Cletus' Chicken Shack

Great Simpsons atmosphere, good service, but it end there.

Universal studios just had disappointing food all around and Cletus’ chicken shack is no different.

We got the chicken plate and waffle sandwich. Fried chicken is dry, overly salty, kind of expected it, but not this bad. Corn was juicy, but no sweetness to it. Mash potatoes and gravy was meh.

Waffle sandwhich was not good at all. Basically just a flavorless fried chicken patty, a slice of tomato and a piece of lettuce in between soggy waffles. Was hoping the waffle would be somewhat crispy, but nope just a soggy mess.

It’s a nice atmosphere, they have a few freestyle vending machines, but the overall food is dissatisfying.

Without thinking twice enter here. Fried chicken was great.

A staple at universal studios. I came on a Tuesday for lunch with 5 people. Got chicken strips for all of us. Came out hot and fresh. 10/10 recommend.

The chicken and waffle sandwich was decent but the chicken burger was terrible. It tasted like it had been sitting out for hours. The edges of the chicken were dried and rock hard.

Visited Sunday 1/16 . Only 1 cashier , line was crazy long. . Food was over cooked & cold . Husband got the chicken and waffles , super chewy and dry . I got the chicken plate & my son got chicken tenders . We are both now experiencing stomach sickness .

I had a very disappointing experience at this restaurant. I had to wait 45 minutes for my dish because they didn’t have mashed potatoes. What’s worse, they didn’t even bother to offer me a substitute or let me know in advance about the delay. I ended up standing the whole time in front of the pick-up area, feeling completely ignored.

When I finally got my food, it was a huge letdown, definitely not worth the long wait or the money.

This level of disorganization and lack of customer care is unacceptable. I wouldn’t recommend this place to anyone looking for good food or decent service.

We came to Universal determined not to bring in outside food, and boy, was that a mistake.
The kids wanted to eat here, and so we all ate here, and now 2 out of 4 of us are sick.
We all ate something different, and the two people that are sick had the chicken tenders and another had the salad.
The salad was disgusting, and the chicken was not edible. DO NOT EAT HERE! Universal should be ashamed to be serving this food.

Ordered the grilled chicken. Overcooked and chewy. Not good at all. Wife ordered chicken tenders, also overcooked. If all you serve is a chicken plate you’d think it could be cooked correctly.

Atmosphere: 2

Food: 2

Service: 2

The food was not great. We got the chicken waffle and the waffle had a weird taste to it. There were tons of people which made it a little chaotic. The dinning room helper was nice and came around asking others if they were okay and needed anything however there were only one helper and many if not all of the tables were completely filthy. Very understaffed for a place this constantly busy. Lots of Simpsons in the atmosphere so that part was good.

Atmosphere: 3

Food: 1

Service: 2

It doesn’t get much better than this as far as amusement park food goes. I ordered the chicken and waffles sandwich and it was delicious. The atmosphere was incredible; there were fun Easter eggs in every corner and every tv had Simpsons clips on it. I’ve always loved Cletus and this restaurant really brings his character to life. Also: when you first get inside, look up.

Atmosphere: 5

Food: 3

Service: 3

Recommended dishes: Chicken and Waffle Sandwich

There was a line, but the food came out quickly.

Atmosphere: 3

Food: 3

Service: 3

My family and I visited this restaurant today and unfortunately, our experience did not meet expectations. The dishes were not as advertised, which was disappointing. More concerning, however, was that my sister was served a piece of undercooked chicken and accidentally took a bite. As a result, our entire family felt unwell after the meal.

While I chose not to address this at the time, as I didn't want to cause any discomfort, I believe it's important for the restaurant to be aware of these issues. Food safety and quality should always be a priority, especially given the price. I hope this feedback helps improve future experiences for others, but sadly, I wouldn’t feel comfortable recommending this place at the moment.

Food: 1

The food is just unseasoned, the coke fountain is not properly configured, so the drinks are awful. Not worth coming at all

Atmosphere: 4

Food: 2

Service: 4

The chicken strips + fries combo is the same as elsewhere in the park. It’s a reasonably well sized meal to share between two people at one of the cheaper items on the menu

Atmosphere: 4

Food: 4

Service: 3

worst taste

Atmosphere: 2

Food: 1

Service: 1