chicken plate and waffle sandwich. Fried chicken is dry, overly salty, kind of expected it, but not this bad. Corn was juicy, but no sweetness to it. Mash potatoes and gravy was meh.

Waffle sandwhich was not good at all. Basically just a flavorless fried chicken patty, a slice of tomato and a piece of lettuce in between soggy waffles. Was hoping the waffle would be somewhat crispy, but nope just a soggy mess.

It’s a nice atmosphere, they have a few freestyle vending machines, but the overall food is dissatisfying.

Atmosphere: 5

Food: 1

Service: 4

Without thinking twice enter here. Fried chicken was great.

A staple at universal studios. I came on a Tuesday for lunch with 5 people. Got chicken strips for all of us. Came out hot and fresh. 10/10 recommend.

The chicken and waffle sandwich was decent but the chicken burger was terrible. It tasted like it had been sitting out for hours. The edges of the chicken were dried and rock hard.

Visited Sunday 1/16 . Only 1 cashier , line was crazy long. . Food was over cooked & cold . Husband got the chicken and waffles , super chewy and dry . I got the chicken plate & my son got chicken tenders . We are both now experiencing stomach sickness .