Habit Burger & Grill

Disappointing experience at The Habit. Paying $20 for a combo, the least they could do is serve a decent portion of fries and make sure they’re hot. Instead, we got a tiny batch of cold fries. Based on the poor service I observed with other customers, it didn’t seem worth complaining. The staff clearly didn’t seem to care. If I would have seen reviews before like I normally do I would have not even stepped foot into this place.

Atmosphere: 3

Food: 1

Service: 1

This Habit Burger in particular SHOULD NOT be on Doordash especially since its located in CityWalk of all places. When I placed this order on DD I didnt know it was all the way at this location or I would have not ordered at all!

The location is very unhelpful for all doordash drivers (It took 3 doordashers and 2 hours to get me my order and bless the heart of the last DD driver). I tried calling to see if everything was okay and the number 1 hour in and it took me to a lady who is not even at the restaurant! There is no way to be in contact the restaurant directly which is very concerning...

Someone shut down their Doordash account please. Would give negative stars if I could. Never ordering from DD on the Habit again.

Atmosphere: 3

Food: 1

Service: 1

The burgers are burnt a bit too much and tasted bitter

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Double Cheeseburger

Note: I never give 5 stars til I have been enough times to establish quality consistency.

Crazy to me this place isn't reviewed higher. 5 STARS across the board for me! If you've ever been to city walk and you asked yourself..."What's that smell?"...it's The Habit. I go to universal every year for HHN and every year I look forward to getting a burger from The Habit. It can get kind of busy, but with online ordering they make the process really easy. Go grab a table somewhere, order your food, and they will text you when it's time to pick it up. Usually takes 10-15 minutes or less. My go to at this point is the Teriyaki burger, but everything I have tried has been delicious. Just a good ol high quality flame cooked burger made to order. At this point I have had more trips than I can count and EVERY one of them was delicious. Highly recommend that if you find this review that you trust this random stranger and go get a burger. Can't fathom a world where you would be disappointed. Enjoy.

Atmosphere: 5

Food: 5

Service: 5

Spent 30 bucks and couldn't get a cup of ice bologna said it was against there policy lol 😆 😂 🤣

Service: 1

They refuse to give a cup for water. Come on.

If I could give this place a zero I would. I was asked by the cashier if I wanted extra sauce for the teriyaki burger that it would be 66 cents more. I did not want extra sauce for the burger however they do not give ranch with the fried green beans at this location. They told me it was a new fee charge at every location—given this direction from corporate. They were extremely rude about it, told my senior citizen mother she could get all the free soda she wants with her 60$ tab but absolutely no ranch. She asked for a refund and they told her no that they do not provide refunds at this location. I believe that is stealing, to The Habit. Attached is the note they wrote to my mother when she asked for their information. They also do not give her the platinum annual pass holder discount. My brother ordered the same green beans from the kiosk, and his receipt showed zero charges for the ranch he received.

Atmosphere: 1

Food: 1

Service: 1

Very friendly area all around. And the food looks delicious.

We go here often. Their food is very good. I was on a special diet and they accommodated me very well and I was very happy! Great place!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Santa Barbara Char

The burger was good. The fries and onion rings taste like fish. They will not give water cups. Manager said it is company policy which is baloney because I have never had a problem at any other locations. And they obviously aren't reading or responding to other reviews because they don't seem to care.

Was told I could not get a water glass. Was forced to buy a bottle of water to go w my burger. Person, "Mary ", that sold me burger and water, agreed I should not have 2 pay for water. Pointed out entire transaction was on video. California law says water w meal is free. I want all my money back.ThanksDanny

Atmosphere: 1

Food: 1

Service: 1

I have about 7 retail liquor locations and if by any chance my customers are short of some change like 10cents, 20 cents or even a dollar, we let it go. We are like no worries at all.Nd here my bill was $15 dollars and 1 cent and I dint have 1 cent nd the server was like ridiculous in not sparing even 1 cent. Omg that’s something ridiculous. I dint feel like leaving a top obviously then.It’s not about the money or amount, it’s about the service. Like that’s ur customer service ??And of course burgers were horrible just like other reviews on the page. I really wish I had seen the reviews first, I wouldn’t have gone there.

A very rude manager and she only got upset when I asked her for a glass of water.

Atmosphere: 1

Food: 1

Service: 1

Very rude personal, was arguing with me because they forgot to put the cheese inside the burger and she offered me to give the cheese on side. I asked to redo the burger and she was angry at me ? will never go back again. Horrible

Atmosphere: 1

Food: 1

Service: 1

The worst Habit location in So. Cali.. service is extremely unfriendly, food was made below their standard and atmosphere wise its ways apart from all their other locations. Too many things to improve ?

Atmosphere: 1

Food: 1

Service: 1